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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    The all-agency feast
    The all-agency feast

      7 Jun 2019

    #StartupStory: A new online platform for moms, brands and 'momfluencers'
    #StartupStory: A new online platform for moms, brands and 'momfluencers'

      7 Jun 2019

    Customer experience and employee engagement: 'Mind the gap'
    Customer experience and employee engagement: 'Mind the gap'

      7 Jun 2019

    Paula Hulley Photographer: Rikki Hibbert
    #IABSummit19: 7 insights into the direct brand economy

      5 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

      4 Jun 2019

    Inside Amazon's 'super-experience' biophilic spheres. Source:
    Why businesses are creating a 'super-experience' for employees

    31 May 2019

    #AWE2019: Highlights from Day 2
    #AWE2019: Highlights from Day 2

      31 May 2019

    The customer experience drives digital disruption
    The customer experience drives digital disruption

      30 May 2019

    AI won't lead to better consumer engagement but machine learning will
    AI won't lead to better consumer engagement but machine learning will

      30 May 2019

    #AWE2019: Highlights from Day 1
    #AWE2019: Highlights from Day 1

      30 May 2019

    #AWE2019: What to expect from Augmented World Expo USA
    #AWE2019: What to expect from Augmented World Expo USA

      29 May 2019

    In tough times it pays to plan for things going wrong
    In tough times it pays to plan for things going wrong

      28 May 2019

    Greg Chen, CEO of Mobiz
    #AfricaMonth: Mobiz, the startup changing how SA corporates talk to customers

      24 May 2019

    FlySafair's R5 Sale: What a day it was!
    FlySafair's R5 Sale: What a day it was!

      22 May 2019

    Debunking 5 myths around CX
    Debunking 5 myths around CX

      22 May 2019

    #FutureFit Yourself: Is your customer journey a map to failure?
    #FutureFit Yourself: Is your customer journey a map to failure?

      21 May 2019

    Image supplied. From left to right: Paula Hulley from the IAB, Dan Pinch from King James, Ansa Leighton, from DQ&A, Razia van der Schuur from Change News Digital (ex. IOL), Karyn Strybos from Everlytic, and Godfrey Parkin of Britefire.
    IAB Insight Series: How relevant content can deliver results across digital channels

      21 May 2019

    The human factor: a top insight from a CX Masterclass
    The human factor: a top insight from a CX Masterclass

    20 May 2019

    #IABSummit19: Marcel Botha to speak on manufactured stories
    #IABSummit19: Marcel Botha to speak on manufactured stories

      17 May 2019

    RCS technology boosts CX by enabling consumers to 'touch & feel' messaging
    RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

      16 May 2019

    ABM and inbound marketing: A combined approach
    ABM and inbound marketing: A combined approach

      14 May 2019

    Ashish Williams, CEO of Mediacom and IAB SA Research Council lead, Nicole Gundelfinger, group marketing manager, Cash Converters, Candice Goodman, MD Mobitainment and IAB Education Council, Johan Walters, managing consultant at DQ&A and Mongezi Mtati, Ornico's marketing manager. © .
    IAB Insight Series: Customer key to digital success

      14 May 2019

    Is your brand telling the true story?
    Is your brand telling the true story?

      13 May 2019

    Image source: Gallo/Getty.
    Imagine a world without data?

      13 May 2019

    Unpacking the draft Conduct Standard for Banks...
    Unpacking the draft Conduct Standard for Banks...

      10 May 2019

    How will digital assistants change the way finance works?
    How will digital assistants change the way finance works?

      9 May 2019

    Content, at your service
    Content, at your service

    Dentsu  9 May 2019

    Experience trumps channel
    Experience trumps channel

      6 May 2019

    Marketing to consumers? One size does not fit all
    Marketing to consumers? One size does not fit all

      2 May 2019

    5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers
    5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

    , GfK – An NIQ Company  30 Apr 2019

    More CRM, CX, UX news

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    Paula Hulley Photographer: Rikki Hibbert
    #IABSummit19: 7 insights into the direct brand economy

     5 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

     4 Jun 2019

    Inside Amazon's 'super-experience' biophilic spheres. Source:
    Why businesses are creating a 'super-experience' for employees

    31 May 2019

    #AWE2019: Highlights from Day 2
    #AWE2019: Highlights from Day 2

     31 May 2019

    The customer experience drives digital disruption
    The customer experience drives digital disruption

     30 May 2019

    AI won't lead to better consumer engagement but machine learning will
    AI won't lead to better consumer engagement but machine learning will

     30 May 2019

    #AWE2019: Highlights from Day 1
    #AWE2019: Highlights from Day 1

     30 May 2019

    #AWE2019: What to expect from Augmented World Expo USA
    #AWE2019: What to expect from Augmented World Expo USA

     29 May 2019

    In tough times it pays to plan for things going wrong
    In tough times it pays to plan for things going wrong

     28 May 2019

    Greg Chen, CEO of Mobiz
    #AfricaMonth: Mobiz, the startup changing how SA corporates talk to customers

     24 May 2019

    FlySafair's R5 Sale: What a day it was!
    FlySafair's R5 Sale: What a day it was!

     22 May 2019

    Debunking 5 myths around CX
    Debunking 5 myths around CX

     22 May 2019

    #FutureFit Yourself: Is your customer journey a map to failure?
    #FutureFit Yourself: Is your customer journey a map to failure?

     21 May 2019

    Image supplied. From left to right: Paula Hulley from the IAB, Dan Pinch from King James, Ansa Leighton, from DQ&A, Razia van der Schuur from Change News Digital (ex. IOL), Karyn Strybos from Everlytic, and Godfrey Parkin of Britefire.
    IAB Insight Series: How relevant content can deliver results across digital channels

     21 May 2019

    The human factor: a top insight from a CX Masterclass
    The human factor: a top insight from a CX Masterclass

    20 May 2019

    #IABSummit19: Marcel Botha to speak on manufactured stories
    #IABSummit19: Marcel Botha to speak on manufactured stories

     17 May 2019

    RCS technology boosts CX by enabling consumers to 'touch & feel' messaging
    RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

     16 May 2019

    ABM and inbound marketing: A combined approach
    ABM and inbound marketing: A combined approach

     14 May 2019

    Ashish Williams, CEO of Mediacom and IAB SA Research Council lead, Nicole Gundelfinger, group marketing manager, Cash Converters, Candice Goodman, MD Mobitainment and IAB Education Council, Johan Walters, managing consultant at DQ&A and Mongezi Mtati, Ornico's marketing manager. © .
    IAB Insight Series: Customer key to digital success

     14 May 2019

    Is your brand telling the true story?
    Is your brand telling the true story?

     13 May 2019

    Image source: Gallo/Getty.
    Imagine a world without data?

     13 May 2019

    Unpacking the draft Conduct Standard for Banks...
    Unpacking the draft Conduct Standard for Banks...

     10 May 2019

    How will digital assistants change the way finance works?
    How will digital assistants change the way finance works?

     9 May 2019

    Content, at your service
    Content, at your service

     9 May 2019

    Experience trumps channel
    Experience trumps channel

     6 May 2019

    Marketing to consumers? One size does not fit all
    Marketing to consumers? One size does not fit all

     2 May 2019

    Tech won't kill the contact centre, it'll make it more powerful
    Tech won't kill the contact centre, it'll make it more powerful

     30 Apr 2019

    5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers
    5 ways digital technology is reshaping the needs and expectations of South Africa's young consumers

    ,  30 Apr 2019

    SA's favourite township brands - 2019/2020 Kasi Star Brands survey
    SA's favourite township brands - 2019/2020 Kasi Star Brands survey

    29 Apr 2019

    Hellocomputer Cape Town and FCB Cape Town merge to form new agency, HelloFCB+
    Hellocomputer Cape Town and FCB Cape Town merge to form new agency, HelloFCB+

    29 Apr 2019

    Leadership is a dance...
    Leadership is a dance...

     25 Apr 2019

    Are brands living up to client expectations?
    Are brands living up to client expectations?

     23 Apr 2019

    Up, close and very personalised
    Up, close and very personalised

     23 Apr 2019

    Customer satisfaction is not enough. Delight your customers!
    Customer satisfaction is not enough. Delight your customers!

     23 Apr 2019

    Six steps to successful customer relationship management
    Six steps to successful customer relationship management

     16 Apr 2019

    Gary Allemann, MD of Master Data Management
    Governance, CX and a tale of data in the insurance industry

     12 Apr 2019

    #StartupStory: iHappify, the new business on the block
    #StartupStory: iHappify, the new business on the block

     12 Apr 2019

    Image source: Getty/Gallo
    Bank customer loyalty eroded by vanilla offerings

    11 Apr 2019

    How employee experience enhances employer branding
    How employee experience enhances employer branding

     11 Apr 2019

    Screen grabs from the ad.
    #OrchidsandOnions: RocoMamas has great-looking fare and memorable punchline

     9 Apr 2019

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