Profile

An experienced strategist, trainer and customer experience improvement specialist, Nathalie has more than 25 years of experience in the customer service industry.
Covid-19 has changed consumers expectations
Covid-19 has changed consumers expectations

Covid-19 has given a whole new meaning to the customer experience. Buying patterns have adapted to online shopping and contactless services...

Nathalie SchoolingBy Nathalie Schooling 1 Jul 2020

Debunking 5 myths around CX
Debunking 5 myths around CX

Nathalie Schooling, founder and CEO of nlighten debunks a couple of myths around CX...

Nathalie SchoolingBy Nathalie Schooling 22 May 2019

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