Retail CRM
Industries News Press Offices Companies Jobs Events Opinion People Multimedia My Biz
Agriculture
Automotive
Construction & Engineering
Education
Energy & Mining
Entrepreneurship
ESG & Sustainability
Finance
Healthcare
HR & Management
ICT
Legal
Lifestyle
Logistics & Transport
Manufacturing
Marketing & Media
Property
Retail
Tourism & Travel

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Advertise

Submit content

My Account

CRM People South Africa

Wynand Smit

Wynand Smit

Wynand Smit is CEO at INOVO, a leading contact centre business solutions provider.

Creating competitive experiences with cloud
Creating competitive experiences with cloud

  12 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success
Customer. Customer. Customer. The mantra for 2022 success

  17 Jan 2022

Source:
Sidestep the embolism, deliver true customer service

  15 Jul 2021

Optimising customer experience: it all starts with the data
Optimising customer experience: it all starts with the data

  29 Apr 2021

Get connected in 2021, or else...
Get connected in 2021, or else...

  21 Dec 2020

Embrace self-service to improve customer experience
Embrace self-service to improve customer experience

  17 Feb 2020

How to prepare your contact centre for an AI-driven future
How to prepare your contact centre for an AI-driven future

  15 Oct 2019

Prevent poor customer service from killing your brand
Prevent poor customer service from killing your brand

  19 Aug 2019

Tech won't kill the contact centre, it'll make it more powerful
Tech won't kill the contact centre, it'll make it more powerful

  30 Apr 2019

Building customer relationships in an age of disloyalty
Building customer relationships in an age of disloyalty

  25 Mar 2019

4 common customer service mistakes in hospitality
4 common customer service mistakes in hospitality

  27 Feb 2019

Rethinking the relevance of big data
Rethinking the relevance of big data

  1 Feb 2019

Wynand Smit is CEO at INOVO
2019 predictions: The CIO will govern

  14 Jan 2019

Safeguard your customer relationships this Black Friday
Safeguard your customer relationships this Black Friday

  13 Nov 2018

(c) racorn -
Recession-beating tips for customer retention

  5 Oct 2018

The "end" of the shopkeeper (and other retail trends)
The "end" of the shopkeeper (and other retail trends)

  29 Aug 2018

Tapping into data for enhanced tourism experiences
Tapping into data for enhanced tourism experiences

  2 Aug 2018

Maximising ROI without compromising on CX - top tips
Maximising ROI without compromising on CX - top tips

  31 Jul 2018

Chasing the dream of the single view of the customer
Chasing the dream of the single view of the customer

  14 Jun 2018

Data-driven processes to drive e-commerce campaign success
Data-driven processes to drive e-commerce campaign success

  11 May 2018

Show more

Let's do Biz