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Wynand Smit

Wynand Smit

Wynand Smit is CEO at INOVO, a leading contact centre business solutions provider.



Empathy - a two-way street in customer service
Marketing & Media
Empathy - a two-way street in customer service

  18 Apr 2018

Three reasons BYOD dominates in tourism
Tourism & Travel
Three reasons BYOD dominates in tourism

  12 Apr 2018

Three applications for video in channel communication
Marketing & Media
Three applications for video in channel communication

  7 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Marketing & Media
Why it's time to reevaluate your customer communication, starting with email

  13 Feb 2018

New era of retail an opportunity for enhanced customer experience
Retail
New era of retail an opportunity for enhanced customer experience

  11 Jan 2018

Safeguarding your customers against the threat of identity theft
ICT
Safeguarding your customers against the threat of identity theft

  17 Nov 2017

Enhancing cross-channel communication in financial services
Finance
Enhancing cross-channel communication in financial services

  16 Oct 2017

Alberto Giacomazzi ©
Marketing & Media
Who killed the iPod? Staying relevant to a restless generation

  14 Sep 2017

Strictly business, but personal
Retail
Strictly business, but personal

  17 Aug 2017

The power of personalisation in customer service
Retail
The power of personalisation in customer service

  20 Jun 2017

Chatbots as part of an integrated customer service strategy
ICT
Chatbots as part of an integrated customer service strategy

  29 May 2017

Gamification makes work more human
ICT
Gamification makes work more human

  4 May 2017

Making customer feedback pay off
Retail
Making customer feedback pay off

  20 Mar 2017

Putting customers first
ICT
Putting customers first

  14 Feb 2017

(c) Wavebreak Media Ltd -
Retail
Demand for personalised service increases 52%

  7 Dec 2016

The high costs of cutting corners
ICT
The high costs of cutting corners

  16 Nov 2016

(c) Cathy Yeulet -
Retail
Three back-office hacks for improved customer service

  8 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation
Retail
Appointment of POPI Information Regulator could mean earlier implementation

  3 Nov 2016

123RF
Retail
Slick complaint resolution tactics

  24 Oct 2016

123RF
Retail
Improvements to contact centre environment should be incremental

  6 Oct 2016

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