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    The last awards were awarded at Cannes on Friday, 21 June
    #Cannes2024: Final Grande Prix and Lions 
    How to handle customer complaints
    How to handle customer complaints
    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    How to handle customer complaints
    How to handle customer complaints

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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub

    By Lindsey Schutters 3 days

    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition

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    Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

      11 Jun 2024

    The Salesforce World Tour attracted over 2,000 attendees.
    Salesforce world tour comes to SA with $5.8bn growth projected

      7 Jun 2024

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    Tunnel vision of funnel vision?

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    Source:
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    5 tips to build personalised engagement with your customers

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    Is ChatGPT a better writer than me?

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    Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores
    6 lessons small online retailers can learn from big-name online retail stores

      3 May 2024

    It’s business as usual for The Body Shop South Africa with more stores ready for revamp
    It’s business as usual for The Body Shop South Africa with more stores ready for revamp

    The Body Shop  30 Apr 2024

    SA scoops 8 International Loyalty Awards
    SA scoops 8 International Loyalty Awards

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    Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
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    19 Apr 2024

    The panellists at the Flow discussion about the rise of first-party data was stacked with industry experts.
    Era of first-party data dawns as the data cookie crumbles

      17 Apr 2024

    Francois Viviers is group head of marketing and communications. Source: Supplied.
    Capitec Bank's journey to becoming one of the world's strongest banking brands

      4 Apr 2024

    Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity
    Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity

    Ignition Group  28 Mar 2024

    Businesses invited to participate in the 2024 South African Customer Experience Research Report
    Businesses invited to participate in the 2024 South African Customer Experience Research Report

    Rogerwilco  26 Mar 2024

    MO Agency attains elite HubSpot Partner status, a first for the African continent
    MO Agency attains elite HubSpot Partner status, a first for the African continent

    MO Agency  20 Mar 2024

    Point recognised as Colgate Palmolive’s Most Preferred Supplier of 2023 in the Gulf Region
    Point recognised as Colgate Palmolive’s Most Preferred Supplier of 2023 in the Gulf Region

    Point  13 Mar 2024

    5 dos and don’ts to secure customer loyalty
    5 dos and don’ts to secure customer loyalty

    , Bluegrass Digital  12 Mar 2024

    Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings
    Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

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    Rogerwilco enhances digital marketing through AI-based neuroscience product
    Rogerwilco enhances digital marketing through AI-based neuroscience product

    Rogerwilco  27 Feb 2024

    Elevate your banking experience with secure and convenient payment solutions from FNB
    Elevate your banking experience with secure and convenient payment solutions from FNB

    DNA Brand Architects  23 Feb 2024

    Absa declares bold new business and brand promise across all of its markets
    Absa declares bold new business and brand promise across all of its markets

    OnPoint PR  23 Feb 2024

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    Driving customer-centricity through harmonising insights, strategy, and operational implementation

    React Customer Research  20 Feb 2024

    The future of conversational chat channels in SA
    The future of conversational chat channels in SA

      19 Feb 2024

    Africa’s biggest marketing conference opens bookings
    Africa’s biggest marketing conference opens bookings

    IMC Conference  13 Feb 2024

    Boost open rates with inspiration from top 10+ valentine email subject lines
    Boost open rates with inspiration from top 10+ valentine email subject lines

    , Everlytic  13 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

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    How to handle customer complaints
    How to handle customer complaints

    2 days

    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub

     3 days

    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition

    18 Jun 2024

    Retailer’s guide on how to shift from multichannel to omnichannel payment experiences
    Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

     11 Jun 2024

    The Salesforce World Tour attracted over 2,000 attendees.
    Salesforce world tour comes to SA with $5.8bn growth projected

     7 Jun 2024

    Tunnel vision of funnel vision?
    Tunnel vision of funnel vision?

     7 Jun 2024

    Source:
    The power of customer-centricity: Building profitability in SMEs

     20 May 2024

    5 tips to build personalised engagement with your customers
    5 tips to build personalised engagement with your customers

    16 May 2024

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    Is ChatGPT a better writer than me?

    ,  15 May 2024

    Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores
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     3 May 2024

    It’s business as usual for The Body Shop South Africa with more stores ready for revamp
    It’s business as usual for The Body Shop South Africa with more stores ready for revamp

    The Body Shop 30 Apr 2024

    SA scoops 8 International Loyalty Awards
    SA scoops 8 International Loyalty Awards

    25 Apr 2024

    Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
    Marketers say goodbye to cookies, hello to first-party data

    19 Apr 2024

    The panellists at the Flow discussion about the rise of first-party data was stacked with industry experts.
    Era of first-party data dawns as the data cookie crumbles

     17 Apr 2024

    Francois Viviers is group head of marketing and communications. Source: Supplied.
    Capitec Bank's journey to becoming one of the world's strongest banking brands

     4 Apr 2024

    Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity
    Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity

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    Businesses invited to participate in the 2024 South African Customer Experience Research Report
    Businesses invited to participate in the 2024 South African Customer Experience Research Report

     26 Mar 2024

    MO Agency attains elite HubSpot Partner status, a first for the African continent
    MO Agency attains elite HubSpot Partner status, a first for the African continent

     20 Mar 2024

    Point recognised as Colgate Palmolive’s Most Preferred Supplier of 2023 in the Gulf Region
    Point recognised as Colgate Palmolive’s Most Preferred Supplier of 2023 in the Gulf Region

     13 Mar 2024

    5 dos and don’ts to secure customer loyalty
    5 dos and don’ts to secure customer loyalty

    ,  12 Mar 2024

    Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings
    Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

     11 Mar 2024

    Rogerwilco enhances digital marketing through AI-based neuroscience product
    Rogerwilco enhances digital marketing through AI-based neuroscience product

     27 Feb 2024

    Elevate your banking experience with secure and convenient payment solutions from FNB
    Elevate your banking experience with secure and convenient payment solutions from FNB

     23 Feb 2024

    Absa declares bold new business and brand promise across all of its markets
    Absa declares bold new business and brand promise across all of its markets

     23 Feb 2024

    Driving customer-centricity through harmonising insights, strategy, and operational implementation
    Driving customer-centricity through harmonising insights, strategy, and operational implementation

    React Customer Research 20 Feb 2024

    The future of conversational chat channels in SA
    The future of conversational chat channels in SA

     19 Feb 2024

    Africa’s biggest marketing conference opens bookings
    Africa’s biggest marketing conference opens bookings

     13 Feb 2024

    Boost open rates with inspiration from top 10+ valentine email subject lines
    Boost open rates with inspiration from top 10+ valentine email subject lines

    ,  13 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

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    Publicis launches PXP in South Africa
    Publicis launches PXP in South Africa

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    Which brands are 2023/2024‘s most iconic?

     31 Jan 2024

    #BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity
    #BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

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    #BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
    #BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

     11 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
    Apple’s decision to bring RCS to the iPhone is big boost to business revenue

     8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

     5 Jan 2024

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

    12 Dec 2023

    Source: © 123rf a new CMO Council initiative in 2023 will audit, identify, and showcase corporate best practices and successes in blending self-interest with altruism in the country
    CMO Council survey to evidence SA private sector commitment to ESG and sustainability progress

    12 Dec 2023

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