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Helm Press Office
20 years of helping Africa's biggest brands turn complex customer realities into simple experiences they can't live without. (Formerly Praekelt Consulting)
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Giving children a SmartStart with chatbots

A multilingual bot steps up to bridge the gap and secures a Smarties Award in the process. 13 Jun 2022 Read more

Helm goes global with Dr. Oetker

Helm (previously Praekelt Consulting), Africa's customer experience innovation experts, will be going global again with its client Dr. Oetker, purveyors of the perfect pizza. 11 May 2022 Read more

A chatbot won't solve all your problems

South African brands love a chatbot, don't they? It's not hard to see why. On the face of it, it's a machine that can talk to millions of customers on your behalf without the need for human intervention. It's a convenient, cheap, and cheerful way to solve everything. Right? 19 Jul 2021 Read more

Praekelt joins Frontify in the new age of branding

South African tech and service design company becomes official partner for the Middle East and Africa. 3 Mar 2021 Read more

Free legal help for South Africans

LUMA and have co-created a chatbot that makes legal help available and accessible to all South Africans. 19 Oct 2020 Read more

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