Latest newsA friend of mine has a husband who operates on a very specific frequency – the one that completely ignores her requests. Ask him to fix the leaking tap? Nothing. Remind him to take the trash out? Radio silence. But my friend, being a strategic genius, found the ultimate life hack – she’d casually mention it to his mother. And like magic, that tap would be fixed, the trash would be taken out, and suddenly he was the most attentive husband on the planet. Manipulative? Maybe. Effective? Absolutely. 6 Mar 2025 Read more Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - they're mastering them. The smartest brands are turning their angriest customers into their most loyal advocates, transforming frustration into trust and retention. 20 Feb 2025 Read more By improving your customer experience, you can create loyal customers who are more likely to recommend your business to others. You can increase customer satisfaction and retention, which can lead to increased revenue and profits. 24 Jan 2025 Read more In today’s business landscape, trust is the currency of success, and company culture is the foundation that determines long-term profitability and sustainability. Upgrading your organizational culture is not a soft initiative, it is a strategic necessity that drives retention, productivity, customer loyalty, and brand reputation. 20 Jan 2025 Read more
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