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Are AI and telemarketing competitors or allies? How they work together to boost sales

Are AI and telemarketing competitors or allies? How they work together to boost salesDatabase360

Kantar’s Mzansi Consumer Barometer. Part 2

Kantar’s Mzansi Consumer Barometer. Part 2

11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

By Aa-isha Hassiem 5 Jul 2024

Customer loyalty, smoyalty

Customer loyalty, smoyalty

12 Jan 2022

Customer engagement trends for 2022

Bianca Gardella 7 Jan 2022

How are product and technology innovations helping digital transformation?

Robbie Kearns 5 Jan 2022

#BizTrends2022: A year to be bold and other digital marketing predictions

#BizTrends2022: A year to be bold and other digital marketing predictions

Roan Mackintosh 5 Jan 2022

#BizTrends2022: Covid-19 and the true power of communication

#BizTrends2022: Covid-19 and the true power of communication

Carina Smith-Allin 5 Jan 2022

#BizTrends2022: Regulators and bigtech tame the digital Wild West

Grant Lapping 5 Jan 2022

Source: © Wavebreak Media Ltd

Creating great digital experiences in 2022

Greg Gatherer 3 Jan 2022

Steering an agency through trying times

Katlego Mashishi 30 Dec 2021

Source: © Denis Putilov

CX and UX: not the same thing

Genex-Insights 22 Dec 2021

Source: © diego vito cervo

Customer experience: the key differentiator

21 Dec 2021

Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

Freshworks 14 Dec 2021

Chat will boost sales for small businesses this holiday season

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Source: © rawpixel

It's a mobile-first, digital consumption model in the Covid-era

Siddharth Bawa 8 Dec 2021

Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

Smart Media 6 Dec 2021

Why mobile network operators need to provide enhanced CX

Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

Developing a unified voice and view of the customer

Kelvin Jonck 3 Dec 2021

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Palesa Molukanele, Wunderman Thompson 2 Dec 2021

Source: © Mikko Lemola

Technology key to brands' CRM

2 Dec 2021

Source: ©olegdudko

Absa comes out tops in overall customer satisfaction metric

30 Nov 2021

Gathering customer data effectively to create great customer experiences

Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

Source: Supplied

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Pitfalls of neglecting your email delivery

Pitfalls of neglecting your email delivery

JD Engelbrecht, Everlytic 24 Nov 2021

Committing to Black Friday can help your business win, year-round

Committing to Black Friday can help your business win, year-round

Jake Rubinstein 23 Nov 2021

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson 18 Nov 2021

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

The post-Covid world of sales has changed, have you?

Dylan Bowen 12 Nov 2021

5 Tips for Shopify success

5 Tips for Shopify success

Craig Lebrau, Lebrau Press 29 Dec 2021

More CRM, CX, UX news

More news

Customer loyalty, smoyalty

Customer loyalty, smoyalty

12 Jan 2022

Customer engagement trends for 2022

Bianca Gardella 7 Jan 2022

How are product and technology innovations helping digital transformation?

Robbie Kearns 5 Jan 2022

#BizTrends2022: Covid-19 and the true power of communication

#BizTrends2022: Covid-19 and the true power of communication

Carina Smith-Allin 5 Jan 2022

#BizTrends2022: Regulators and bigtech tame the digital Wild West

Grant Lapping 5 Jan 2022

#BizTrends2022: A year to be bold and other digital marketing predictions

#BizTrends2022: A year to be bold and other digital marketing predictions

Roan Mackintosh 5 Jan 2022

Source: © Wavebreak Media Ltd

Creating great digital experiences in 2022

Greg Gatherer 3 Jan 2022

Steering an agency through trying times

Katlego Mashishi 30 Dec 2021

Source: © Denis Putilov

CX and UX: not the same thing

Genex-Insights 22 Dec 2021

Source: © diego vito cervo

Customer experience: the key differentiator

21 Dec 2021

Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

Freshworks helps Africa's leading media company MultiChoice deliver a modern employee and customer experience

Freshworks 14 Dec 2021

Chat will boost sales for small businesses this holiday season

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Source: © rawpixel

It's a mobile-first, digital consumption model in the Covid-era

Siddharth Bawa 8 Dec 2021

Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

Smart Media broadens exposure for brands with new automatic fragrance units and hotspots in-store

Smart Media 6 Dec 2021

Why mobile network operators need to provide enhanced CX

Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

Developing a unified voice and view of the customer

Kelvin Jonck 3 Dec 2021

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Palesa Molukanele, Wunderman Thompson 2 Dec 2021

Source: © Mikko Lemola

Technology key to brands' CRM

2 Dec 2021

Source: ©olegdudko

Absa comes out tops in overall customer satisfaction metric

30 Nov 2021

Gathering customer data effectively to create great customer experiences

Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

Source: Supplied

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Pitfalls of neglecting your email delivery

Pitfalls of neglecting your email delivery

JD Engelbrecht, Everlytic 24 Nov 2021

Committing to Black Friday can help your business win, year-round

Committing to Black Friday can help your business win, year-round

Jake Rubinstein 23 Nov 2021

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson 18 Nov 2021

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

The post-Covid world of sales has changed, have you?

Dylan Bowen 12 Nov 2021

Where your backstory is a front page story

Where your backstory is a front page story

Bizcommunity.com 10 Nov 2021

Teljoy refreshes brand for a new era of customer satisfaction

10 Nov 2021

Brands need to reach out or lose out

Brands need to reach out or lose out

5 Nov 2021

Using data to inform customer journey planning from a cultural perspective

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

New reports highlights need for organisations to embrace biometrics

New reports highlights need for organisations to embrace biometrics

3 Nov 2021

Empowering social media agents to deliver great customer service

Keegan Weber 2 Nov 2021

Introvert vs extrovert: does brand personality really matter?

Craig Hannabus 28 Oct 2021

What's the future of shopping?

26 Oct 2021

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv 22 Oct 2021

5 strategies to enhance SMB growth

5 strategies to enhance SMB growth

Gerhard Hartman 21 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Kinetic Events 19 Oct 2021

More CRM, CX, UX news

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