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Are AI and telemarketing competitors or allies? How they work together to boost sales

Are AI and telemarketing competitors or allies? How they work together to boost salesDatabase360

Kantar’s Mzansi Consumer Barometer. Part 2

Kantar’s Mzansi Consumer Barometer. Part 2

11 Jul 2024

Pictured: Saajid Hoosen. Image supplied.

#BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

By Aa-isha Hassiem 5 Jul 2024

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Ayla Solomon, marketing lead at Mobiz

#BehindtheMask: Ayla Solomon, marketing lead at Mobiz

Evan-Lee Courie 8 Sep 2021

Why marketers need to take note of how digital transformation impacts pricing

Why marketers need to take note of how digital transformation impacts pricing

7 Sep 2021

B2B success lies in solving customers' problems

Warren Moss 7 Sep 2021

Connecting in a time of Covid: Redefining the human experience

Connecting in a time of Covid: Redefining the human experience

7 Sep 2021

How intelligent communications orchestration drives engagement, adoption, and experience

How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

Social Places and Hellopeter announce exclusive partnership

Social Places and Hellopeter announce exclusive partnership

Social Places 6 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

The power of a healthy working environment

The power of a healthy working environment

Lerato Modisakeng, Wavemaker 3 Sep 2021

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

Your agency might be suffering from vanity metrics

JG Bezuidenhout 25 Aug 2021

What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

7 business questions to ask before creating a website

JG Bezuidenhout 16 Aug 2021

In-housing could be the answer to creating a great customer experience

In-housing could be the answer to creating a great customer experience

Reagen Kok 12 Aug 2021

Luis Rodriguez, managing director, Accenture Strategy in Africa

Scaling innovation for maximum business value

Luis Rodriguez 11 Aug 2021

4 ways to generate more leads that convert into customers

JG Bezuidenhout 11 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?

What is an omnichannel customer engagement hub and why do I need it?

Brent Haumann 30 Jul 2021

How to get clients and build your customer base

How to get clients and build your customer base

29 Jul 2021

How to boost business leads in a digital environment

How to boost business leads in a digital environment

James Bayhack 28 Jul 2021

In the as-a-Service economy, subscription without service just won't fly

In the as-a-Service economy, subscription without service just won't fly

Daniel Teixeira 27 Jul 2021

Don't become obsolete. Look to your CMO to remain relevant

Don't become obsolete. Look to your CMO to remain relevant

Wits Business School 19 Jul 2021

Good customer retention tactics translate to brand loyalty and profitability for SMEs

19 Jul 2021

A chatbot won't solve all your problems

A chatbot won't solve all your problems

Helm 19 Jul 2021

Sidestep the embolism, deliver true customer service

Wynand Smit 15 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience

To build resilient customer relationships post-pandemic, invest in experience

Robin Fisher 15 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Your customers don't want to talk to a human, help them help themselves

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

More CRM, CX, UX news

More news

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Ayla Solomon, marketing lead at Mobiz

#BehindtheMask: Ayla Solomon, marketing lead at Mobiz

Evan-Lee Courie 8 Sep 2021

Why marketers need to take note of how digital transformation impacts pricing

Why marketers need to take note of how digital transformation impacts pricing

7 Sep 2021

B2B success lies in solving customers' problems

Warren Moss 7 Sep 2021

Connecting in a time of Covid: Redefining the human experience

Connecting in a time of Covid: Redefining the human experience

7 Sep 2021

How intelligent communications orchestration drives engagement, adoption, and experience

How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

Social Places and Hellopeter announce exclusive partnership

Social Places and Hellopeter announce exclusive partnership

Social Places 6 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

The power of a healthy working environment

The power of a healthy working environment

Lerato Modisakeng, Wavemaker 3 Sep 2021

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

Your agency might be suffering from vanity metrics

JG Bezuidenhout 25 Aug 2021

What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

7 business questions to ask before creating a website

JG Bezuidenhout 16 Aug 2021

In-housing could be the answer to creating a great customer experience

In-housing could be the answer to creating a great customer experience

Reagen Kok 12 Aug 2021

Luis Rodriguez, managing director, Accenture Strategy in Africa

Scaling innovation for maximum business value

Luis Rodriguez 11 Aug 2021

4 ways to generate more leads that convert into customers

JG Bezuidenhout 11 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?

What is an omnichannel customer engagement hub and why do I need it?

Brent Haumann 30 Jul 2021

How to get clients and build your customer base

How to get clients and build your customer base

29 Jul 2021

How to boost business leads in a digital environment

How to boost business leads in a digital environment

James Bayhack 28 Jul 2021

In the as-a-Service economy, subscription without service just won't fly

In the as-a-Service economy, subscription without service just won't fly

Daniel Teixeira 27 Jul 2021

Don't become obsolete. Look to your CMO to remain relevant

Don't become obsolete. Look to your CMO to remain relevant

Wits Business School 19 Jul 2021

Good customer retention tactics translate to brand loyalty and profitability for SMEs

19 Jul 2021

A chatbot won't solve all your problems

A chatbot won't solve all your problems

Helm 19 Jul 2021

Sidestep the embolism, deliver true customer service

Wynand Smit 15 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience

To build resilient customer relationships post-pandemic, invest in experience

Robin Fisher 15 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Hyper-personalisation in retail. Are we there yet?

Hyper-personalisation in retail. Are we there yet?

Rob Noble 9 Jul 2021

Your customers don't want to talk to a human, help them help themselves

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Social media as a critical customer service tool

Elzane Dougall 8 Jul 2021

Why 'doing good' is a business priority

Marion-Rose Banks 7 Jul 2021

Media sector next in line to receive Covid-19 vaccines

Media sector next in line to receive Covid-19 vaccines

29 Jun 2021

Why your business needs a CRM system

Why your business needs a CRM system

Starbright 24 Jun 2021

Social Places introduces Facebook Community Management to its tech stack

Social Places introduces Facebook Community Management to its tech stack

Social Places 21 Jun 2021

Dono White, lead strategist at VMLY&R

Creating a culture of acceptance: in conversation with Dono White from VMLY&R

Emily Stander 14 Jun 2021

Customer service in the 4IR: What's changed?

Customer service in the 4IR: What's changed?

Alan Yates 4 Jun 2021

Redefining customer relationships in a digital world

Redefining customer relationships in a digital world

3 Jun 2021

The power of inclusive portrayal in advertising

Emily Stander 28 May 2021

More CRM, CX, UX news

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