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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).
    #CEMAfrica2018: Why CX is the only competitive advantage left

      1 Aug 2018

    Maximising ROI without compromising on CX - top tips
    Maximising ROI without compromising on CX - top tips

      31 Jul 2018

    Julia Ahlfeldt, certified customer experience professional (CCXP).
    #CEMAfrica2018: "Customer experience is the next competitive battlefield"

      31 Jul 2018

    3 keys to unlock the heart of customer experience in travel
    3 keys to unlock the heart of customer experience in travel

      30 Jul 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    Megan Power, former award-winning investigative journalist, editor and columnist.
    #StartupStory: Power Lab goes back to basics

      26 Jul 2018

    7 small details to improve the retail customer's experience (Infographic)
    7 small details to improve the retail customer's experience (Infographic)

      26 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    This image of team Covve is titled, "Hello drone."
    #Mandela100: Tried-and-tested business networking tips and tricks

      19 Jul 2018

    Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.
    Seizing opportunities in Zimbabwe's new era

      19 Jul 2018

    4 ways to get your customers to participate in your case study
    4 ways to get your customers to participate in your case study

      17 Jul 2018

    The crucial role of client service excellence in agencies
    The crucial role of client service excellence in agencies

      9 Jul 2018

    How consumer trends are transforming executive DNA
    How consumer trends are transforming executive DNA

      4 Jul 2018

    #IFE2018: Finding the emotional connection
    #IFE2018: Finding the emotional connection

      4 Jul 2018

    Jason Xenopoulos |
    #CannesLions2018: The Art of Branded Entertainment according to VML's Xenopoulos

      22 Jun 2018

    Implement GDPR or organisations risk losing business
    Implement GDPR or organisations risk losing business

    21 Jun 2018

    Customer experience: you're most probably doing it wrong
    Customer experience: you're most probably doing it wrong

      19 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Have you digitally transformed your customer communications yet?
    Have you digitally transformed your customer communications yet?

      14 Jun 2018

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

      14 Jun 2018

    This is what customer management tools should do for your business
    This is what customer management tools should do for your business

      13 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

      11 Jun 2018

    AfriGIS partners with insurance companies helping them to be customer centric
    AfriGIS partners with insurance companies helping them to be customer centric

    AfriGIS  7 Jun 2018

    Gated Communities and CIPC points in the Woodmead area
    Excellent customer service not an option, but a must-have!

    AfriGIS  6 Jun 2018

    A Bold-Jigsaw team photo.
    #YouthMonth: How Jigsaw is boldly revolutionising the below-the-line space

      5 Jun 2018

    Broll research details how tech is transforming the way we shop
    Broll research details how tech is transforming the way we shop

    31 May 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    Forcing customers to use your app is brand vanity
    Forcing customers to use your app is brand vanity

      29 May 2018

    Businesses are bleeding customers and the problem is glaringly obvious
    Businesses are bleeding customers and the problem is glaringly obvious

      29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

      28 May 2018

    More CRM, CX, UX news

    More news

    Maximising ROI without compromising on CX - top tips
    Maximising ROI without compromising on CX - top tips

     31 Jul 2018

    Julia Ahlfeldt, certified customer experience professional (CCXP).
    #CEMAfrica2018: "Customer experience is the next competitive battlefield"

     31 Jul 2018

    3 keys to unlock the heart of customer experience in travel
    3 keys to unlock the heart of customer experience in travel

     30 Jul 2018

    CEM Africa kicks off this week!
    CEM Africa kicks off this week!

    27 Jul 2018

    Megan Power, former award-winning investigative journalist, editor and columnist.
    #StartupStory: Power Lab goes back to basics

     26 Jul 2018

    7 small details to improve the retail customer's experience (Infographic)
    7 small details to improve the retail customer's experience (Infographic)

     26 Jul 2018

    5 expectations of the African millennial consumer
    5 expectations of the African millennial consumer

    19 Jul 2018

    This image of team Covve is titled, "Hello drone."
    #Mandela100: Tried-and-tested business networking tips and tricks

     19 Jul 2018

    Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.
    Seizing opportunities in Zimbabwe's new era

     19 Jul 2018

    4 ways to get your customers to participate in your case study
    4 ways to get your customers to participate in your case study

     17 Jul 2018

    The crucial role of client service excellence in agencies
    The crucial role of client service excellence in agencies

     9 Jul 2018

    How consumer trends are transforming executive DNA
    How consumer trends are transforming executive DNA

     4 Jul 2018

    #IFE2018: Finding the emotional connection
    #IFE2018: Finding the emotional connection

     4 Jul 2018

    Jason Xenopoulos |
    #CannesLions2018: The Art of Branded Entertainment according to VML's Xenopoulos

     22 Jun 2018

    Implement GDPR or organisations risk losing business
    Implement GDPR or organisations risk losing business

    21 Jun 2018

    Customer experience: you're most probably doing it wrong
    Customer experience: you're most probably doing it wrong

     19 Jun 2018

    Investing in your customers yields returns
    Investing in your customers yields returns

    14 Jun 2018

    Have you digitally transformed your customer communications yet?
    Have you digitally transformed your customer communications yet?

     14 Jun 2018

    Chasing the dream of the single view of the customer
    Chasing the dream of the single view of the customer

     14 Jun 2018

    This is what customer management tools should do for your business
    This is what customer management tools should do for your business

     13 Jun 2018

    Creating better customer experience in Africa
    Creating better customer experience in Africa

     11 Jun 2018

    AfriGIS partners with insurance companies helping them to be customer centric
    AfriGIS partners with insurance companies helping them to be customer centric

     7 Jun 2018

    Gated Communities and CIPC points in the Woodmead area
    Excellent customer service not an option, but a must-have!

     6 Jun 2018

    A Bold-Jigsaw team photo.
    #YouthMonth: How Jigsaw is boldly revolutionising the below-the-line space

     5 Jun 2018

    Broll research details how tech is transforming the way we shop
    Broll research details how tech is transforming the way we shop

    31 May 2018

    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
    Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

    29 May 2018

    Forcing customers to use your app is brand vanity
    Forcing customers to use your app is brand vanity

     29 May 2018

    Businesses are bleeding customers and the problem is glaringly obvious
    Businesses are bleeding customers and the problem is glaringly obvious

     29 May 2018

    GDPR: ground zero for a more trusted, secure internet
    GDPR: ground zero for a more trusted, secure internet

     28 May 2018

    AI will transform practice of marketing
    AI will transform practice of marketing

    18 May 2018

    Designing a great customer journey can help even the smallest digital offering
    Designing a great customer journey can help even the smallest digital offering

     18 May 2018

    WhatsApp, the new lens into consumer lives
    WhatsApp, the new lens into consumer lives

     16 May 2018

    CMOs struggling to fully optimise routes to revenue
    CMOs struggling to fully optimise routes to revenue

    16 May 2018

    Brett St Clair
    #AfricaMonth: The time to become a disruptor is now

     15 May 2018

    Overcoming customer aversion to innovative retail technologies
    Overcoming customer aversion to innovative retail technologies

     15 May 2018

    Data-driven processes to drive e-commerce campaign success
    Data-driven processes to drive e-commerce campaign success

     11 May 2018

    How African businesses can comply with new EU data laws
    How African businesses can comply with new EU data laws

     9 May 2018

    Chief marketers believe their jobs are at risk if customer experience strategies fail
    Chief marketers believe their jobs are at risk if customer experience strategies fail

    2 May 2018

    Chantel Troskie, customer experience senior sales manager at Oracle
    Banks need to rethink customer experience

     30 Apr 2018

    Empathy - a two-way street in customer service
    Empathy - a two-way street in customer service

     18 Apr 2018

    More CRM, CX, UX news

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