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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

      20 Nov 2017

    Image credit: Pixabay - .
    Google reveals findings of the 2017 Connected Consumer Study

    20 Nov 2017

    Image credit: Sean Prior - .
    The rise of the emoji and the public rating system

      20 Nov 2017

    Designing for voice
    Designing for voice

    , Dentsu  14 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

      13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

      13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

      9 Nov 2017

    Cundill captions this ‘London: It’s Silicon Valley on ice.’
    #BehindtheSelfie with... Scott Cundill

      8 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

      7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

      31 Oct 2017

    Ask Afrika's Orange Index Awards: Taking away our emotions
    Ask Afrika's Orange Index Awards: Taking away our emotions

      27 Oct 2017

    Seven ways to embed your EFM programme to drive sales
    Seven ways to embed your EFM programme to drive sales

    Ipsos  26 Oct 2017

    If all banks closed today, would South Africans miss them?
    If all banks closed today, would South Africans miss them?

      26 Oct 2017

    Rainer Gottschick, chief executive, Avis Rent a Car, Southern Africa.
    Longevity through customer experience

      23 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

      23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Susan Rowan
    Client service is dead

    , Grey Africa  17 Oct 2017

    Being the man in the supermarket
    Being the man in the supermarket

      16 Oct 2017

    Clicks Clubcard takes the lead in loyalty
    Clicks Clubcard takes the lead in loyalty

    13 Oct 2017

    Crimson, YouKnow launch social analytics-based trends report
    Crimson, YouKnow launch social analytics-based trends report

      12 Oct 2017

    Matt Ross, chief creative officer at King James Digital.
    Welcome King James Digital!

    12 Oct 2017

    Report reveals customer aftermarket is afterthought for manufacturers
    Report reveals customer aftermarket is afterthought for manufacturers

    12 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    Techsys Digital lands Johnnie Walker business
    Techsys Digital lands Johnnie Walker business

    Techsys Digital  11 Oct 2017

    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management
    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

      10 Oct 2017

    Trevor Hardy
    Could frictionless commerce take away from the shopping experience?

    9 Oct 2017

    What you need to start doing about user experience
    What you need to start doing about user experience

      6 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

      5 Oct 2017

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    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

     20 Nov 2017

    Image credit: Pixabay - .
    Google reveals findings of the 2017 Connected Consumer Study

    20 Nov 2017

    Image credit: Sean Prior - .
    The rise of the emoji and the public rating system

     20 Nov 2017

    Designing for voice
    Designing for voice

    ,  14 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

     13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

     13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

     9 Nov 2017

    Cundill captions this ‘London: It’s Silicon Valley on ice.’
    #BehindtheSelfie with... Scott Cundill

     8 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

     7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    Ask Afrika's Orange Index Awards: Taking away our emotions
    Ask Afrika's Orange Index Awards: Taking away our emotions

     27 Oct 2017

    Seven ways to embed your EFM programme to drive sales
    Seven ways to embed your EFM programme to drive sales

     26 Oct 2017

    If all banks closed today, would South Africans miss them?
    If all banks closed today, would South Africans miss them?

     26 Oct 2017

    Rainer Gottschick, chief executive, Avis Rent a Car, Southern Africa.
    Longevity through customer experience

     23 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Susan Rowan
    Client service is dead

    ,  17 Oct 2017

    Being the man in the supermarket
    Being the man in the supermarket

     16 Oct 2017

    Clicks Clubcard takes the lead in loyalty
    Clicks Clubcard takes the lead in loyalty

    13 Oct 2017

    Crimson, YouKnow launch social analytics-based trends report
    Crimson, YouKnow launch social analytics-based trends report

     12 Oct 2017

    Matt Ross, chief creative officer at King James Digital.
    Welcome King James Digital!

    12 Oct 2017

    Report reveals customer aftermarket is afterthought for manufacturers
    Report reveals customer aftermarket is afterthought for manufacturers

    12 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    Techsys Digital lands Johnnie Walker business
    Techsys Digital lands Johnnie Walker business

     11 Oct 2017

    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management
    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

     10 Oct 2017

    Trevor Hardy
    Could frictionless commerce take away from the shopping experience?

    9 Oct 2017

    What you need to start doing about user experience
    What you need to start doing about user experience

     6 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

     5 Oct 2017

    AI is already here - we just call them Transformers!
    AI is already here - we just call them Transformers!

     4 Oct 2017

    Digital Marketing - What it means to be a #DigitalDreamer
    Digital Marketing - What it means to be a #DigitalDreamer

     2 Oct 2017

    Digital experience vs digital business
    Digital experience vs digital business

     2 Oct 2017

    Leveraging digital technology for a seamless, 360-degree customer journey
    Leveraging digital technology for a seamless, 360-degree customer journey

     29 Sep 2017

    Challenges for the E&M sector
    Challenges for the E&M sector

     29 Sep 2017

    Event technology: an enabler - not an end goal
    Event technology: an enabler - not an end goal

     29 Sep 2017

    Report indicates impact of programmatic media buying on brand reputation
    Report indicates impact of programmatic media buying on brand reputation

    28 Sep 2017

    Succeeding in a 'fandom' world
    Succeeding in a 'fandom' world

     26 Sep 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Alberto Giacomazzi ©
    Who killed the iPod? Staying relevant to a restless generation

     14 Sep 2017

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