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From fear to respect: Redefining workplace dynamics for successMelanie Campbell
Customer Retention Manager
| Remuneration: | to be discussed |
| Location: | Johannesburg, Ferndale |
| Education level: | Matric |
| Job level: | Junior |
| Type: | Permanent |
| Reference: | #CRM |
| Company: | Publishared |
Job description
Publishared is a dynamic growing digital company looking for a vibrant, passionate individual who is looking to learn and is passionate about customer relationships. Our CRM team manages our client's digital needs, implementation of all digital elements, daily client assessments, and one-on-one interactions with clients.
This position is ideal for someone with digital experience, and a love for working with people and keeping clients happy. You need to be ready to adapt, change, and be flexible daily. If you approach life with a smile and absolute tenacity, then you’ll fit right in.
Responsibilities
- Manage client’s expectations daily
- Set, monitor, and report on client’s goals
- Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages, and promotional material)
- Identify opportunities to reach new market segments and expand market share
- Monitor competition (acquisitions, pricing changes, and new products and features)
- Coordinate sales and marketing efforts to boost brand awareness
- Experience with client services
- Digital marketing experience
- Experience with CRM software
- Ability to set and prioritise goals
- Understanding of traditional and emerging marketing channels
- Excellent communication skills
- Ability to think creatively and innovatively
- Willingness to learn and grow
- Ability to think on your feet, and ensure a client's every need is managed successfully
- Teamwork is of the utmost importance
- Not afraid to adapt to the changing environment - daily, weekly, monthly
- Well-groomed, presentable, and able to speak to clients, both in person and on the phone
- Matric certificate
- Driver's licence, and own vehicle
Posted on 05 Aug 08:20, Closing date 2 Oct
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