Dealer Network General Manager

• Tertiary Sales Qualification
• Minimum five years’ experience in similar role
• Code 08 license and own vehicle
• Excel, Word, PPT proficiency
• Commercial Truck Industry experience

• Take control of policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments.
• Monitor available training offered by the company to dealer network to ensure consistent training attendance by company branch and dealer staff.
• Assist DPs with setting up training plans to upskill staff members to create a strong team.
• Self – participate in relevant training programmes offered to ensure continued competence within business is professionally carried out.
• Assist with mentoring internal staff to ensure staff back up plans are in place.
• Monitor staff morale at dealers and branches remains positive and assist to correct any problem areas that could hamper the company brand.
• Responsible to manage work efficiently with clear communication.
• Strive to ensure a high–quality work ethic exists at all times to improve own skills and the dealer and branch staff.
• Assist dealers to achieve 100% vehicle sales targets.
• Financial Management Budget and Asset control.
• Ensure planning and cost saving control operational budgets that include travel and vehicle use to remain within the allocated fuel budget.
• Prevent any waste and ensure dealer visits adhere to a visit cycle to prevent ad hoc visits where possible.
• Ensure dealers debtor’s books is controlled, all payments to parts and vehicle stock within the required policy time frame.
• Parts purchases to be settled in 30 days, independent dealer’s vehicle stock as per floorplan / sinosure parameters.
• All vehicle invoiced to customers to be settled within 48 hours of the date of invoice.
• Ensure Asset Vehicle Management on approved Loan and Demo unit usage within the region adheres to agreed usage and timeline parameters. No overdue usage allowed.
• Ensure adequate return assessment are carried out and reported.
• Visit dealers in region at least five times per year and provide adequate feedback per visit template report including company branding and highlight any areas of concerns for further attention and resolve.
• Assist dealer to develop business plans to have a workable plan in place with measurable to improve all the aspects of the business within their area of responsibility.
• Follow ups on agreed action plans to be evaluated monthly and quarterly.
• Assist dealers to resolve any relevant business problem they may face. Using the PDCA cycle to ensure actions are workable collect any problems and help through the company's head office with counter measures to protect the brand.
• Collaborate with internal marketing team to ensure all marketing efforts are successfully implemented at the dealers to promote the company brand awareness and leverage sales.
• Monitor customer compliant resolution where necessary to positively manage the brand.
• Assist branches and dealers to obtain and retain accounts by visiting them on the alternate dealer visits as per schedule.
• Ensure specialist optimal knowledge is acquired within specialised segments to act as the specialist agent both internally at the company as well as the Dealer Network.
• Participate in forums to remain appraised of the industry needs to share with colleagues to optimise sales in this segments.
• Establishment of dealer network teams and regular training.
• Establish management process and monitor implementation.