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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
    Employee branding: Critical to customer experience

      14 Sep 2022

    Southfields acquires global consultancy, Migration
    Southfields acquires global consultancy, Migration

    Southfields  13 Sep 2022

    Image supplied: Imran Patel, chief experience officer at VMLY&R
    #BehindtheSelfie: Imran Patel, chief experience officer at VMLY&R

      7 Sep 2022

    #LunchtimeMarketing: Marketing directly to the consumer
    #LunchtimeMarketing: Marketing directly to the consumer

    2 Sep 2022

    Source:
    Did Twitter ignore basic security measures? A cybersecurity expert explains a whistleblower's claims

      2 Sep 2022

    Cellfind finalises partnership with Helm
    Cellfind finalises partnership with Helm

    Helm  30 Aug 2022

    Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
    A novel CX concept: we are government's customers

      29 Aug 2022

    Source:
    Trigger the right bias in customers to give your brand an edge

      25 Aug 2022

    SA's R294bn online opportunity - a brave new world of omnichannel integration
    SA's R294bn online opportunity - a brave new world of omnichannel integration

    23 Aug 2022

    Source:
    DJ Zinhle's hair brand promises to do better for customer experience

      22 Aug 2022

    #LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?
    #LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?

    19 Aug 2022

    How Hellopeter is helping South African businesses grow
    How Hellopeter is helping South African businesses grow

    Hellopeter  18 Aug 2022

    #LunchtimeMarketing: Improving customer segmentation
    #LunchtimeMarketing: Improving customer segmentation

    12 Aug 2022

    Image supplied: Emma Rijkers, business unit manager at Hook, Line and Sinker
    #BehindtheSelfie: Emma Rijkers, business unit manager at Hook, Line and Sinker

      10 Aug 2022

    Image supplied: Yuvisti Ramgulam, head of client service for 8909 Digital
    #WomensMonth: Yuvisti Ramgulam of 8909 Digital; Answer the call of the challenge

      8 Aug 2022

    #LunchtimeMarketing: Professional Services market segment set to soar
    #LunchtimeMarketing: Professional Services market segment set to soar

    5 Aug 2022

    Image supplied: Koni Magatshavha
    #BehindtheSelfie: Communications specialist Koni Magatshavha

      3 Aug 2022

    SA's top 5 consumer trends and what they mean for your business
    SA's top 5 consumer trends and what they mean for your business

      28 Jul 2022

    Design thinking proves game changer for SA tech start-up
    Design thinking proves game changer for SA tech start-up

    Hasso Plattner d-school Afrika  8 Jul 2022

    Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions
    Junk Mail: From print to online

    7 Jul 2022

    Source:
    Avoiding dysfunction in digital teams

      7 Jul 2022

    Supplied. The township is a place of thriving entrepreneurship
    Digital Marketers don't forget to look up

      27 Jun 2022

    Brightest minds in CX to gather at CEM Africa this August
    Brightest minds in CX to gather at CEM Africa this August

    23 Jun 2022

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    Source:
    Customer referrals as a marketing tool

      20 Jun 2022

    Source: © everythingpossible The requirement for SQL skills is growing among digital agencies
    SQL: increasingly relevant to digital agencies

      14 Jun 2022

    Source: ©dolgachov -
    Trust and customer experience as important as products, study reveals

    9 Jun 2022

    Source: © baucemag The Cell C Extension campaign found its insight in the heart of South African culture – hair salons
    Hair salons campaign wins MediaCom SA and Cell C gold

    6 Jun 2022

    Supplied. Nikita Achadinha, BMW brand manager at BMW Group South Africa
    BMW: Transforming to a digital, customer-centric approach

      31 May 2022

    World's most trusted customer engagement platform, MoEngage, now available in SA
    World's most trusted customer engagement platform, MoEngage, now available in SA

    Rogerwilco  31 May 2022

    More CRM, CX, UX news

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    Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
    Employee branding: Critical to customer experience

     14 Sep 2022

    Southfields acquires global consultancy, Migration
    Southfields acquires global consultancy, Migration

    Southfields 13 Sep 2022

    Image supplied: Imran Patel, chief experience officer at VMLY&R
    #BehindtheSelfie: Imran Patel, chief experience officer at VMLY&R

     7 Sep 2022

    #LunchtimeMarketing: Marketing directly to the consumer
    #LunchtimeMarketing: Marketing directly to the consumer

    2 Sep 2022

    Source:
    Did Twitter ignore basic security measures? A cybersecurity expert explains a whistleblower's claims

     2 Sep 2022

    Cellfind finalises partnership with Helm
    Cellfind finalises partnership with Helm

     30 Aug 2022

    Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
    A novel CX concept: we are government's customers

     29 Aug 2022

    Source:
    Trigger the right bias in customers to give your brand an edge

     25 Aug 2022

    SA's R294bn online opportunity - a brave new world of omnichannel integration
    SA's R294bn online opportunity - a brave new world of omnichannel integration

    23 Aug 2022

    Source:
    DJ Zinhle's hair brand promises to do better for customer experience

     22 Aug 2022

    #LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?
    #LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?

    19 Aug 2022

    How Hellopeter is helping South African businesses grow
    How Hellopeter is helping South African businesses grow

     18 Aug 2022

    #LunchtimeMarketing: Improving customer segmentation
    #LunchtimeMarketing: Improving customer segmentation

    12 Aug 2022

    Image supplied: Emma Rijkers, business unit manager at Hook, Line and Sinker
    #BehindtheSelfie: Emma Rijkers, business unit manager at Hook, Line and Sinker

     10 Aug 2022

    Image supplied: Yuvisti Ramgulam, head of client service for 8909 Digital
    #WomensMonth: Yuvisti Ramgulam of 8909 Digital; Answer the call of the challenge

     8 Aug 2022

    #LunchtimeMarketing: Professional Services market segment set to soar
    #LunchtimeMarketing: Professional Services market segment set to soar

    5 Aug 2022

    Image supplied: Koni Magatshavha
    #BehindtheSelfie: Communications specialist Koni Magatshavha

     3 Aug 2022

    SA's top 5 consumer trends and what they mean for your business
    SA's top 5 consumer trends and what they mean for your business

     28 Jul 2022

    Design thinking proves game changer for SA tech start-up
    Design thinking proves game changer for SA tech start-up

     8 Jul 2022

    Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions
    Junk Mail: From print to online

    7 Jul 2022

    Source:
    Avoiding dysfunction in digital teams

     7 Jul 2022

    Supplied. The township is a place of thriving entrepreneurship
    Digital Marketers don't forget to look up

     27 Jun 2022

    Brightest minds in CX to gather at CEM Africa this August
    Brightest minds in CX to gather at CEM Africa this August

    23 Jun 2022

    Jacques Celliers, CEO of FNB. Source: Supplied
    FNB eBucks recognised as loyalty champion in global awards

    20 Jun 2022

    Source:
    Customer referrals as a marketing tool

     20 Jun 2022

    Source: © everythingpossible The requirement for SQL skills is growing among digital agencies
    SQL: increasingly relevant to digital agencies

     14 Jun 2022

    Source: ©dolgachov -
    Trust and customer experience as important as products, study reveals

    9 Jun 2022

    Source: © baucemag The Cell C Extension campaign found its insight in the heart of South African culture – hair salons
    Hair salons campaign wins MediaCom SA and Cell C gold

    6 Jun 2022

    Supplied. Nikita Achadinha, BMW brand manager at BMW Group South Africa
    BMW: Transforming to a digital, customer-centric approach

     31 May 2022

    World's most trusted customer engagement platform, MoEngage, now available in SA
    World's most trusted customer engagement platform, MoEngage, now available in SA

     31 May 2022

    Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences
    Prioritising the personalised experience for success

    25 May 2022

    Wonder celebrates a year of leading purpose-based brands
    Wonder celebrates a year of leading purpose-based brands

     24 May 2022

    CX is not a quick fix but a long-term gain
    CX is not a quick fix but a long-term gain

     20 May 2022

    Why listening to what your customers want is a terrible idea
    Why listening to what your customers want is a terrible idea

     19 May 2022

    Getting chat commerce right from the start is critical
    Getting chat commerce right from the start is critical

     19 May 2022

    Source: © Linkedin Kyle Ranally, Global Vertical Insights Marketing strategist, Meta (formerly Facebook), New York
    #EcomAfrica: Today's CX lays the foundation of the future shopping experience

     11 May 2022

    Helm goes global with Dr. Oetker
    Helm goes global with Dr. Oetker

     11 May 2022

    Source: © ra2studio
    Bulk emailing: by no means a straightforward and simple affair

     10 May 2022

    Source: © cottonbro
    Pivoting to changing customer behaviours online

     5 May 2022

    #EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos
    #EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

     3 May 2022

    More CRM, CX, UX news

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