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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    5 strategies to enhance SMB growth
    5 strategies to enhance SMB growth

      21 Oct 2021

    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

    Kinetic Events  19 Oct 2021

    #PulpNonFiction: A culture of trust or a culture of control?
    #PulpNonFiction: A culture of trust or a culture of control?

      18 Oct 2021

    Image provided
    New survey shows frustrations with authentication processes

    12 Oct 2021

    Digital first-impressions matter
    Digital first-impressions matter

      8 Oct 2021

    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital
    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

    Ask Afrika  7 Oct 2021

    If you could only keep one loyalty programme, which one would it be?
    If you could only keep one loyalty programme, which one would it be?

    BrandMapp  6 Oct 2021

    Customer experience has undergone a major shift in past 20 years
    Customer experience has undergone a major shift in past 20 years

    Ask Afrika  5 Oct 2021

    Rewards programmes are broken. Here's how to really win customer loyalty
    Rewards programmes are broken. Here's how to really win customer loyalty

    , TLC Worldwide Africa  30 Sep 2021

    Effective CX begins with optimisation of operations
    Effective CX begins with optimisation of operations

      28 Sep 2021

    Digital experiences customers want
    Digital experiences customers want

    , Wunderman Thompson  23 Sep 2021

    The next big leap forward for CRM
    The next big leap forward for CRM

      23 Sep 2021

    Source: Pick n Pay
    SA's most popular loyalty programmes revealed for 2021

    17 Sep 2021

    Source:
    Net promoter score vs. Net sentiment

      14 Sep 2021

    Modern customer engagement: Keeping up with Gen Y and Z
    Modern customer engagement: Keeping up with Gen Y and Z

      13 Sep 2021

    Ayla Solomon, marketing lead at Mobiz
    #BehindtheMask: Ayla Solomon, marketing lead at Mobiz

      8 Sep 2021

    Why marketers need to take note of how digital transformation impacts pricing
    Why marketers need to take note of how digital transformation impacts pricing

    7 Sep 2021

    Source:
    B2B success lies in solving customers' problems

      7 Sep 2021

    Connecting in a time of Covid: Redefining the human experience
    Connecting in a time of Covid: Redefining the human experience

    7 Sep 2021

    How intelligent communications orchestration drives engagement, adoption, and experience
    How intelligent communications orchestration drives engagement, adoption, and experience

      6 Sep 2021

    Social Places and Hellopeter announce exclusive partnership
    Social Places and Hellopeter announce exclusive partnership

    Social Places  6 Sep 2021

    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa
    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

      6 Sep 2021

    The power of a healthy working environment
    The power of a healthy working environment

    , Wavemaker  3 Sep 2021

    Source:
    R30bn left on the table: How poor CX is holding online retail back in SA

    26 Aug 2021

    Source:
    Your agency might be suffering from vanity metrics

      25 Aug 2021

    Source:
    What are the core requirements for building an omnichannel customer experience?

      16 Aug 2021

    Source:
    7 business questions to ask before creating a website

      16 Aug 2021

    In-housing could be the answer to creating a great customer experience
    In-housing could be the answer to creating a great customer experience

      12 Aug 2021

    Luis Rodriguez, managing director, Accenture Strategy in Africa
    Scaling innovation for maximum business value

      11 Aug 2021

    Source:
    4 ways to generate more leads that convert into customers

      11 Aug 2021

    More CRM, CX, UX news

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    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

    Kinetic Events 19 Oct 2021

    #PulpNonFiction: A culture of trust or a culture of control?
    #PulpNonFiction: A culture of trust or a culture of control?

     18 Oct 2021

    Image provided
    New survey shows frustrations with authentication processes

    12 Oct 2021

    Digital first-impressions matter
    Digital first-impressions matter

     8 Oct 2021

    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital
    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

     7 Oct 2021

    If you could only keep one loyalty programme, which one would it be?
    If you could only keep one loyalty programme, which one would it be?

     6 Oct 2021

    Customer experience has undergone a major shift in past 20 years
    Customer experience has undergone a major shift in past 20 years

     5 Oct 2021

    Rewards programmes are broken. Here's how to really win customer loyalty
    Rewards programmes are broken. Here's how to really win customer loyalty

    ,  30 Sep 2021

    Effective CX begins with optimisation of operations
    Effective CX begins with optimisation of operations

     28 Sep 2021

    Digital experiences customers want
    Digital experiences customers want

    ,  23 Sep 2021

    The next big leap forward for CRM
    The next big leap forward for CRM

     23 Sep 2021

    Source: Pick n Pay
    SA's most popular loyalty programmes revealed for 2021

    17 Sep 2021

    Source:
    Net promoter score vs. Net sentiment

     14 Sep 2021

    Modern customer engagement: Keeping up with Gen Y and Z
    Modern customer engagement: Keeping up with Gen Y and Z

     13 Sep 2021

    Ayla Solomon, marketing lead at Mobiz
    #BehindtheMask: Ayla Solomon, marketing lead at Mobiz

     8 Sep 2021

    Why marketers need to take note of how digital transformation impacts pricing
    Why marketers need to take note of how digital transformation impacts pricing

    7 Sep 2021

    Source:
    B2B success lies in solving customers' problems

     7 Sep 2021

    Connecting in a time of Covid: Redefining the human experience
    Connecting in a time of Covid: Redefining the human experience

    7 Sep 2021

    How intelligent communications orchestration drives engagement, adoption, and experience
    How intelligent communications orchestration drives engagement, adoption, and experience

     6 Sep 2021

    Social Places and Hellopeter announce exclusive partnership
    Social Places and Hellopeter announce exclusive partnership

     6 Sep 2021

    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa
    Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

     6 Sep 2021

    The power of a healthy working environment
    The power of a healthy working environment

    ,  3 Sep 2021

    Source:
    R30bn left on the table: How poor CX is holding online retail back in SA

    26 Aug 2021

    Source:
    Your agency might be suffering from vanity metrics

     25 Aug 2021

    Source:
    What are the core requirements for building an omnichannel customer experience?

     16 Aug 2021

    Source:
    7 business questions to ask before creating a website

     16 Aug 2021

    In-housing could be the answer to creating a great customer experience
    In-housing could be the answer to creating a great customer experience

     12 Aug 2021

    Luis Rodriguez, managing director, Accenture Strategy in Africa
    Scaling innovation for maximum business value

     11 Aug 2021

    Source:
    4 ways to generate more leads that convert into customers

     11 Aug 2021

    Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
    Why companies struggle with digital self-service

     2 Aug 2021

    What is an omnichannel customer engagement hub and why do I need it?
    What is an omnichannel customer engagement hub and why do I need it?

     30 Jul 2021

    How to get clients and build your customer base
    How to get clients and build your customer base

    29 Jul 2021

    How to boost business leads in a digital environment
    How to boost business leads in a digital environment

     28 Jul 2021

    In the as-a-Service economy, subscription without service just won't fly
    In the as-a-Service economy, subscription without service just won't fly

     27 Jul 2021

    Don't become obsolete. Look to your CMO to remain relevant
    Don't become obsolete. Look to your CMO to remain relevant

    Wits Business School 19 Jul 2021

    Good customer retention tactics translate to brand loyalty and profitability for SMEs
    Good customer retention tactics translate to brand loyalty and profitability for SMEs

    19 Jul 2021

    A chatbot won't solve all your problems
    A chatbot won't solve all your problems

     19 Jul 2021

    Source:
    Sidestep the embolism, deliver true customer service

     15 Jul 2021

    To build resilient customer relationships post-pandemic, invest in experience
    To build resilient customer relationships post-pandemic, invest in experience

     15 Jul 2021

    How payment solutions are revolutionising WhatsApp and enhancing CX
    How payment solutions are revolutionising WhatsApp and enhancing CX

     14 Jul 2021

    More CRM, CX, UX news

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