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    The power of customer-centricity: Building profitability in SMEs 
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    #BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

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    #BizTrends2019: 4 Tech trends to watch for in 2019

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    Take care when hitching customers' emotions to your brandwagon

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    #AfricaCom2018: How to leapfrog when improving customer experience

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    Safeguard your customer relationships this Black Friday

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    #ShopperInsights2019: Moving to frictionless commerce

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    Social media mining: Critical to CX management in the digital age

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    British Airways highlights need for GDPR compliance

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