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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    More businesses are trying mobile apps to lure and keep consumers

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      26 Dec 2017

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      21 Dec 2017

    AfriGIS year-end letter 2017
    AfriGIS year-end letter 2017

    AfriGIS  20 Dec 2017

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    How to thrive in the digital era

      14 Dec 2017

    Google announces top South African searches for 2017
    Google announces top South African searches for 2017

    13 Dec 2017

    Team Demographica.
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      7 Dec 2017

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    New research suggests organisations should embrace new messaging culture

    6 Dec 2017

    Defective product risk is an increasing peril for companies
    Defective product risk is an increasing peril for companies

    5 Dec 2017

    Screengrabs from the ad.
    #OrchidsandOnions: MTN's 'Bright side' really dazzles, but this Sunday Times sub sinks without a trace...

      5 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

      5 Dec 2017

    SA Customer Satisfaction Index reveals preferred mobile network
    SA Customer Satisfaction Index reveals preferred mobile network

    5 Dec 2017

    Is a little loyalty too much to ask for?
    Is a little loyalty too much to ask for?

      23 Nov 2017

    Techsys Digital awarded key Virgin Active platform
    Techsys Digital awarded key Virgin Active platform

    Techsys Digital  23 Nov 2017

    Scopen’s global CEO Cesar Vacchiano and Johanna McDowell of IAS.
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      22 Nov 2017

    Why branding really matters
    Why branding really matters

      22 Nov 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

      20 Nov 2017

    Image credit: Pixabay - .
    Google reveals findings of the 2017 Connected Consumer Study

    20 Nov 2017

    Image credit: Sean Prior - .
    The rise of the emoji and the public rating system

      20 Nov 2017

    Designing for voice
    Designing for voice

    , Dentsu  14 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

      13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

      13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

      9 Nov 2017

    Cundill captions this ‘London: It’s Silicon Valley on ice.’
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      8 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

      7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

      31 Oct 2017

    More CRM, CX, UX news

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    Pixabay via .
    How to build brand experiences with SEO

     26 Dec 2017

    Image credit: Dzianis Apolka - .
    Why human-centered design matters

     26 Dec 2017

    Image credit: gstockstudio -
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     22 Dec 2017

    Image credit: Brandlove.
    Do you talk about great CX or do you do great CX?

     21 Dec 2017

    AfriGIS year-end letter 2017
    AfriGIS year-end letter 2017

     20 Dec 2017

    How to thrive in the digital era
    How to thrive in the digital era

     14 Dec 2017

    Google announces top South African searches for 2017
    Google announces top South African searches for 2017

    13 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

     7 Dec 2017

    Image credit: Alok Sharma - .
    New research suggests organisations should embrace new messaging culture

    6 Dec 2017

    Defective product risk is an increasing peril for companies
    Defective product risk is an increasing peril for companies

    5 Dec 2017

    Screengrabs from the ad.
    #OrchidsandOnions: MTN's 'Bright side' really dazzles, but this Sunday Times sub sinks without a trace...

     5 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

     5 Dec 2017

    SA Customer Satisfaction Index reveals preferred mobile network
    SA Customer Satisfaction Index reveals preferred mobile network

    5 Dec 2017

    Is a little loyalty too much to ask for?
    Is a little loyalty too much to ask for?

     23 Nov 2017

    Techsys Digital awarded key Virgin Active platform
    Techsys Digital awarded key Virgin Active platform

     23 Nov 2017

    Scopen’s global CEO Cesar Vacchiano and Johanna McDowell of IAS.
    Getting to grips with the Scopen Agency Scope 2017

     22 Nov 2017

    Why branding really matters
    Why branding really matters

     22 Nov 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

     20 Nov 2017

    Image credit: Pixabay - .
    Google reveals findings of the 2017 Connected Consumer Study

    20 Nov 2017

    Image credit: Sean Prior - .
    The rise of the emoji and the public rating system

     20 Nov 2017

    Designing for voice
    Designing for voice

    ,  14 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

     13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

     13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

     9 Nov 2017

    Cundill captions this ‘London: It’s Silicon Valley on ice.’
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     8 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

     7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    Ask Afrika's Orange Index Awards: Taking away our emotions
    Ask Afrika's Orange Index Awards: Taking away our emotions

     27 Oct 2017

    Seven ways to embed your EFM programme to drive sales
    Seven ways to embed your EFM programme to drive sales

     26 Oct 2017

    If all banks closed today, would South Africans miss them?
    If all banks closed today, would South Africans miss them?

     26 Oct 2017

    Rainer Gottschick, chief executive, Avis Rent a Car, Southern Africa.
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     23 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Susan Rowan
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    ,  17 Oct 2017

    Being the man in the supermarket
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     16 Oct 2017

    Clicks Clubcard takes the lead in loyalty
    Clicks Clubcard takes the lead in loyalty

    13 Oct 2017

    Crimson, YouKnow launch social analytics-based trends report
    Crimson, YouKnow launch social analytics-based trends report

     12 Oct 2017

    Matt Ross, chief creative officer at King James Digital.
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    12 Oct 2017

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