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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Source: ©olegdudko
    Absa comes out tops in overall customer satisfaction metric

    30 Nov 2021

    Gathering customer data effectively to create great customer experiences
    Gathering customer data effectively to create great customer experiences

      25 Nov 2021

    Source: Supplied
    Pick n Pay now offers customer support via WhatsApp

    24 Nov 2021

    Source: Getty
    Omnichannel strategy, personalised CX to determine online winners this Black Friday

    24 Nov 2021

    Pitfalls of neglecting your email delivery
    Pitfalls of neglecting your email delivery

    , Everlytic  24 Nov 2021

    Committing to Black Friday can help your business win, year-round
    Committing to Black Friday can help your business win, year-round

      23 Nov 2021

    Source: ©Andriy Popov -
    #CEM21: Managing customer needs - Humans vs tech or human and tech?

      19 Nov 2021

    Source: Checkers
    South African Loyalty Awards winners announced for 2021

    18 Nov 2021

    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

    Wunderman Thompson  18 Nov 2021

    How can businesses foster customer and brand loyalty?
    How can businesses foster customer and brand loyalty?

      15 Nov 2021

    Source:
    The post-Covid world of sales has changed, have you?

      12 Nov 2021

    Where your backstory is a front page story
    Where your backstory is a front page story

    Bizcommunity.com  10 Nov 2021

    Teljoy refreshes brand for a new era of customer satisfaction
    Teljoy refreshes brand for a new era of customer satisfaction

    10 Nov 2021

    Brands need to reach out or lose out
    Brands need to reach out or lose out

    5 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

      4 Nov 2021

    New reports highlights need for organisations to embrace biometrics
    New reports highlights need for organisations to embrace biometrics

    3 Nov 2021

    Source:
    Empowering social media agents to deliver great customer service

      2 Nov 2021

    Introvert vs extrovert: does brand personality really matter?
    Introvert vs extrovert: does brand personality really matter?

      28 Oct 2021

    Elizma Nolte
    What's the future of shopping?

    26 Oct 2021

    VDX.tv releases 2021 holiday video advertising guide for brands and retailers
    VDX.tv releases 2021 holiday video advertising guide for brands and retailers

    VDX.tv  22 Oct 2021

    5 strategies to enhance SMB growth
    5 strategies to enhance SMB growth

      21 Oct 2021

    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

    Kinetic Events  19 Oct 2021

    #PulpNonFiction: A culture of trust or a culture of control?
    #PulpNonFiction: A culture of trust or a culture of control?

      18 Oct 2021

    Image provided
    New survey shows frustrations with authentication processes

    12 Oct 2021

    Digital first-impressions matter
    Digital first-impressions matter

      8 Oct 2021

    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital
    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

    Ask Afrika  7 Oct 2021

    If you could only keep one loyalty programme, which one would it be?
    If you could only keep one loyalty programme, which one would it be?

    BrandMapp  6 Oct 2021

    Customer experience has undergone a major shift in past 20 years
    Customer experience has undergone a major shift in past 20 years

    Ask Afrika  5 Oct 2021

    Rewards programmes are broken. Here's how to really win customer loyalty
    Rewards programmes are broken. Here's how to really win customer loyalty

    , TLC Worldwide Africa  30 Sep 2021

    Effective CX begins with optimisation of operations
    Effective CX begins with optimisation of operations

      28 Sep 2021

    More CRM, CX, UX news

    More news

    Source: ©olegdudko
    Absa comes out tops in overall customer satisfaction metric

    30 Nov 2021

    Gathering customer data effectively to create great customer experiences
    Gathering customer data effectively to create great customer experiences

     25 Nov 2021

    Source: Supplied
    Pick n Pay now offers customer support via WhatsApp

    24 Nov 2021

    Source: Getty
    Omnichannel strategy, personalised CX to determine online winners this Black Friday

    24 Nov 2021

    Pitfalls of neglecting your email delivery
    Pitfalls of neglecting your email delivery

    ,  24 Nov 2021

    Committing to Black Friday can help your business win, year-round
    Committing to Black Friday can help your business win, year-round

     23 Nov 2021

    Source: ©Andriy Popov -
    #CEM21: Managing customer needs - Humans vs tech or human and tech?

     19 Nov 2021

    Source: Checkers
    South African Loyalty Awards winners announced for 2021

    18 Nov 2021

    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards
    Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

     18 Nov 2021

    How can businesses foster customer and brand loyalty?
    How can businesses foster customer and brand loyalty?

     15 Nov 2021

    Source:
    The post-Covid world of sales has changed, have you?

     12 Nov 2021

    Where your backstory is a front page story
    Where your backstory is a front page story

     10 Nov 2021

    Teljoy refreshes brand for a new era of customer satisfaction
    Teljoy refreshes brand for a new era of customer satisfaction

    10 Nov 2021

    Brands need to reach out or lose out
    Brands need to reach out or lose out

    5 Nov 2021

    Using data to inform customer journey planning from a cultural perspective
    Using data to inform customer journey planning from a cultural perspective

     4 Nov 2021

    New reports highlights need for organisations to embrace biometrics
    New reports highlights need for organisations to embrace biometrics

    3 Nov 2021

    Source:
    Empowering social media agents to deliver great customer service

     2 Nov 2021

    Introvert vs extrovert: does brand personality really matter?
    Introvert vs extrovert: does brand personality really matter?

     28 Oct 2021

    Elizma Nolte
    What's the future of shopping?

    26 Oct 2021

    VDX.tv releases 2021 holiday video advertising guide for brands and retailers
    VDX.tv releases 2021 holiday video advertising guide for brands and retailers

     22 Oct 2021

    5 strategies to enhance SMB growth
    5 strategies to enhance SMB growth

     21 Oct 2021

    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
    Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

    Kinetic Events 19 Oct 2021

    #PulpNonFiction: A culture of trust or a culture of control?
    #PulpNonFiction: A culture of trust or a culture of control?

     18 Oct 2021

    Image provided
    New survey shows frustrations with authentication processes

    12 Oct 2021

    Digital first-impressions matter
    Digital first-impressions matter

     8 Oct 2021

    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital
    The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

     7 Oct 2021

    If you could only keep one loyalty programme, which one would it be?
    If you could only keep one loyalty programme, which one would it be?

     6 Oct 2021

    Customer experience has undergone a major shift in past 20 years
    Customer experience has undergone a major shift in past 20 years

     5 Oct 2021

    Rewards programmes are broken. Here's how to really win customer loyalty
    Rewards programmes are broken. Here's how to really win customer loyalty

    ,  30 Sep 2021

    Effective CX begins with optimisation of operations
    Effective CX begins with optimisation of operations

     28 Sep 2021

    Digital experiences customers want
    Digital experiences customers want

    ,  23 Sep 2021

    The next big leap forward for CRM
    The next big leap forward for CRM

     23 Sep 2021

    Source: Pick n Pay
    SA's most popular loyalty programmes revealed for 2021

    17 Sep 2021

    Source:
    Net promoter score vs. Net sentiment

     14 Sep 2021

    Modern customer engagement: Keeping up with Gen Y and Z
    Modern customer engagement: Keeping up with Gen Y and Z

     13 Sep 2021

    Ayla Solomon, marketing lead at Mobiz
    #BehindtheMask: Ayla Solomon, marketing lead at Mobiz

     8 Sep 2021

    Why marketers need to take note of how digital transformation impacts pricing
    Why marketers need to take note of how digital transformation impacts pricing

    7 Sep 2021

    Source:
    B2B success lies in solving customers' problems

     7 Sep 2021

    Connecting in a time of Covid: Redefining the human experience
    Connecting in a time of Covid: Redefining the human experience

    7 Sep 2021

    Social Places and Hellopeter announce exclusive partnership
    Social Places and Hellopeter announce exclusive partnership

     6 Sep 2021

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