The Warc Awards for Effectiveness 2022 first three juries - Customer Experience, Instant Impact and Brand Purpose - have been announced....
If convenience is the "new battleground*", four industry experts believe it must go hand in hand with value...
As we enter 2022, many businesses are still responding to changes in the business environment brought on by the Covid-19 pandemic. The global crisis introduced the necessity to innovate...
James Bayhack 17 Jan 2022
Customer-centricity and convenience will set the tone for successful e-commerce strategies in 2022 with every retail channel creation an integral part of a convenient end-to-end journey, notes KFC's Nicholas Duminy...
Nicholas Duminy 17 Jan 2022
In a world defined by inconsistency and uncertainty, customer service remains a consistent certainty, says Wynand Smit, CEO of Inovo...
Wynand Smit 17 Jan 2022
Amanda Reekie shares a few observations about shifts in consumer needs, attitudes and behaviours and how they will impact retail...
Amanda Reekie 14 Jan 2022
Marketers have spent many years and countless millions building customer loyalty for their brands. It took a global lockdown to curtail the spread of Covid-19 less than two years to undue all that effort and adspend...
Businesses' interactions with their customers have changed dramatically over the last couple of years...
Bianca Gardella 7 Jan 2022
Eighty-six percent of marketing organisations in South Africa will adopt new work collaboration technology...
Robbie Kearns 5 Jan 2022
Over the past five years, governments, regulators and bigtech companies have brought greater levels of control and regulation...
Grant Lapping 5 Jan 2022
The brutality of the Covid-19 global pandemic brought about some 'contagious' inspiration in the community of communication experts...
Carina Smith-Allin 5 Jan 2022
Preparations for privacy changes have consumed the minds of marketing leaders in 2021 and those who have put in the work will reap the rewards come 2022 and beyond...
Roan Mackintosh 5 Jan 2022
We're now long past the point where a customer experience stands out simply because it's digital...
Greg Gatherer 3 Jan 2022
As we all know, these are tough times for most PR and advertising agencies...
Katlego Mashishi 30 Dec 2021
Experience Director | Johannesburg | Wunderman Thompson |
UX/UI Designer | Cape Town | Now Boarding Digital |
Content/Communications Manager | Johannesburg | LV Digital |
