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RAPT BizTrendsTV: Li Ndube on Afro-optimism - African growth vs Western degrowth

See: Argus Fertilizer Africa Conference addresses trade disruptions and climate challenges

See: Argus Fertilizer Africa Conference addresses trade disruptions and climate challenges

#BizTrends 2025: Google's Alex Okosi – Africa, an opportunity more than a challenge

New Amazon hub in W.Cape bridges digital gap for local entrepreneurs

New Amazon hub in W.Cape bridges digital gap for local entrepreneurs

Accelerating action against gender bias in AI

Accelerating action against gender bias in AIHenda Scott, Helm

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scoresLiezel Jonkheid

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

By Liezel Jonkheid 23 hours

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

1 day

Company news

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Promise’s 2024: A year of growth and consolidation in equal measure

Promise Promise’s 2024: A year of growth and consolidation in equal measure

21 hours

Hot 102.7FM makes strategic appointments

HOT 102.7FM Hot 102.7FM makes strategic appointments

21 hours

A Million and Change: The radio giveaway that’s more than just money

East Coast Radio A Million and Change: The radio giveaway that’s more than just money

23 hours

The Future of Sustainability Conference 2025: The countdown begins!

Topco Media The Future of Sustainability Conference 2025: The countdown begins!

1 day

Struggling with data, budgets, and effectiveness? Discover Merkury

Dentsu Struggling with data, budgets, and effectiveness? Discover Merkury

2 days

Radio advertising just got smarter – and more rewarding with Kagiso Media Radio and Mediamark

Mediamark Radio advertising just got smarter – and more rewarding with Kagiso Media Radio and Mediamark

2 days

Female marketers drive business growth in Africa

IMC Conference Female marketers drive business growth in Africa

2 days

BusinessTech: News done right. Advertising done better

Broad Media BusinessTech: News done right. Advertising done better

2 days

Call for applications: Samro Music Business Masterclass 2025 with Academy of Sound Engineering

SAMRO Call for applications: Samro Music Business Masterclass 2025 with Academy of Sound Engineering

1 day

Boundless wins BIC Stationery account, forging a partnership rooted in creativity and joy

Boundless Boundless wins BIC Stationery account, forging a partnership rooted in creativity and joy

2 days

The smart way to reach shoppers

Smart Media The smart way to reach shoppers

2 days

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Why brands should stop hiding from their customers

Why brands should stop hiding from their customers

BrandLove 6 Mar 2025

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

YOUKNOW Technologies 4 Mar 2025

Marcel Swain joins dentsu X to redefine brand engagement in South Africa

Dentsu 3 Mar 2025

The science of service recovery: Why resolving complaints boosts your bottom line

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, BrandLove 20 Feb 2025

Dentsu X: Shaping the future of experiences

Dentsu X: Shaping the future of experiences

Dentsu 19 Feb 2025

SA company uses AI to break the language barrier

SA company uses AI to break the language barrier

Helm 13 Feb 2025

Andre Le Roux, head of strategy: TBWA\Coastal, talks about trends that drive culture to understand SA shopper (Image supplied)

#BizTrends2025: TBWA\Coastal's Andre Le Roux - Understanding the SA shopper

Andre Le Roux 4 Feb 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

From speed to smiles: Redefining CX in telecoms

From speed to smiles: Redefining CX in telecoms

Ask Afrika 23 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

More CRM, CX, UX news

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

President and CEO of Scopen, Cesar Vacchiano examines the trends shaping marketing in 2025 (Image supplied)

#BizTrends2025: Scopen's Cesar Vacchiano - The trends shaping marketing in 2025

Cesar Vacchiano 13 Jan 2025

#BestofBiz 2024: Marketing & Media

#BestofBiz 2024: Marketing & Media

17 Dec 2024

Stef Adonis

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm 10 Dec 2024

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Everlytic 9 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

Winning customer experience in the medical industry: A GPS for customers

Ask Afrika 9 Dec 2024

Author: Niven Subbadu, specialist UI/UX designer for BET Software

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

Niven Subbadu, BET Software 28 Nov 2024

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

Image supplied

The 2024 Township CX Report is here

21 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Social Places 20 Nov 2024

2024 Township CX Report: Insights for brands navigating South Africa's township economy

2024 Township CX Report: Insights for brands navigating South Africa's township economy

Rogerwilco 20 Nov 2024

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

Source: © 123rf South Africans are demonstrating resilience and adaptability in response to inflationary pressures, but this has led to a decline in alcohol and fast food purchases

Inflationary pressures see alcohol and fast food purchases decline

Danette Breitenbach 12 Nov 2024

Discover key township consumer trends: Free webinar on authenticity, connectivity and brand support

Rogerwilco 12 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

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