Contributors CRM, CX, UX South Africa

Content Assistant at Bizcommunity.

Andre le Roux, Head of Strategy TBWA\Coastal, has been developing corporate, marketing, product, behaviour change, brand, communication and experience strategies for a wide range of brands in a wide range of categories for over 22 years..

Andrew Bourne is Zoho's regional manager for the Africa region and is based in Cape Town, South Africa. He has more than 15 years of experience in sales and marketing and has spent the last five years focusing on the implementation and testing of various business technologies.

President & CEO at SCOPEN.

I'm Chantel Botha, the author of "The Customer Journey Mapping Field Guide" and the founder of BrandLove..

CEO at Rogerwilco.

Danette Breitenbach is a marketing & media editor at Bizcommunity.com. Previously she freelanced in the marketing and media sector, including for Bizcommunity.

Estelle van Tonder is a Professor of Marketing at the University of South Africa. She holds a DCom degree in Marketing Management and is an NRF-rated researcher.

Group Editor: Retail and Lifestyle.

Grant Lapping is currently the digital executive at Midnight, he has worked in digital media and strategy since 2005, and has a holistic perspective on the market due to the roles he has held across the agency, client and publisher spectrum..

Jacques Du Bruyn is the Managing Director of Flume, a full-service Digital & PR Marketing Agency based in Johannesburg and Cape Town. He is a UJ and Vega School graduate with an honours degree in Brand Strategy..

Karabo Ledwaba is a Marketing and Media Editor at Bizcommunity and award-winning journalist. Before joining the publication she worked at Sowetan as a content producer and reporter.

PR Powerhouse is full service public relations consultancy with specialist practice areas in healthcare, financial services, manufacturing, public affairs and hospitality..

Lindsey is the editor for ICT, Construction&Engineering and Energy&Mining at Bizcommunity.

Nadia Coetzer is the head of support at PaySpace.

Nick Durrant is MD at Bluegrass Digital, a digital solutions company with offices in Cape Town, Johannesburg and London. We are experts in crafting web and mobile products and platforms.

Ryan Falkenberg is co-founder and CEO of software company Clevva..

Dr Sarah Britten has 21 years of experience across various clients and multiple strategic disciplines, including social media and shopper. Her client experience includes Nedbank, Investec, FNB, Bothongo Group, Sanofi, Colgate Palmolive, Aspen, Adcock Ingram, Kraft Heinz, Citroën and Land Rover..

Head of Analytics, Insights and Research at FNB Business.