Contributor articles CRM, CX, UX South Africa

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What does the ideal customer look like?

Brent Haumann 22 Dec 2022

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Leveraging data to drive actionable insight on e-commerce platforms

Andrew Dawson 25 Oct 2022

SSource © Clarisse Croset Few companies can get quite as comprehensive a view of a customer’s habits, interests, behaviors, and intentions as programmatic platforms such as Meta and Gooogle.

7 tips to unlock the full power of machine learning for your campaigns

Carli Gey van Pittius 24 Oct 2022

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Stop talking about yourself, you lazy marketer

Alex Wright 20 Oct 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

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Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

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Customer referrals as a marketing tool

Heinrich Swanepoel 20 Jun 2022

Source: © everythingpossible The requirement for SQL skills is growing among digital agencies

SQL: increasingly relevant to digital agencies

Francois Jooste 14 Jun 2022

Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea

Jonathan Cherry 19 May 2022

Source: © ra2studio

Bulk emailing: by no means a straightforward and simple affair

JD Engelbrecht 10 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

Bringing the omnichannel B2C experience into the B2B retail space

Bringing the omnichannel B2C experience into the B2B retail space

Andrew Dawson 21 Apr 2022

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

Lauren Hartzenberg 12 Apr 2022

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Are we too digitally dependent?

Nadia Coetzer 6 Apr 2022

supplied: Janet Berger, creative strategist, Flow Communications

Pivoting on brand belief for brand success & consumer benefit

Janet Berger 14 Mar 2022

Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho

5 CX trends that will define 2022

Prashanth Krishnaswami 1 Feb 2022

The do's and don'ts of real-time customer engagement

The do's and don'ts of real-time customer engagement

Yudhvir Seetharam 31 Jan 2022

Seamless communication is key to CX: Here's what it should look like

Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

Innovations that will reshape business in the future

Innovations that will reshape business in the future

James Bayhack 17 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022

#BizTrends2022: How seamless interactivity will define 2022

Nicholas Duminy 17 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success

Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

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