Press Office News CRM, CX, UX South Africa

Stealing a song is like stealing a car – Let’s treat music rights as real property

Stealing a song is like stealing a car – Let’s treat music rights as real propertyNicholas Maweni, SAMRO

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Kfm 94.5 bolsters its Western Cape #1 position with the addition of legendary Stan Mars

Kfm 94.5 bolsters its Western Cape #1 position with the addition of legendary Stan MarsPrimedia Broadcasting

5 essential website trends for 2025 and how WordPress addresses them all

5 essential website trends for 2025 and how WordPress addresses them allDomains.co.za

Nedbank announced as platinum partner for the 2025 Nedbank Top Empowerment Conference and Awards

Nedbank announced as platinum partner for the 2025 Nedbank Top Empowerment Conference and AwardsTopco Media

The rise of social commerce

The rise of social commerceKLA

Exciting new breakthrough artists join the Galaxy KDay 2025 lineup

Exciting new breakthrough artists join the Galaxy KDay 2025 lineupPrimedia Broadcasting

DUO Marketing + Communications joins Collectivist as African member agency

DUO Marketing + Communications joins Collectivist as African member agencyDUO Marketing + Communications

Hot 102.7FM’s audience nearly 700,000 – BrandMapp

Hot 102.7FM’s audience nearly 700,000 – BrandMappHOT 102.7FM

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Andre Le Roux, head of strategy: TBWA\Coastal, talks about trends that drive culture to understand SA shopper (Image supplied)

#BizTrends2025: TBWA\Coastal's Andre Le Roux - Understanding the SA shopper

Andre Le Roux 4 Feb 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

From speed to smiles: Redefining CX in telecoms

From speed to smiles: Redefining CX in telecoms

Ask Afrika 23 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

President and CEO of Scopen, Cesar Vacchiano examines the trends shaping marketing in 2025 (Image supplied)

#BizTrends2025: Scopen's Cesar Vacchiano - The trends shaping marketing in 2025

Cesar Vacchiano 13 Jan 2025

#BestofBiz 2024: Marketing & Media

#BestofBiz 2024: Marketing & Media

17 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm 10 Dec 2024

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Everlytic 9 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

Winning customer experience in the medical industry: A GPS for customers

Ask Afrika 9 Dec 2024

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

Niven Subbadu, BET Software 28 Nov 2024

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

The 2024 Township CX Report is here

The 2024 Township CX Report is here

21 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Social Places 20 Nov 2024

2024 Township CX Report: Insights for brands navigating South Africa's township economy

2024 Township CX Report: Insights for brands navigating South Africa's township economy

Rogerwilco 20 Nov 2024

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

Source: © 123rf South Africans are demonstrating resilience and adaptability in response to inflationary pressures, but this has led to a decline in alcohol and fast food purchases

Inflationary pressures see alcohol and fast food purchases decline

Danette Breitenbach 12 Nov 2024

Discover key township consumer trends: Free webinar on authenticity, connectivity and brand support

Rogerwilco 12 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

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