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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition

    18 Jun 2024

    Source:
    Digital advertising group Aleph launches payment unit

    18 Aug 2023

    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

      13 Aug 2019

    Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage
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      12 Aug 2019

    Image credit: Ryoji Iwata on Unsplash.
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    Image credit: Gerd Altmann from Pixabay.
    Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

      8 Aug 2019

    Are we moving into an age of gender-fluid purchasing?
    Are we moving into an age of gender-fluid purchasing?

      7 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

      2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

      30 Jul 2019

    Credit: Pepkor
    Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

    29 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

      25 Jul 2019

    85% of global consumers want omnichannel experiences - finds CMO Council study
    85% of global consumers want omnichannel experiences - finds CMO Council study

    25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

    Bizcommunity.com  23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

      22 Jul 2019

    Harness potential of data-driven tech to keep customers happy
    Harness potential of data-driven tech to keep customers happy

    19 Jul 2019

    Image credit: Crew on Unsplash
    From product to customer-centricity - how CX gives business the edge

      19 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

      16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

      15 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

      15 Jul 2019

    Greg Chen is the CEO and co--founder of Mobiz
    Easing the mobile data burden

      15 Jul 2019

    3 consumer trends to keep an eye on in 2019
    3 consumer trends to keep an eye on in 2019

    12 Jul 2019

    Image source: Gallo/Getty.
    Leveraging digital technology to boost Nigeria's MSMEs

    4 Jul 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    Source:
    It's good to talk even in a high-tech world

      19 Jun 2019

    Dee Chetty, Accenture Interactive Lead for Africa.
    The future of customer personalisation lies with AI

      14 Jun 2019

    How CRM can add measurable value to your brand
    How CRM can add measurable value to your brand

      13 Jun 2019

    It's time to embrace Customer Support Chatbot 2.0
    It's time to embrace Customer Support Chatbot 2.0

      11 Jun 2019

    Customer experience and employee engagement: 'Mind the gap'
    Customer experience and employee engagement: 'Mind the gap'

      7 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

      4 Jun 2019

    #AWE2019: Highlights from Day 2
    #AWE2019: Highlights from Day 2

      31 May 2019

    The customer experience drives digital disruption
    The customer experience drives digital disruption

      30 May 2019

    AI won't lead to better consumer engagement but machine learning will
    AI won't lead to better consumer engagement but machine learning will

      30 May 2019

    More CRM, CX, UX news

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    Customer engagement in an omnichannel world
    Customer engagement in an omnichannel world

     13 Aug 2019

    Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage
    #CEM19: How to eff-up early in business, then recover

     12 Aug 2019

    Image credit: Ryoji Iwata on Unsplash.
    #FutureFit Yourself: Going back to basics

     8 Aug 2019

    Image credit: Gerd Altmann from Pixabay.
    Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

     8 Aug 2019

    Are we moving into an age of gender-fluid purchasing?
    Are we moving into an age of gender-fluid purchasing?

     7 Aug 2019

    Image credit: Tumisu from Pixabay.
    Here's what SMEs need to know about using their customer communication channels effectively

     2 Aug 2019

    Image credit: Franki Chamaki on Unsplash.
    There is no such thing as market saturation

     30 Jul 2019

    Credit: Pepkor
    Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

    29 Jul 2019

    5 ways to drive growth through customer retention
    5 ways to drive growth through customer retention

     25 Jul 2019

    85% of global consumers want omnichannel experiences - finds CMO Council study
    85% of global consumers want omnichannel experiences - finds CMO Council study

    25 Jul 2019

    3 steps towards 'glass boxing' your company with a Biz Press Office
    3 steps towards 'glass boxing' your company with a Biz Press Office

     23 Jul 2019

    There's a need for more disruption in Africa's tech scene
    There's a need for more disruption in Africa's tech scene

     22 Jul 2019

    Harness potential of data-driven tech to keep customers happy
    Harness potential of data-driven tech to keep customers happy

    19 Jul 2019

    Image credit: Crew on Unsplash
    From product to customer-centricity - how CX gives business the edge

     19 Jul 2019

    Roan Mackintosh, commercial director at DQ&A
    The road to marketing redemption is paved in data

     16 Jul 2019

    Image credit: Thought Catalog on Unsplash
    Social media has made brands less relevant, not more

     15 Jul 2019

    Image credit: Mein Deal on Unsplash.
    How to use design thinking to build the next Amazon

     15 Jul 2019

    Greg Chen is the CEO and co--founder of Mobiz
    Easing the mobile data burden

     15 Jul 2019

    3 consumer trends to keep an eye on in 2019
    3 consumer trends to keep an eye on in 2019

    12 Jul 2019

    Image source: Gallo/Getty.
    Leveraging digital technology to boost Nigeria's MSMEs

    4 Jul 2019

    New report reveals customers want security, service and localised experiences
    New report reveals customers want security, service and localised experiences

    25 Jun 2019

    Source:
    It's good to talk even in a high-tech world

     19 Jun 2019

    Dee Chetty, Accenture Interactive Lead for Africa.
    The future of customer personalisation lies with AI

     14 Jun 2019

    How CRM can add measurable value to your brand
    How CRM can add measurable value to your brand

     13 Jun 2019

    It's time to embrace Customer Support Chatbot 2.0
    It's time to embrace Customer Support Chatbot 2.0

     11 Jun 2019

    Customer experience and employee engagement: 'Mind the gap'
    Customer experience and employee engagement: 'Mind the gap'

     7 Jun 2019

    Wayne Hull Photographer: Rikki Hibbert
    #IABSummit19: The digital transformation opportunity starts with you

     4 Jun 2019

    #AWE2019: Highlights from Day 2
    #AWE2019: Highlights from Day 2

     31 May 2019

    The customer experience drives digital disruption
    The customer experience drives digital disruption

     30 May 2019

    AI won't lead to better consumer engagement but machine learning will
    AI won't lead to better consumer engagement but machine learning will

     30 May 2019

    #AWE2019: Highlights from Day 1
    #AWE2019: Highlights from Day 1

     30 May 2019

    Debunking 5 myths around CX
    Debunking 5 myths around CX

     22 May 2019

    The human factor: a top insight from a CX Masterclass
    The human factor: a top insight from a CX Masterclass

    20 May 2019

    #IABSummit19: Marcel Botha to speak on manufactured stories
    #IABSummit19: Marcel Botha to speak on manufactured stories

     17 May 2019

    RCS technology boosts CX by enabling consumers to 'touch & feel' messaging
    RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

     16 May 2019

    Is your brand telling the true story?
    Is your brand telling the true story?

     13 May 2019

    Image source: Gallo/Getty.
    Imagine a world without data?

     13 May 2019

    Experience trumps channel
    Experience trumps channel

     6 May 2019

    New Verraki team.
    New Verraki brand acts for Accenture in Nigeria

    6 May 2019

    Marketing to consumers? One size does not fit all
    Marketing to consumers? One size does not fit all

     2 May 2019

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