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Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer serviceLinda Saunders

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

5 benefits of rewards programmes

5 benefits of rewards programmes

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

1 day

5 benefits of rewards programmes

5 benefits of rewards programmes

2 days

#BizTrends2019: 4 key trends that will continue to shape convenience retail in 2019

#BizTrends2019: 4 key trends that will continue to shape convenience retail in 2019

Joe Boyle 8 Jan 2019

#BizTrends2019: From mobile e-commerce to AI - the top 5 trends driving SA consumers in 2019

#BizTrends2019: From mobile e-commerce to AI - the top 5 trends driving SA consumers in 2019

Gareth Pearson 7 Jan 2019

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

Daniel Logan 7 Jan 2019

#BizTrends2019: Will South African e-commerce take the step up in 2019?

#BizTrends2019: Will South African e-commerce take the step up in 2019?

Kevin Tucker 7 Jan 2019

Yes, retailers exploit Christmas, but their decorations still evoke religious spirit

Yes, retailers exploit Christmas, but their decorations still evoke religious spirit

Joshua Newton 3 Jan 2019

Editor Kate Wilson with the December 2018 issue of Woolworths Taste.

The Taste of custom publishing success with Kate Wilson

Leigh Andrews 18 Dec 2018

#BestofBiz 2018: Retail

#BestofBiz 2018: Retail

18 Dec 2018

Pfluegl explaining Tony Robbins' view on how human needs have changed.

#FairnessFirst: How to roll out effective digital transformation

Leigh Andrews 17 Dec 2018

Why is this line so long?

Why is this line so long?

Joost Vles 14 Dec 2018

Better connected staff could improve in-store customer experience

Better connected staff could improve in-store customer experience

11 Dec 2018

Mastercard, Next Retail Concepts present an immersive way to shop online

Mastercard, Next Retail Concepts present an immersive way to shop online

7 Dec 2018

5 retail trend predictions for 2019

5 retail trend predictions for 2019

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught

Customer experience is key to survive the e-commerce onslaught

4 Dec 2018

5 tips to equip your front-line staff for superior service

5 tips to equip your front-line staff for superior service

3 Dec 2018

Role of sustainable packaging in brand preservation

29 Nov 2018

Understanding Black Friday and SA consumer behaviour - Part 2

Understanding Black Friday and SA consumer behaviour - Part 2

Lullu Krugel, Christie Viljoen and Maura Feddersen 23 Nov 2018

Vida e Caffè scoops top spot at Discovery Insure Partner Awards

Vida e Caffè scoops top spot at Discovery Insure Partner Awards

21 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Safeguard your customer relationships this Black Friday

Safeguard your customer relationships this Black Friday

Wynand Smit 13 Nov 2018

#ShopperInsights2019: Moving to frictionless commerce

#ShopperInsights2019: Moving to frictionless commerce

Danette Breitenbach 12 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

Why mobile is the gatekeeper of brand loyalty today

Gareth Hawkey 7 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

Viviers, Van Zyl, Salama and Tshukutswane at the BrandZ Cape Town panel discussion.

SA's first-ever BrandZ winners on the customer experience conversation

Leigh Andrews 6 Nov 2018

9 tips to boost Black Friday and Cyber Monday sales

9 tips to boost Black Friday and Cyber Monday sales

6 Nov 2018

These are SA's favourite loyalty programmes

These are SA's favourite loyalty programmes

2 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

More news

#BizTrends2019: 4 key trends that will continue to shape convenience retail in 2019

#BizTrends2019: 4 key trends that will continue to shape convenience retail in 2019

Joe Boyle 8 Jan 2019

#BizTrends2019: From mobile e-commerce to AI - the top 5 trends driving SA consumers in 2019

#BizTrends2019: From mobile e-commerce to AI - the top 5 trends driving SA consumers in 2019

Gareth Pearson 7 Jan 2019

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

Daniel Logan 7 Jan 2019

#BizTrends2019: Will South African e-commerce take the step up in 2019?

#BizTrends2019: Will South African e-commerce take the step up in 2019?

Kevin Tucker 7 Jan 2019

Yes, retailers exploit Christmas, but their decorations still evoke religious spirit

Yes, retailers exploit Christmas, but their decorations still evoke religious spirit

Joshua Newton 3 Jan 2019

Editor Kate Wilson with the December 2018 issue of Woolworths Taste.

The Taste of custom publishing success with Kate Wilson

Leigh Andrews 18 Dec 2018

#BestofBiz 2018: Retail

#BestofBiz 2018: Retail

18 Dec 2018

Pfluegl explaining Tony Robbins' view on how human needs have changed.

#FairnessFirst: How to roll out effective digital transformation

Leigh Andrews 17 Dec 2018

Why is this line so long?

Why is this line so long?

Joost Vles 14 Dec 2018

Better connected staff could improve in-store customer experience

Better connected staff could improve in-store customer experience

11 Dec 2018

Mastercard, Next Retail Concepts present an immersive way to shop online

Mastercard, Next Retail Concepts present an immersive way to shop online

7 Dec 2018

5 retail trend predictions for 2019

5 retail trend predictions for 2019

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught

Customer experience is key to survive the e-commerce onslaught

4 Dec 2018

5 tips to equip your front-line staff for superior service

5 tips to equip your front-line staff for superior service

3 Dec 2018

Role of sustainable packaging in brand preservation

29 Nov 2018

Understanding Black Friday and SA consumer behaviour - Part 2

Understanding Black Friday and SA consumer behaviour - Part 2

Lullu Krugel, Christie Viljoen and Maura Feddersen 23 Nov 2018

Vida e Caffè scoops top spot at Discovery Insure Partner Awards

Vida e Caffè scoops top spot at Discovery Insure Partner Awards

21 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Safeguard your customer relationships this Black Friday

Safeguard your customer relationships this Black Friday

Wynand Smit 13 Nov 2018

#ShopperInsights2019: Moving to frictionless commerce

#ShopperInsights2019: Moving to frictionless commerce

Danette Breitenbach 12 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

Why mobile is the gatekeeper of brand loyalty today

Gareth Hawkey 7 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

Viviers, Van Zyl, Salama and Tshukutswane at the BrandZ Cape Town panel discussion.

SA's first-ever BrandZ winners on the customer experience conversation

Leigh Andrews 6 Nov 2018

9 tips to boost Black Friday and Cyber Monday sales

9 tips to boost Black Friday and Cyber Monday sales

6 Nov 2018

These are SA's favourite loyalty programmes

These are SA's favourite loyalty programmes

2 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

#GoogleRetail: Learn from the past then act swiftly to win at retail

25 Oct 2018

Corporate content should be part of your DNA

Corporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

5 technologies improving retail customer engagement

5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Retail and etail to work as a team not the opposition

Retail and etail to work as a team not the opposition

Julia Ahlfeldt 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

Time to act on digital transformation

Time to act on digital transformation

Carmen Whateley 17 Oct 2018

New Smart Shopper benefits - points for petrol, cardless functionality and more

New Smart Shopper benefits - points for petrol, cardless functionality and more

16 Oct 2018

Using tech to elevate the in-store customer experience

Using tech to elevate the in-store customer experience

16 Oct 2018

Yuppiechef's foray into physical retail continues with flagship V&A opening

Yuppiechef's foray into physical retail continues with flagship V&A opening

Lauren Hartzenberg 15 Oct 2018

The best Biz summer holiday (content) package ever!

The best Biz summer holiday (content) package ever!

Bizcommunity.com 15 Oct 2018

Let's do Biz