Ian Steyn

Ian Steyn

Product Executive: Customer Engagement
Location:Johannesburg, South Africa

Profile

Ian is the Product Executive: Customer Engagement at Innervation PAN African Payment Solutions. He has over 15 years experience in the integration and operation of large range Value Added Services and Payments into various tiers and verticals within retail. Ian was part of a team that deployed the first online and real-time prepaid electricity vending in South Africa in 1998.
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Individualisation: The powerful trend shaping retail customer experience
Individualisation: The powerful trend shaping retail customer experience

Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch...

Ian SteynBy Ian Steyn 18 Oct 2018

Transaction reconciliation vital in EFT, VAS domain
Transaction reconciliation vital in EFT, VAS domain

Transaction reconciliation can be used both as a strategic advantage and as business critical safety net, as more retailers implement Value Added Services (VAS) to enhance the customer experience, to generate incremental revenue and to gain a...

Ian SteynBy Ian Steyn 8 Nov 2013

Get festive edge through technology
Get festive edge through technology

With news that the consumer confidence has hit a ten-year low, coupled with a slowdown in consumer spending, rising fuel and electricity and more fears around unemployment, the retail sector will be hard pressed to find ways to win customers come...

Ian SteynBy Ian Steyn 22 Oct 2013

Ian Steyn
Value added services essential in downturn market

Smart retailers are looking for ways to get more out of each hard won customer, as lacklustre retail statistics come under further pressure from ever-rising petrol prices, job cuts and diminishing consumer confidence.

Ian SteynBy Ian Steyn 1 Oct 2013

Ian Steyn
Keeping up with the POSse

Many retailers are still grappling with "the era of the customer experience"; finding ways to serve their customers more efficiently, whilst offering an increasing number of Value-Added Services. However, enhancing a point of sale (POS) system to...

Ian SteynBy Ian Steyn 28 Aug 2013

Ian Steyn
Integrate POS services at tills

The use of multiple terminals at till points leads to inefficiency, lack of productivity and affects retailer profits. Wasted cashier time and longer queues are just the start of the challenges, for multiple standalone terminals puts retailers at...

Ian SteynBy Ian Steyn 6 Aug 2013

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