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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

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    R30bn left on the table: How poor CX is holding online retail back in SA

    26 Aug 2021

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      25 Aug 2021

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    What are the core requirements for building an omnichannel customer experience?

      16 Aug 2021

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    In-housing could be the answer to creating a great customer experience

      12 Aug 2021

    Luis Rodriguez, managing director, Accenture Strategy in Africa
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      11 Aug 2021

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    4 ways to generate more leads that convert into customers

      11 Aug 2021

    Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
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      2 Aug 2021

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    What is an omnichannel customer engagement hub and why do I need it?

      30 Jul 2021

    How to get clients and build your customer base
    How to get clients and build your customer base

    29 Jul 2021

    How to boost business leads in a digital environment
    How to boost business leads in a digital environment

      28 Jul 2021

    In the as-a-Service economy, subscription without service just won't fly
    In the as-a-Service economy, subscription without service just won't fly

      27 Jul 2021

    Don't become obsolete. Look to your CMO to remain relevant
    Don't become obsolete. Look to your CMO to remain relevant

    Wits Business School  19 Jul 2021

    Good customer retention tactics translate to brand loyalty and profitability for SMEs
    Good customer retention tactics translate to brand loyalty and profitability for SMEs

    19 Jul 2021

    A chatbot won't solve all your problems
    A chatbot won't solve all your problems

    Helm  19 Jul 2021

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    Sidestep the embolism, deliver true customer service

      15 Jul 2021

    To build resilient customer relationships post-pandemic, invest in experience
    To build resilient customer relationships post-pandemic, invest in experience

      15 Jul 2021

    How payment solutions are revolutionising WhatsApp and enhancing CX
    How payment solutions are revolutionising WhatsApp and enhancing CX

      14 Jul 2021

    Hyper-personalisation in retail. Are we there yet?
    Hyper-personalisation in retail. Are we there yet?

      9 Jul 2021

    Your customers don't want to talk to a human, help them help themselves
    Your customers don't want to talk to a human, help them help themselves

      9 Jul 2021

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    Social media as a critical customer service tool

      8 Jul 2021

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    Why 'doing good' is a business priority

      7 Jul 2021

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    Media sector next in line to receive Covid-19 vaccines

    29 Jun 2021

    Why your business needs a CRM system
    Why your business needs a CRM system

    Starbright  24 Jun 2021

    Social Places introduces Facebook Community Management to its tech stack
    Social Places introduces Facebook Community Management to its tech stack

    Social Places  21 Jun 2021

    Dono White, lead strategist at VMLY&R
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      14 Jun 2021

    Customer service in the 4IR: What's changed?
    Customer service in the 4IR: What's changed?

      4 Jun 2021

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    Redefining customer relationships in a digital world

    3 Jun 2021

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    The power of inclusive portrayal in advertising

      28 May 2021

    Avashnee Moodley, head of PR and Brand Communications at OPPO
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      27 May 2021

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    R30bn left on the table: How poor CX is holding online retail back in SA

    26 Aug 2021

    Source:
    Your agency might be suffering from vanity metrics

     25 Aug 2021

    Source:
    What are the core requirements for building an omnichannel customer experience?

     16 Aug 2021

    Source:
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     16 Aug 2021

    In-housing could be the answer to creating a great customer experience
    In-housing could be the answer to creating a great customer experience

     12 Aug 2021

    Luis Rodriguez, managing director, Accenture Strategy in Africa
    Scaling innovation for maximum business value

     11 Aug 2021

    Source:
    4 ways to generate more leads that convert into customers

     11 Aug 2021

    Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
    Why companies struggle with digital self-service

     2 Aug 2021

    What is an omnichannel customer engagement hub and why do I need it?
    What is an omnichannel customer engagement hub and why do I need it?

     30 Jul 2021

    How to get clients and build your customer base
    How to get clients and build your customer base

    29 Jul 2021

    How to boost business leads in a digital environment
    How to boost business leads in a digital environment

     28 Jul 2021

    In the as-a-Service economy, subscription without service just won't fly
    In the as-a-Service economy, subscription without service just won't fly

     27 Jul 2021

    Don't become obsolete. Look to your CMO to remain relevant
    Don't become obsolete. Look to your CMO to remain relevant

    Wits Business School 19 Jul 2021

    Good customer retention tactics translate to brand loyalty and profitability for SMEs
    Good customer retention tactics translate to brand loyalty and profitability for SMEs

    19 Jul 2021

    A chatbot won't solve all your problems
    A chatbot won't solve all your problems

     19 Jul 2021

    Source:
    Sidestep the embolism, deliver true customer service

     15 Jul 2021

    To build resilient customer relationships post-pandemic, invest in experience
    To build resilient customer relationships post-pandemic, invest in experience

     15 Jul 2021

    How payment solutions are revolutionising WhatsApp and enhancing CX
    How payment solutions are revolutionising WhatsApp and enhancing CX

     14 Jul 2021

    Hyper-personalisation in retail. Are we there yet?
    Hyper-personalisation in retail. Are we there yet?

     9 Jul 2021

    Your customers don't want to talk to a human, help them help themselves
    Your customers don't want to talk to a human, help them help themselves

     9 Jul 2021

    Source:
    Social media as a critical customer service tool

     8 Jul 2021

    Source:
    Why 'doing good' is a business priority

     7 Jul 2021

    Media sector next in line to receive Covid-19 vaccines
    Media sector next in line to receive Covid-19 vaccines

    29 Jun 2021

    Why your business needs a CRM system
    Why your business needs a CRM system

    Starbright 24 Jun 2021

    Social Places introduces Facebook Community Management to its tech stack
    Social Places introduces Facebook Community Management to its tech stack

     21 Jun 2021

    Dono White, lead strategist at VMLY&R
    Creating a culture of acceptance: in conversation with Dono White from VMLY&R

     14 Jun 2021

    Customer service in the 4IR: What's changed?
    Customer service in the 4IR: What's changed?

     4 Jun 2021

    Redefining customer relationships in a digital world
    Redefining customer relationships in a digital world

    3 Jun 2021

    Source:
    The power of inclusive portrayal in advertising

     28 May 2021

    Avashnee Moodley, head of PR and Brand Communications at OPPO
    #BehindtheBrandManager: Avashnee Moodley of OPPO on the importance of brand reputation

     27 May 2021

    3 ingredients of a new-generation business with digital success
    3 ingredients of a new-generation business with digital success

     25 May 2021

    6 technologies that should be part of a future CCM strategy
    6 technologies that should be part of a future CCM strategy

     24 May 2021

    Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance
    Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance

    Outsurance 24 May 2021

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    Humans trump chatbots for customer retention

     24 May 2021

    Why improving customer engagement remains critical
    Why improving customer engagement remains critical

     20 May 2021

    #Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
    #Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

     19 May 2021

    Harness the power of a UCX to meet modern customer demands
    Harness the power of a UCX to meet modern customer demands

     18 May 2021

    Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands
    Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands

    ,  17 May 2021

    #Newsmaker: Dan Herman, Joe Public United's new chief digital officer
    #Newsmaker: Dan Herman, Joe Public United's new chief digital officer

     17 May 2021

    This vital element could make or break your UX strategy
    This vital element could make or break your UX strategy

     14 May 2021

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