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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    Why your business needs a CRM system

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    Social Places introduces Facebook Community Management to its tech stack

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    Customer service in the 4IR: What's changed?

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    3 ingredients of a new-generation business with digital success

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    6 technologies that should be part of a future CCM strategy

      24 May 2021

    Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance
    Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance

    Outsurance  24 May 2021

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    Humans trump chatbots for customer retention

      24 May 2021

    Why improving customer engagement remains critical
    Why improving customer engagement remains critical

      20 May 2021

    #Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
    #Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

      19 May 2021

    Harness the power of a UCX to meet modern customer demands
    Harness the power of a UCX to meet modern customer demands

      18 May 2021

    Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands
    Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands

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    #Newsmaker: Dan Herman, Joe Public United's new chief digital officer
    #Newsmaker: Dan Herman, Joe Public United's new chief digital officer

      17 May 2021

    This vital element could make or break your UX strategy
    This vital element could make or break your UX strategy

      14 May 2021

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    Servicing the customer of the future

      13 May 2021

    "Art" inspiring technology and innovative user experiences?
    "Art" inspiring technology and innovative user experiences?

      11 May 2021

    Dentsu Africa launches Consumer packaged goods like never before
    Dentsu Africa launches Consumer packaged goods like never before

    Dentsu  7 May 2021

    Primedia Unlimited renamed to Primedia Retail
    Primedia Unlimited renamed to Primedia Retail

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    Optimising customer experience: it all starts with the data

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    Credit: Getty
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    How to improve your digital customer service strategy

      19 Apr 2021

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    #TheFutureofMeasurement: Part 3: Crafting a first-party data strategy is more urgent than many think

      16 Apr 2021

    The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data
    The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

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    Customer is King as organisations try to differentiate from their competitors
    Customer is King as organisations try to differentiate from their competitors

      15 Apr 2021

    The 5 habits of highly effective advertisers
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    #TheFutureofMeasurement: Part 2: A world without cookies? What next?

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    Why your business needs a CRM system
    Why your business needs a CRM system

    Starbright 24 Jun 2021

    Social Places introduces Facebook Community Management to its tech stack
    Social Places introduces Facebook Community Management to its tech stack

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    Dono White, lead strategist at VMLY&R
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    Customer service in the 4IR: What's changed?

     4 Jun 2021

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    Redefining customer relationships in a digital world

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     28 May 2021

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    #BehindtheBrandManager: Avashnee Moodley of OPPO on the importance of brand reputation

     27 May 2021

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    3 ingredients of a new-generation business with digital success

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    6 technologies that should be part of a future CCM strategy

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    Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance
    Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance

    Outsurance 24 May 2021

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    Humans trump chatbots for customer retention

     24 May 2021

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    Why improving customer engagement remains critical

     20 May 2021

    #Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
    #Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

     19 May 2021

    Harness the power of a UCX to meet modern customer demands
    Harness the power of a UCX to meet modern customer demands

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    Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands
    Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands

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    #Newsmaker: Dan Herman, Joe Public United's new chief digital officer

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    This vital element could make or break your UX strategy

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    "Art" inspiring technology and innovative user experiences?

     11 May 2021

    Dentsu Africa launches Consumer packaged goods like never before
    Dentsu Africa launches Consumer packaged goods like never before

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    Primedia Unlimited renamed to Primedia Retail

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    Optimising customer experience: it all starts with the data

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    Credit: Getty
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    Welcome to extended reality or XR

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    How to improve your digital customer service strategy

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    #TheFutureofMeasurement: Part 3: Crafting a first-party data strategy is more urgent than many think
    #TheFutureofMeasurement: Part 3: Crafting a first-party data strategy is more urgent than many think

     16 Apr 2021

    The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data
    The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

     15 Apr 2021

    Customer is King as organisations try to differentiate from their competitors
    Customer is King as organisations try to differentiate from their competitors

     15 Apr 2021

    The 5 habits of highly effective advertisers
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    #TheFutureofMeasurement: Part 2: A world without cookies? What next?

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    Register for the annual 2021 Trend Talk hosted by Media24 editors

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    #TheFutureofMeasurement: Part 1: Apple upsets the advertising cart with iOS 14 changes

     12 Apr 2021

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    Operational efficiency is a 'no go' to great customer experience
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    Data & creativity: How opposites attract in a connected world

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     24 Mar 2021

    Near Me: A new endpoint with millions of local users
    Near Me: A new endpoint with millions of local users

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    When it comes to customer communication, engagement is everything

     18 Mar 2021

    Xtra Savings rewards programme now 17 million members strong
    Xtra Savings rewards programme now 17 million members strong

    17 Mar 2021

    Take your brand and business marketing to the next level
    Take your brand and business marketing to the next level

     16 Mar 2021

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