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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    More than half of global business leaders don't expect economic recovery until 2022
    More than half of global business leaders don't expect economic recovery until 2022

    , Kantar  25 Feb 2021

    Adclick website launch 2021
    Adclick website launch 2021

    Adclick Africa  12 Feb 2021

    How customer communication will evolve in 2021
    How customer communication will evolve in 2021

      12 Feb 2021

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    Common mistakes to avoid when crafting the ultimate customer experience

    10 Feb 2021

    How to drive sales with customer-unique content
    How to drive sales with customer-unique content

      9 Feb 2021

    It's time to create meaningful brand connections
    It's time to create meaningful brand connections

      3 Feb 2021

    Customer-influenced content leads the way for digital signage
    Customer-influenced content leads the way for digital signage

    3 Feb 2021

    A new year, a new customer experience
    A new year, a new customer experience

      1 Feb 2021

    Is UX the new CX?
    Is UX the new CX?

      26 Jan 2021

    Inclusive design is transforming the customer journey
    Inclusive design is transforming the customer journey

      26 Jan 2021

    Why smart packaging can be a valuable brand differentiator
    Why smart packaging can be a valuable brand differentiator

      21 Jan 2021

    Great customer experiences can be manufactured
    Great customer experiences can be manufactured

      18 Jan 2021

    Leveraging the business platform of the future
    Leveraging the business platform of the future

      14 Jan 2021

    4IR: How the subscription economy is changing the world of CX
    4IR: How the subscription economy is changing the world of CX

      13 Jan 2021

    How to use gamification to make your brand more attractive
    How to use gamification to make your brand more attractive

      13 Jan 2021

    5 social media megatrends for 2021
    5 social media megatrends for 2021

      7 Jan 2021

    #BizTrends2021: What will customers expect from you in 2021?
    #BizTrends2021: What will customers expect from you in 2021?

      6 Jan 2021

    #BizTrends2021: Consumer habits and shopping preferences
    #BizTrends2021: Consumer habits and shopping preferences

      6 Jan 2021

    #BizTrends2021: Move to minimal in 2021
    #BizTrends2021: Move to minimal in 2021

      6 Jan 2021

    Driving entrepreneurial growth through mentoring
    Driving entrepreneurial growth through mentoring

      1 Jan 2021

    Delivering your customer experience at every customer touchpoint
    Delivering your customer experience at every customer touchpoint

      22 Dec 2020

    Get connected in 2021, or else...
    Get connected in 2021, or else...

      21 Dec 2020

    Lockdown has expanded the data universe for South African marketers
    Lockdown has expanded the data universe for South African marketers

      18 Dec 2020

    #BestofBiz 2020: Marketing & Media
    #BestofBiz 2020: Marketing & Media

    14 Dec 2020

    A trust-defined customer experience journey will dominate 2021
    A trust-defined customer experience journey will dominate 2021

      14 Dec 2020

    How brands can unlock the power of first-party customer data
    How brands can unlock the power of first-party customer data

      10 Dec 2020

    5 major CX trends that shaped 2020
    5 major CX trends that shaped 2020

      1 Dec 2020

    #20Lessons20Years: Lesson 6: Overcoming the first abuse from a customer
    #20Lessons20Years: Lesson 6: Overcoming the first abuse from a customer

      1 Dec 2020

    Has Covid-19 exposed a lack of customer experience in local businesses?
    Has Covid-19 exposed a lack of customer experience in local businesses?

    26 Nov 2020

    Why customer experience is critical during the online retail transition
    Why customer experience is critical during the online retail transition

      25 Nov 2020

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    More than half of global business leaders don't expect economic recovery until 2022
    More than half of global business leaders don't expect economic recovery until 2022

    ,  25 Feb 2021

    Adclick website launch 2021
    Adclick website launch 2021

     12 Feb 2021

    How customer communication will evolve in 2021
    How customer communication will evolve in 2021

     12 Feb 2021

    Common mistakes to avoid when crafting the ultimate customer experience
    Common mistakes to avoid when crafting the ultimate customer experience

    10 Feb 2021

    How to drive sales with customer-unique content
    How to drive sales with customer-unique content

     9 Feb 2021

    It's time to create meaningful brand connections
    It's time to create meaningful brand connections

     3 Feb 2021

    Customer-influenced content leads the way for digital signage
    Customer-influenced content leads the way for digital signage

    3 Feb 2021

    A new year, a new customer experience
    A new year, a new customer experience

     1 Feb 2021

    Is UX the new CX?
    Is UX the new CX?

     26 Jan 2021

    Inclusive design is transforming the customer journey
    Inclusive design is transforming the customer journey

     26 Jan 2021

    Why smart packaging can be a valuable brand differentiator
    Why smart packaging can be a valuable brand differentiator

     21 Jan 2021

    Great customer experiences can be manufactured
    Great customer experiences can be manufactured

     18 Jan 2021

    Leveraging the business platform of the future
    Leveraging the business platform of the future

     14 Jan 2021

    4IR: How the subscription economy is changing the world of CX
    4IR: How the subscription economy is changing the world of CX

     13 Jan 2021

    How to use gamification to make your brand more attractive
    How to use gamification to make your brand more attractive

     13 Jan 2021

    5 social media megatrends for 2021
    5 social media megatrends for 2021

     7 Jan 2021

    #BizTrends2021: What will customers expect from you in 2021?
    #BizTrends2021: What will customers expect from you in 2021?

     6 Jan 2021

    #BizTrends2021: Consumer habits and shopping preferences
    #BizTrends2021: Consumer habits and shopping preferences

     6 Jan 2021

    #BizTrends2021: Move to minimal in 2021
    #BizTrends2021: Move to minimal in 2021

     6 Jan 2021

    Driving entrepreneurial growth through mentoring
    Driving entrepreneurial growth through mentoring

     1 Jan 2021

    Delivering your customer experience at every customer touchpoint
    Delivering your customer experience at every customer touchpoint

     22 Dec 2020

    Get connected in 2021, or else...
    Get connected in 2021, or else...

     21 Dec 2020

    Lockdown has expanded the data universe for South African marketers
    Lockdown has expanded the data universe for South African marketers

     18 Dec 2020

    #BestofBiz 2020: Marketing & Media
    #BestofBiz 2020: Marketing & Media

    14 Dec 2020

    A trust-defined customer experience journey will dominate 2021
    A trust-defined customer experience journey will dominate 2021

     14 Dec 2020

    How brands can unlock the power of first-party customer data
    How brands can unlock the power of first-party customer data

     10 Dec 2020

    5 major CX trends that shaped 2020
    5 major CX trends that shaped 2020

     1 Dec 2020

    #20Lessons20Years: Lesson 6: Overcoming the first abuse from a customer
    #20Lessons20Years: Lesson 6: Overcoming the first abuse from a customer

     1 Dec 2020

    Has Covid-19 exposed a lack of customer experience in local businesses?
    Has Covid-19 exposed a lack of customer experience in local businesses?

    26 Nov 2020

    Why customer experience is critical during the online retail transition
    Why customer experience is critical during the online retail transition

     25 Nov 2020

    Credit: Roadnae Productions via Pexels
    Heightened customer service expectations this Black Friday

    24 Nov 2020

    2020 South African Loyalty Awards winners revealed
    2020 South African Loyalty Awards winners revealed

    19 Nov 2020

    Wunderman Thompson South Africa awarded the Nike account
    Wunderman Thompson South Africa awarded the Nike account

     18 Nov 2020

    How do CSPs go about achieving true digital transformation?
    How do CSPs go about achieving true digital transformation?

     17 Nov 2020

    The unsuspected stumbling blocks of AI for customer experience
    The unsuspected stumbling blocks of AI for customer experience

     11 Nov 2020

    Using data effectively to enhance customer experience
    Using data effectively to enhance customer experience

     10 Nov 2020

    Relook at how customers experience communication
    Relook at how customers experience communication

     9 Nov 2020

    Beyond discounts: How tech can help keep customers happy all year round
    Beyond discounts: How tech can help keep customers happy all year round

     5 Nov 2020

    Do brands know too little or too much about their consumers?
    Do brands know too little or too much about their consumers?

     3 Nov 2020

    How to create seamless customer experiences when it comes to B2B marketing
    How to create seamless customer experiences when it comes to B2B marketing

     3 Nov 2020

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