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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    Top CX trends for CIOs to watch

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    Is SA's G&T lifestyle trend keeping the soft drinks market flowing?

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    Using AI in your marketing approach

      28 Feb 2020

    Perennial mindset. Image via Gallo/Getty.
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    Employee experience is vital to good CX: here's why
    Employee experience is vital to good CX: here's why

      17 Feb 2020

    Embrace self-service to improve customer experience
    Embrace self-service to improve customer experience

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    How many abandoned online accounts do you have?

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    Image Supplied.
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    SA's 2Engage plans for further growth in Africa and abroad

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    The rising case of populism and its impact on brands

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    Image source: Gallo/Getty Images.
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      7 Feb 2020

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    Fresh examples of customer experience innovation

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    Brent Haumann CXO, Striata
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      6 Feb 2020

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    Can AI play a leading role in SA consumer market research?

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    Image source: Gallo/Getty Images.
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      5 Feb 2020

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    Innervation acquires loyalty business from Tritech Media

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    How to build a great customer experience: Cape Town business workshop

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    #BizTrends2020: An overview of Bizcommunity's BizTrendsLIVE!2020

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    The case for loyalty programmes

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    Image source: Gallo/Getty Images.
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      30 Jan 2020

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    Connecting with customers on the ground is not dead

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    Odette van der Haar, managing director of Publicis.
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      24 Jan 2020

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    Customer experience trumps product and price in 2020

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    Key findings from the SA Annual Online Review Survey 2020

    Social Places  22 Jan 2020

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    17 Jan 2020

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    Call for comments on guidelines to develop PoPI Codes of Conduct

    16 Jan 2020

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      14 Jan 2020

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    Top CX trends for CIOs to watch

    5 Mar 2020

    Is SA's G&T lifestyle trend keeping the soft drinks market flowing?
    Is SA's G&T lifestyle trend keeping the soft drinks market flowing?

     2 Mar 2020

    Using AI in your marketing approach
    Using AI in your marketing approach

     28 Feb 2020

    Perennial mindset. Image via Gallo/Getty.
    #FairnessFirst: How to end office ageism with a perennial mindset

     24 Feb 2020

    Employee experience is vital to good CX: here's why
    Employee experience is vital to good CX: here's why

     17 Feb 2020

    Embrace self-service to improve customer experience
    Embrace self-service to improve customer experience

     17 Feb 2020

    How many abandoned online accounts do you have?
    How many abandoned online accounts do you have?

     14 Feb 2020

    Photo by Tim Mossholder on .
    Lessons from the second last Blockbuster in the world

     12 Feb 2020

    Image Supplied.
    Using design thinking to improve the travel customer experience

     12 Feb 2020

    Cromhout titles this: “I hate taking selfies, can you tell?”
    #BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership

     12 Feb 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    The rising case of populism and its impact on brands
    The rising case of populism and its impact on brands

     11 Feb 2020

    Image source: Gallo/Getty Images.
    CX will drive business in 2020

     7 Feb 2020

    Fresh examples of customer experience innovation
    Fresh examples of customer experience innovation

     6 Feb 2020

    Brent Haumann CXO, Striata
    Consider your customers in your digital transformation strategy

     6 Feb 2020

    Can AI play a leading role in SA consumer market research?
    Can AI play a leading role in SA consumer market research?

    ,  6 Feb 2020

    Image source: Gallo/Getty Images.
    The war for the digital customer moves to the first mile as voice interfaces begin to mature

     5 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    How to build a great customer experience: Cape Town business workshop
    How to build a great customer experience: Cape Town business workshop

    React Customer Research 4 Feb 2020

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    #BizTrends2020: An overview of Bizcommunity's BizTrendsLIVE!2020

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    The case for loyalty programmes
    The case for loyalty programmes

    3 Feb 2020

    The revival of CRM
    The revival of CRM

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    Image source: Gallo/Getty Images.
    Prepare for 7 digital marketing megatrends in 2020

     30 Jan 2020

    Connecting with customers on the ground is not dead
    Connecting with customers on the ground is not dead

    27 Jan 2020

    Odette van der Haar, managing director of Publicis.
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     24 Jan 2020

    Customer experience trumps product and price in 2020
    Customer experience trumps product and price in 2020

    23 Jan 2020

    Key findings from the SA Annual Online Review Survey 2020
    Key findings from the SA Annual Online Review Survey 2020

     22 Jan 2020

    Image source: .
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    17 Jan 2020

    Call for comments on guidelines to develop PoPI Codes of Conduct
    Call for comments on guidelines to develop PoPI Codes of Conduct

    16 Jan 2020

    Winning ads featured in this week's Orchids and Onions column...
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     14 Jan 2020

    Image source: Gallo/Getty Images.
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    #BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

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    #BizTrends2020: Deepen SA's online retail growth trend

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    #BizTrends2020: Creativity in a data lead world

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    CX and the accelerating pace of change

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    #BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes
    #BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

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    #BizTrends2020: Don't wait for customers, create them

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    #BizTrends2020: Africa's double-edged consumer demand

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