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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
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    Kantar’s Mzansi Consumer Barometer. Part 2

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    Pictured: Saajid Hoosen. Image supplied.
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    Analytics is critical, but data is being left out

      27 Jul 2017

    Image supplied.
    Customer Experience Management Summit returns to Cape Town

    24 Jul 2017

    (c) Marcin Jucha -
    #Newsmaker: Reimagining an education brand in Red & Yellow

      19 Jul 2017

    Marketing in a recession and beyond
    Marketing in a recession and beyond

      18 Jul 2017

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    The rise of enterprise experience

      18 Jul 2017

    #Apex2017: Has connectiveness killed the big idea?
    #Apex2017: Has connectiveness killed the big idea?

      11 Jul 2017

    #Newsmaker: Kgaugelo Maphai, The MediaShop's new MD
    #Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

      5 Jul 2017

    The reformed art of client service in digital
    The reformed art of client service in digital

    , Dentsu  5 Jul 2017

    Loyal, long-term relationship building with Gen Z
    Loyal, long-term relationship building with Gen Z

      20 Jun 2017

    The power of personalisation in customer service
    The power of personalisation in customer service

      20 Jun 2017

    Leo Lintang © –
    Your wicked customers are trying to break your rules!

      15 Jun 2017

    The Promise Group team.
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      6 Jun 2017

    OLC Experiential has a new space
    OLC Experiential has a new space

      6 Jun 2017

    Pezisa, Adao and Bus.
    #IMCConf 2017: Cracking big ideas in the cognitive era

      1 Jun 2017

    Barclay, Spratt and St Clair.
    #IMCConf 2017: The artificially intelligent business of big data

      1 Jun 2017

    Candace van Zyl
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      1 Jun 2017

    #JunkStatus: It's squeaky bum time for South Africa
    #JunkStatus: It's squeaky bum time for South Africa

      31 May 2017

    (c) Luca Bertolli -
    There will always be someone who rains on your parade

      29 May 2017

    Chatbots as part of an integrated customer service strategy
    Chatbots as part of an integrated customer service strategy

      29 May 2017

    Fighting fake news flames
    Fighting fake news flames

      25 May 2017

    Gen X: How to get the generation right (part 3)
    Gen X: How to get the generation right (part 3)

      24 May 2017

    Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)
    Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

      23 May 2017

    Chantel Troskie, customer experience account manager at Oracle SA.
    Get ready for the AI startup retail CX revolution

      18 May 2017

    Samantha Craddock © –
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      16 May 2017

    How brands that disguise their origins do damage to their bottom line
    How brands that disguise their origins do damage to their bottom line

      9 May 2017

    Need for native speakers to create multilingual chatbots
    Need for native speakers to create multilingual chatbots

    4 May 2017

    Warakorn Harnprasop ©
    Customers likely to share positive experiences as much as bad experiences

    4 May 2017

    Finally get ROI from customer engagement by designing unforgettable brand experiences
    Finally get ROI from customer engagement by designing unforgettable brand experiences

    BrandLove  4 May 2017

    (c) Joerg Hackemann -
    Airline PR disasters and the lessons you can learn

      3 May 2017

    Image supplied.
    Skyfii rolls out its SaaS platform to 500 Woolworths' stores

    2 May 2017

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    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Image supplied.
    Customer Experience Management Summit returns to Cape Town

    24 Jul 2017

    (c) Marcin Jucha -
    #Newsmaker: Reimagining an education brand in Red & Yellow

     19 Jul 2017

    Marketing in a recession and beyond
    Marketing in a recession and beyond

     18 Jul 2017

    The rise of enterprise experience
    The rise of enterprise experience

     18 Jul 2017

    #Apex2017: Has connectiveness killed the big idea?
    #Apex2017: Has connectiveness killed the big idea?

     11 Jul 2017

    #Newsmaker: Kgaugelo Maphai, The MediaShop's new MD
    #Newsmaker: Kgaugelo Maphai, The MediaShop's new MD

     5 Jul 2017

    The reformed art of client service in digital
    The reformed art of client service in digital

    ,  5 Jul 2017

    Loyal, long-term relationship building with Gen Z
    Loyal, long-term relationship building with Gen Z

     20 Jun 2017

    The power of personalisation in customer service
    The power of personalisation in customer service

     20 Jun 2017

    Leo Lintang © –
    Your wicked customers are trying to break your rules!

     15 Jun 2017

    The Promise Group team.
    Narrowing that agency Scope(n) Promise of client satisfaction

     6 Jun 2017

    OLC Experiential has a new space
    OLC Experiential has a new space

     6 Jun 2017

    Pezisa, Adao and Bus.
    #IMCConf 2017: Cracking big ideas in the cognitive era

     1 Jun 2017

    Barclay, Spratt and St Clair.
    #IMCConf 2017: The artificially intelligent business of big data

     1 Jun 2017

    Candace van Zyl
    The need for smarter CRM software

     1 Jun 2017

    #JunkStatus: It's squeaky bum time for South Africa
    #JunkStatus: It's squeaky bum time for South Africa

     31 May 2017

    (c) Luca Bertolli -
    There will always be someone who rains on your parade

     29 May 2017

    Chatbots as part of an integrated customer service strategy
    Chatbots as part of an integrated customer service strategy

     29 May 2017

    Fighting fake news flames
    Fighting fake news flames

     25 May 2017

    Gen X: How to get the generation right (part 3)
    Gen X: How to get the generation right (part 3)

     24 May 2017

    Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)
    Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

     23 May 2017

    Chantel Troskie, customer experience account manager at Oracle SA.
    Get ready for the AI startup retail CX revolution

     18 May 2017

    Samantha Craddock © –
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     16 May 2017

    How brands that disguise their origins do damage to their bottom line
    How brands that disguise their origins do damage to their bottom line

     9 May 2017

    Need for native speakers to create multilingual chatbots
    Need for native speakers to create multilingual chatbots

    4 May 2017

    Warakorn Harnprasop ©
    Customers likely to share positive experiences as much as bad experiences

    4 May 2017

    Finally get ROI from customer engagement by designing unforgettable brand experiences
    Finally get ROI from customer engagement by designing unforgettable brand experiences

    BrandLove 4 May 2017

    (c) Joerg Hackemann -
    Airline PR disasters and the lessons you can learn

     3 May 2017

    Image supplied.
    Skyfii rolls out its SaaS platform to 500 Woolworths' stores

    2 May 2017

    Image © Monnas Photography.
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     21 Apr 2017

    Experian SA MD Simon Russell © Monnas Photography.
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     20 Apr 2017

    Gumtree turns over a new leaf
    Gumtree turns over a new leaf

    20 Apr 2017

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    20 Apr 2017

    I am curious, respectful, practical, enthusiastic and agile. Mother, wife and friend.
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     19 Apr 2017

    Marije Gould, Verint VP of marketing EMEA.
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    17 Apr 2017

    (c) 06photo -
    Retailers shift away from Africa expansion

     12 Apr 2017

    Using loyalty programmes as a customer centricity aid
    Using loyalty programmes as a customer centricity aid

    , Communikay 12 Apr 2017

    Today, gatekeepers make the worst brand builders
    Today, gatekeepers make the worst brand builders

     10 Apr 2017

    Amazon Web Services introduces Amazon Connect
    Amazon Web Services introduces Amazon Connect

    1 Apr 2017

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