While online merchants are revelling in the excellent growth of new customers, fraudsters are also migrating online and, if left unchecked, these bad actors could destroy the windfall of this new customer acquisition...
Brendon Williamson 11 Dec 2020
Recent consumer trends have made one thing clear: shoppers have higher expectations than ever before - and for brands looking to stay ahead, it's time to rise to the challenge of meeting them...
Robin Fisher 5 Nov 2020
We don't just want companies to tell us what they have to offer but to interact with us in a way that's user-centred, hyper-relevant, one-touch, and multi-channel...
Ryan Falkenberg 30 Oct 2020
AllFashion Sourcing, the annual trade show for the apparel, textile, footwear and leather industry, will this year be hosted on a virtual platform from 3-5 November 2020...
Lauren Hartzenberg 29 Oct 2020
To hear some industry commentators tell it, Covid-19 is going to be the final nail in the coffin of retail as we know it. At best, they're over-simplifying. At worst, they're just wrong...
Lee Naik 13 Oct 2020
Local businesses, manufacturers, petrol stations, retailers, local products and services... in the absence of exports... have carried us through this pandemic, says Proudly South African's Happy Ngidi...
Lauren Hartzenberg 30 Sep 2020
Changes in consumer habits have taken place on a massive scale due to lockdowns and social distancing decrees. Consumers have had to adapt to work without offices, fitness without gyms...
Sean Sullivan 29 Sep 2020
UBU International aims to help local businesses boost their sales by leveraging a combination of mobile discovery, marketing, rewards and mobile payments...
Lauren Hartzenberg 21 Sep 2020
One thing the Covid-19 pandemic has taught us is that relying solely on insight driven by historical behaviour is no longer viable...
Gary Allemann 4 Sep 2020
The time is right now for organisations to leverage changes in customer behaviour and preferences, and begin reassessing their digital strategy to realign misguided customer journeys...
Viresh Hargovan 27 Aug 2020
Bizcommunity's senior editor for Marketing & Media, Jessica Tennant met with Wunderman Thompson's newly appointed CEO, Miles Murphy to discuss his new role and was hugely impressed by his eagerness to familarise himself with the local media and marketing landscape, priortising relationship building, albiet online...
Jessica Tennant 24 Aug 2020
WATCH: Daily Maverick has just announced that it's launching a weekly newspaper, yes, in 2020, in the middle of a pandemic and the greatest calamity to ever hit the global print media. In our exclusive video interview, publisher and CEO Styli Charalambous tells us the rationale behind their decision to foray back to the future, as they've dubbed the project...
Jessica Tennant 6 Aug 2020
Retailers have been hit hard by the current coronavirus crisis. IT teams supporting struggling businesses now need to switch to maintaining critical infrastructures that support home-workers and enable online models to run efficiently...
Eran Brown 31 Jul 2020
The virtual shopping service gives the customer a one-on-one consultation with an in-store Under Armour tech specialist using a video teleconference tool like Zoom...
Lauren Hartzenberg 27 Jul 2020
Digital transformation, at its core, has always been about future-proofing businesses for survival in increasingly digital economies. Unlike most of life, which has been turned on its head during the COVID-19 crisis, digital transformation remains the same, only with the future businesses were preparing for, much closer...
Heidi Custers 24 Jul 2020
Amazon veteran Paul Misener shared insight into how the e-commerce giant approaches innovation and the profound role a diverse workforce plays in this process...
Lauren Hartzenberg 21 Jul 2020
The social and economic implications of the lockdown have forced businesses to rethink their sales strategies in order to stay afloat and meet shifting consumer demands...
Wayne Flemming 9 Jul 2020
SA's large retailers have a history of positioning themselves brilliantly in prime retail locations in premium malls, and need to follow the same strategy for their digital shopfronts...
David Jenkins 7 Jul 2020
Stimulating economic recovery post the Covid-19 pandemic will be behaviour as opposed to time driven. Governments and brands will need to work hard to make consumers feel safe...
Michael Smollan 15 Jun 2020
Ryan Bacher, co-founder and MD of NetFlorist, says he's never worked harder than he has during the last two months...
Lauren Hartzenberg 3 Jun 2020
Online retail may account for under 2% of total retail sales in South Africa, but the Covid-19 pandemic is encouraging consumers to switch to digital shopping and payment alternatives...
Lauren Hartzenberg 25 May 2020
SA might never be able to 'go back to normal', especially in terms of retail which currently contributes 15% of South Africa's GDP...
Semona Pillay 22 May 2020
The Covid-19 lockdown has stalled South Africa's dynamic beauty services industry. Due to the high-touch nature of the job, it may be a while until beauty practitioners are able to safely resume trade...
Lauren Hartzenberg 20 May 2020
In the effort to keep up with trends and consumption patterns of always-on consumers, brands and creatives are seemingly more focused on the next wave of digital innovation than on making emotional connections with consumers. Most especially during these trying times amidst the virus...
Darren Johnston 23 Mar 2020
Under Armour SA recently hosted a Tech Summit, showcasing its latest product technology and the collections at the forefront of its strategy in 2020...
Lauren Hartzenberg 11 Mar 2020
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...
Wynand Smit 17 Feb 2020
As tough economic times get tougher, the retail industry will need to think carefully about how to reduce their risk in order to protect their shoppers, stock and their bottom line...
Laurence Smith 6 Feb 2020
Like many business sectors in the country, the South African retail industry is battling the effects of stagnant GDP growth and constrained consumer spending...
Lauren Hartzenberg 4 Feb 2020
For the retail sector as a whole - and for physical stores in particular - 2020 will be a year of reinvention...
Dov Girnun 21 Jan 2020
A country's payments system is probably not the first thing we think of when we think about the challenge of economic development. But payments are key to the bottom-up economic growth urgently needed...
Murray Gardiner 17 Jan 2020
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