Cybercrime risks are ruining the gains made over the last year
Cybercrime risks are ruining the gains made over the last year

While online merchants are revelling in the excellent growth of new customers, fraudsters are also migrating online and, if left unchecked, these bad actors could destroy the windfall of this new customer acquisition...

Brendon WilliamsonBy Brendon Williamson 11 Dec 2020

Beyond discounts: How tech can help keep customers happy all year round
Beyond discounts: How tech can help keep customers happy all year round

Recent consumer trends have made one thing clear: shoppers have higher expectations than ever before - and for brands looking to stay ahead, it's time to rise to the challenge of meeting them...

Robin FisherBy Robin Fisher 5 Nov 2020

How digital experts are filling the customer service gap
How digital experts are filling the customer service gap

We don't just want companies to tell us what they have to offer but to interact with us in a way that's user-centred, hyper-relevant, one-touch, and multi-channel...

Ryan FalkenbergBy Ryan Falkenberg 30 Oct 2020

Watch: SA's premier fashion and textile trade fair goes virtual
Watch: SA's premier fashion and textile trade fair goes virtual

AllFashion Sourcing, the annual trade show for the apparel, textile, footwear and leather industry, will this year be hosted on a virtual platform from 3-5 November 2020...

Lauren HartzenbergBy Lauren Hartzenberg 29 Oct 2020

Smart African retailers are rising from the ashes. Here's how
Smart African retailers are rising from the ashes. Here's how

To hear some industry commentators tell it, Covid-19 is going to be the final nail in the coffin of retail as we know it. At best, they're over-simplifying. At worst, they're just wrong...

Lee NaikBy Lee Naik 13 Oct 2020

#DoBizZA: Reassessing our commitment to buying South African
#DoBizZA: Reassessing our commitment to buying South African

Local businesses, manufacturers, petrol stations, retailers, local products and services... in the absence of exports... have carried us through this pandemic, says Proudly South African's Happy Ngidi...

Lauren HartzenbergBy Lauren Hartzenberg 30 Sep 2020

Old habits die hard - or do they?
Old habits die hard - or do they?

Changes in consumer habits have taken place on a massive scale due to lockdowns and social distancing decrees. Consumers have had to adapt to work without offices, fitness without gyms...

Sean SullivanBy Sean Sullivan 29 Sep 2020

#DoBizZA: How UBU International can give local businesses a leg up
#DoBizZA: How UBU International can give local businesses a leg up

UBU International aims to help local businesses boost their sales by leveraging a combination of mobile discovery, marketing, rewards and mobile payments...

Lauren HartzenbergBy Lauren Hartzenberg 21 Sep 2020

Location intelligence can help retailers thrive in an uncertain world
Location intelligence can help retailers thrive in an uncertain world

One thing the Covid-19 pandemic has taught us is that relying solely on insight driven by historical behaviour is no longer viable...

Gary AllemannBy Gary Allemann 4 Sep 2020

Adapting to changing digital customer behaviour
Adapting to changing digital customer behaviour

The time is right now for organisations to leverage changes in customer behaviour and preferences, and begin reassessing their digital strategy to realign misguided customer journeys...

Viresh HargovanBy Viresh Hargovan 27 Aug 2020

#Newsmaker: Miles Murphy, Wunderman Thompson's new CEO
#Newsmaker: Miles Murphy, Wunderman Thompson's new CEO

Bizcommunity's senior editor for Marketing & Media, Jessica Tennant met with Wunderman Thompson's newly appointed CEO, Miles Murphy to discuss his new role and was hugely impressed by his eagerness to familarise himself with the local media and marketing landscape, priortising relationship building, albiet online...

Jessica TennantBy Jessica Tennant 24 Aug 2020

BREAKING: Daily Maverick launches weekly print newspaper, exclusive interview with Styli Charalambous
BREAKING: Daily Maverick launches weekly print newspaper, exclusive interview with Styli Charalambous

WATCH: Daily Maverick has just announced that it's launching a weekly newspaper, yes, in 2020, in the middle of a pandemic and the greatest calamity to ever hit the global print media. In our exclusive video interview, publisher and CEO Styli Charalambous tells us the rationale behind their decision to foray back to the future, as they've dubbed the project...

Jessica TennantBy Jessica Tennant 6 Aug 2020

How agile data infrastructures can save the retail sector
How agile data infrastructures can save the retail sector

Retailers have been hit hard by the current coronavirus crisis. IT teams supporting struggling businesses now need to switch to maintaining critical infrastructures that support home-workers and enable online models to run efficiently...

Eran BrownBy Eran Brown 31 Jul 2020

Virtual shopping with Under Armour
Virtual shopping with Under Armour

The virtual shopping service gives the customer a one-on-one consultation with an in-store Under Armour tech specialist using a video teleconference tool like Zoom...

Lauren HartzenbergBy Lauren Hartzenberg 27 Jul 2020

Photo by  on .
Why the customer should be at the centre of your digital transformation efforts

Digital transformation, at its core, has always been about future-proofing businesses for survival in increasingly digital economies. Unlike most of life, which has been turned on its head during the COVID-19 crisis, digital transformation remains the same, only with the future businesses were preparing for, much closer...

Heidi CustersBy Heidi Custers 24 Jul 2020

Amazon's Paul Misener on the link between innovation and diversity
Amazon's Paul Misener on the link between innovation and diversity

Amazon veteran Paul Misener shared insight into how the e-commerce giant approaches innovation and the profound role a diverse workforce plays in this process...

Lauren HartzenbergBy Lauren Hartzenberg 21 Jul 2020

Getty
Rethinking retail: A new e-commerce era has arrived

The social and economic implications of the lockdown have forced businesses to rethink their sales strategies in order to stay afloat and meet shifting consumer demands...

Wayne FlemmingBy Wayne Flemming 9 Jul 2020

Big brick-and-mortar retail needs to up its online game to survive
Big brick-and-mortar retail needs to up its online game to survive

SA's large retailers have a history of positioning themselves brilliantly in prime retail locations in premium malls, and need to follow the same strategy for their digital shopfronts...

David JenkinsBy David Jenkins 7 Jul 2020

Photo by Gustavo Fring from .
Retail's new normal

Stimulating economic recovery post the Covid-19 pandemic will be behaviour as opposed to time driven. Governments and brands will need to work hard to make consumers feel safe...

Michael SmollanBy Michael Smollan 15 Jun 2020

How NetFlorist pivoted to essential goods in 36 hours
How NetFlorist pivoted to essential goods in 36 hours

Ryan Bacher, co-founder and MD of NetFlorist, says he's never worked harder than he has during the last two months...

Lauren HartzenbergBy Lauren Hartzenberg 3 Jun 2020

Covid-19 a shot in the arm for e-commerce
Covid-19 a shot in the arm for e-commerce

Online retail may account for under 2% of total retail sales in South Africa, but the Covid-19 pandemic is encouraging consumers to switch to digital shopping and payment alternatives...

Lauren HartzenbergBy Lauren Hartzenberg 25 May 2020

3 factors impacting online shopping in SA, and how to address them during lockdown
3 factors impacting online shopping in SA, and how to address them during lockdown

SA might never be able to 'go back to normal', especially in terms of retail which currently contributes 15% of South Africa's GDP...

Semona PillayBy Semona Pillay 22 May 2020

Using beauty as a vehicle for economic inclusion
Using beauty as a vehicle for economic inclusion

The Covid-19 lockdown has stalled South Africa's dynamic beauty services industry. Due to the high-touch nature of the job, it may be a while until beauty practitioners are able to safely resume trade...

Lauren HartzenbergBy Lauren Hartzenberg 20 May 2020

Image source: .
Digital content is meaningless without unique experiences

In the effort to keep up with trends and consumption patterns of always-on consumers, brands and creatives are seemingly more focused on the next wave of digital innovation than on making emotional connections with consumers. Most especially during these trying times amidst the virus...

Darren JohnstonBy Darren Johnston 23 Mar 2020

Under Armour reveals its vision for sportswear in 2020
Under Armour reveals its vision for sportswear in 2020

Under Armour SA recently hosted a Tech Summit, showcasing its latest product technology and the collections at the forefront of its strategy in 2020...

Lauren HartzenbergBy Lauren Hartzenberg 11 Mar 2020

Embrace self-service to improve customer experience
Embrace self-service to improve customer experience

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

Wynand SmitBy Wynand Smit 17 Feb 2020

How necessary is CCTV in the retail industry?
How necessary is CCTV in the retail industry?

As tough economic times get tougher, the retail industry will need to think carefully about how to reduce their risk in order to protect their shoppers, stock and their bottom line...

Laurence SmithBy Laurence Smith 6 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending
Pockets of CPG growth found amid squeezed consumer spending

Like many business sectors in the country, the South African retail industry is battling the effects of stagnant GDP growth and constrained consumer spending...

Lauren HartzenbergBy Lauren Hartzenberg 4 Feb 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020
#BizTrends2020: Faster and smarter - 8 retail trends for 2020

For the retail sector as a whole - and for physical stores in particular - 2020 will be a year of reinvention...

Dov GirnunBy Dov Girnun 21 Jan 2020

#BizTrends2020: Disrupting legacy African payments - going digital
#BizTrends2020: Disrupting legacy African payments - going digital

A country's payments system is probably not the first thing we think of when we think about the challenge of economic development. But payments are key to the bottom-up economic growth urgently needed...

Murray GardinerBy Murray Gardiner 17 Jan 2020

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