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Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer serviceLinda Saunders

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

5 benefits of rewards programmes

5 benefits of rewards programmes

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

2 days

5 benefits of rewards programmes

5 benefits of rewards programmes

3 days

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

Can you live up to your customers’ value expectations?

Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

Unleashing the true value of customers

Estelle van Tonder 13 Dec 2023

Image source: Andrea Piacquadio from

How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries

#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023

Biz Most Read Award winners November 2023

Biz Most Read Award winners November 2023

Bizcommunity.com 1 Dec 2023

Fuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace

Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Putting the consumer in control: the power of consent

Putting the consumer in control: the power of consent

15 Nov 2023

Retaining and growing customers in a tough economic climate

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Building loyalty: the art of personalised brand experiences and advocacy

Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

3 things virtual agents can tell you about your business

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Mompati Mall to open in Vryburg, North West

Mompati Mall to open in Vryburg, North West

20 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Why should I even bother writing reviews?

Why should I even bother writing reviews?

Hellopeter 12 Oct 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

Kerry Elliott 6 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success

Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

More news

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

Can you live up to your customers’ value expectations?

Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

Unleashing the true value of customers

Estelle van Tonder 13 Dec 2023

Image source: Andrea Piacquadio from

How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries

#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023

Biz Most Read Award winners November 2023

Biz Most Read Award winners November 2023

Bizcommunity.com 1 Dec 2023

Fuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace

Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Putting the consumer in control: the power of consent

Putting the consumer in control: the power of consent

15 Nov 2023

Retaining and growing customers in a tough economic climate

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Building loyalty: the art of personalised brand experiences and advocacy

Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

3 things virtual agents can tell you about your business

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Mompati Mall to open in Vryburg, North West

Mompati Mall to open in Vryburg, North West

20 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023

Why should I even bother writing reviews?

Why should I even bother writing reviews?

Hellopeter 12 Oct 2023

Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growth

Kerry Elliott 6 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success

Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

The future of retail banking design: More than just a space to keep your cash

The future of retail banking design: More than just a space to keep your cash

Adrian Whines, BrandDNA 26 Sep 2023

Capturing the value within customer data

Capturing the value within customer data

21 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

Pick n Pay launches PayJustNow for high-ticket items

Pick n Pay launches PayJustNow for high-ticket items

14 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Self service must go hand-in-hand with personalisation to cater to all

Self service must go hand-in-hand with personalisation to cater to all

Vis Govender 5 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023

Diamond jeweller Shimansky: V&A Waterfront Tenant Service Excellence Awards overall winner

14 Aug 2023

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