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#AfricaMonth: Mobiz, the startup changing how SA corporates talk to customers
#AfricaMonth: Mobiz, the startup changing how SA corporates talk to customers

Mobiz is an innovative South African startup combining the ubiquity of SMS with the visual power of the web...

By Evan-Lee Courie 1 hour ago

Debunking 5 myths around CX
Debunking 5 myths around CX

Nathalie Schooling, founder and CEO of nlighten debunks a couple of myths around CX...

By Nathalie Schooling 1 day ago

#FutureFit Yourself: Is your customer journey a map to failure?
#FutureFit Yourself: Is your customer journey a map to failure?

I've done my fair share of keynote addresses and training on customer experiences and what it means to deliver exceptional brand experiences that lends itself to loyalty, customer obsession and to drive the behaviour to grow, retain and acquire new customers...

By Carmen Murray 2 days ago

5 ways to ensure a more profitable future in retail
5 ways to ensure a more profitable future in retail

It's clear that the retail landscape is in a state of major transformation. Thanks to disruptive technologies and changing consumer behaviour, traditional retailers are under increasing pressure...

By Pieter Engelbrecht 2 days ago

Andrew Jennings on surviving the era of digital retail
Andrew Jennings on surviving the era of digital retail

Andrew Jennings, the former group MD of Woolworths, recently shared valuable survival lessons for retail brands under siege in the digital age...

17 May 2019

5 technologies transforming the online ticketing business
5 technologies transforming the online ticketing business

As a sub-industry of online retail, ticketing and event management are being shaped to engage consumers in unprecedented ways...

By James Tagg 16 May 2019

The most valuable global retail brands for 2019
The most valuable global retail brands for 2019

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023
Successful retail chatbot interactions to grow eightfold by 2023

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

Experience trumps channel
Experience trumps channel

Brands need to show up in relevant environments with tailored offerings and a seamless purchasing journey...

By Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed
Retailers must leverage online and offline tactics to succeed

Now that we're in the ninth year of what's dramatically been dubbed 'the retail apocalypse', local retailers have felt the pinch...

By Michael Zahariev 6 May 2019

Image credit: Getty
4 trends impacting point of purchase strategy

One of our Shop members, Leon Nicholas, VP of retail insights and solutions at Westrock, explains the importance of POP and describe 4 big trends in the area of the retail environment...

By Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die
Phygital: 6 ways to adapt, or die

Innovative phygital business models, where bricks and mortar and digital seamlessly integrate, are popping up across the globe. But the best phygital experiences still remain aligned with old-school sales strategies...

By Eben Esterhuizen 30 Apr 2019

Customer satisfaction is not enough. Delight your customers!
Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is simply no longer enough to ensure business success. Customers want to feel important, engaged and valued. They don't want to be satisfied - they want to be delighted!...

By Mornay Roberts-Lombard 23 Apr 2019

Are brands living up to client expectations?
Are brands living up to client expectations?

Right now it is vitally important for us to understand what the changes are in consumer's expectations, how we work around them or modify our offerings to suit their needs, while still continuing to grow in the market...

By Jedd Cokayne 23 Apr 2019

Up, close and very personalised
Up, close and very personalised

The shift to a more individualised society that values experiences more than goods has resulted in a strong drive towards personalisation...

By Refilwe Maluleke 23 Apr 2019

Six steps to successful customer relationship management
Six steps to successful customer relationship management

As Easter looms businesses are looking for powerful ways to promote their goods and activate more sales. This should include beefing up customer relationship management (CMR) systems to streamline communication with potential clients and encourage more sales. Here are six steps to sprucing up your CRM and captivating customers at every touch point along the way...

By Eben Esterhuizen 16 Apr 2019

Macy's new creative in-store retail concept, Story
Macy's new creative in-store retail concept, Story

Macy's new Instagram-friendly retail concept shop, Story, has launched in 36 stores across the United States. The narrative-driven space opened with 'Colour' as its inaugural theme...

12 Apr 2019

Shifting the cloud on consumer behaviour
Shifting the cloud on consumer behaviour

With the festive season excitement now over, the start of 2019 has so far been bleak for the majority of retailers in South Africa...

By Isana Cordier 9 Apr 2019

The need for speed in modern retail
The need for speed in modern retail

In an age where leisure time is an increasingly precious commodity, customers are placing an even greater premium on convenience...

By Refilwe Maluleke 8 Apr 2019

Will CX make or break your business?
Will CX make or break your business?

Spoilt for choice and digitally-empowered, today's customers want exactly what they want, when they want it and the way they want it...

5 Apr 2019

How AR and VR will transform the retail experience
How AR and VR will transform the retail experience

Augmented reality (AR) and virtual reality (VR) have the potential to shake up the customer experience by individualising retailers' offers and enabling customers to visualise products in different settings. By 2020, 100 million consumers will shop in AR online and in-store, according to Gartner...

By Fundisiwe Maseko 4 Apr 2019

PwC releases consumer insights survey for 2019
PwC releases consumer insights survey for 2019

Anton Hugo, retail & consumer leader for PwC Africa and associate directors Rashaad Fortune and Andries Geertsema presented PwC's 2019 Global Consumer Insights Survey at the Peech Hotel in Johannesburg on 3 April...

3 Apr 2019

Data-led creativity: A marriage that won't separate brands and customers
Data-led creativity: A marriage that won't separate brands and customers

Today, brands must start embracing data and draw insight from all available sources...

By Charl van Rooyen 2 Apr 2019

#PowerofMom2019: Women transition from 'selfish' to 'conscious' spenders
#PowerofMom2019: Women transition from 'selfish' to 'conscious' spenders

Nielsen Bases director Esti Prinsloo, who spoke at the Power of Mom Conference, explained that women hold the power when it comes to purchase decisions and their choices change as they go through different life stages...

1 Apr 2019

"We are what we see" - Marian Salzman
"We are what we see" - Marian Salzman

International trends spotter Marian Salzman joined local trend analysts Nicola Cooper and Khumo Theko in highlighting the top pop culture trends affecting females at an event held at Inner City Ideas Cartel in Cape Town last month...

By Juanita Pienaar 1 Apr 2019

Coricraft embraces digital in store
Coricraft embraces digital in store

Coricraft is weaving digital elements into its physical stores, enhancing the in-store environment and making the path to purchase simpler...

By Lauren Hartzenberg 1 Apr 2019

Consumer demand at the forefront of African business priorities
Consumer demand at the forefront of African business priorities

There are interesting shifts in African manufacturer and retailer business priorities and a growing appreciation for the fact that no one-size-fits-all approach is enough to ensure ongoing success in sub-Saharan Africa...

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector
African retailers have the opportunity to re-imagine a data-driven sector

Transforming retail starts with the business model, not the technology...

By Toros Esim 27 Mar 2019

Are your Employee Experience efforts misguided?
Are your Employee Experience efforts misguided?

A new report reveals that HR professionals and executives are anxious to improve Employee Experience (EX)...

27 Mar 2019

Mind(set)
Mind(set)

A glimpse into Mind(set) and meeting the South African shopper in the moment...

By Lara-Anne Derbyshire 27 Mar 2019

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