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How to improve indoor air quality and breathe easier

How to improve indoor air quality and breathe easierLG

Supply chain: Finding opportunity in the weakest link

Supply chain: Finding opportunity in the weakest linkThe Publicity Workshop

Sorbet in collaboration with Depilève unveil exciting revolutionary service offering of the V-Facial treatment!

Sorbet in collaboration with Depilève unveil exciting revolutionary service offering of the V-Facial treatment!OnPoint PR

The value of plastic waste

The value of plastic wasteMpact

South African retailers have arrived at an e-commerce crossroads

South African retailers have arrived at an e-commerce crossroadsZak Haeri, GfK – An NIQ Company

Burger King discovers a Whopper 6,500 light years away

Burger King discovers a Whopper 6,500 light years awayBurger King

Pep earns top honours as Brand of the Year at MMA South Africa Smarties AwardsPepkor Holdings

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Bubblegummers AW24 Collection: Lead the Way through every stage of childhood

Bubblegummers AW24 Collection: Lead the Way through every stage of childhoodBata

5 dos and don’ts to secure customer loyalty

5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

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5 benefits of rewards programmes

5 benefits of rewards programmes

1 day

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Navigating the future of customer loyalty

Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

4 business trends to navigate the economic future

4 business trends to navigate the economic future

10 Apr 2024

Exclusive: How to successfully market your brand with significant calendar days

Lindsay Manuel 26 Mar 2024

The transformative power of a well-designed rewards programme

The transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

5 dos and don’ts to secure customer loyalty

5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

AI has positively transformed CX - Experian report

AI has positively transformed CX - Experian report

6 Mar 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation

Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

The crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, QuickEasy Software 13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Businesses and consumers must protect personal data in the digital era

Businesses and consumers must protect personal data in the digital era

8 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Christele Chokossa 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners

All the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

Can you live up to your customers’ value expectations?

Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

Unleashing the true value of customers

Estelle van Tonder 13 Dec 2023

Image source: Andrea Piacquadio from

How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries

#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023

Biz Most Read Award winners November 2023

Biz Most Read Award winners November 2023

Bizcommunity.com 1 Dec 2023

Fuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace

Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Putting the consumer in control: the power of consent

Putting the consumer in control: the power of consent

15 Nov 2023

Retaining and growing customers in a tough economic climate

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Building loyalty: the art of personalised brand experiences and advocacy

Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

3 things virtual agents can tell you about your business

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

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