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Uncompromised values: What this SA consumer trend means for brands

South Africans' deep appreciation of money, time, and relationships has resulted in the creation of a whole new set of value systems and priorities...

19 Jan 2022

Brick-and-mortar retail is not dead in a post-pandemic world
Brick-and-mortar retail is not dead in a post-pandemic world

Hamiltons Advertising has seen a return to traditional shopping through increased consumer dwell time in two recently opened client stores...

Issued by Hamiltons in Creative Company 19 Jan 2022

Source: © Ivelin Radkov
Convenience: The new gold standard, but what about value?

If convenience is the "new battleground*", four industry experts believe it must go hand in hand with value...

18 Jan 2022

3 ways to set your e-commerce journey up for success in 2022
3 ways to set your e-commerce journey up for success in 2022

OneDayOnly's Jessica van der Westhuyzen shares her three most valuable insights to ensure your e-commerce journey gets off to the best start possible in 2022...

18 Jan 2022

#BizTrends2022: How seamless interactivity will define 2022
#BizTrends2022: How seamless interactivity will define 2022

Customer-centricity and convenience will set the tone for successful e-commerce strategies in 2022 with every retail channel creation an integral part of a convenient end-to-end journey, notes KFC's Nicholas Duminy...

Nicholas DuminyBy Nicholas Duminy 17 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success
Customer. Customer. Customer. The mantra for 2022 success

In a world defined by inconsistency and uncertainty, customer service remains a consistent certainty, says Wynand Smit, CEO of Inovo...

Wynand SmitBy Wynand Smit 17 Jan 2022

#BizTrends2022: CX, disloyalty and lessons from the ice-cream shop

Amanda Reekie shares a few observations about shifts in consumer needs, attitudes and behaviours and how they will impact retail...

Amanda ReekieBy Amanda Reekie 14 Jan 2022

Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce
Shoppers spent $1.14tn online globally over 2021 holiday season - Salesforce

Holiday demand pulled early with 30% of global sales recorded in the first three weeks of November...

13 Jan 2022

Customer loyalty, smoyalty

Marketers have spent many years and countless millions building customer loyalty for their brands. It took a global lockdown to curtail the spread of Covid-19 less than two years to undue all that effort and adspend...

12 Jan 2022

Jonathan Cherry, futurist and founder of Cherryflava Media. Source: Supplied
#BizTrends2022: The great retail powershift is here

Futurist Jonathan Cherry weighs in on how the decentralisation of the marketplace is turning the retail industry on its head...

Jonathan CherryBy Jonathan Cherry 12 Jan 2022

#BizTrends2022: How online shopping will push the retail boundaries
#BizTrends2022: How online shopping will push the retail boundaries

As Covid-19 is set to consume yet another year, brick and mortar stores are realising they need to move faster on expanding their omnichannel repertoire to meet consumers' changing needs, says NielsenIQ's MD...

Ged NooyBy Ged Nooy 10 Jan 2022

Source: Sergey Soldatov -
AI shop assistants: Get ready for a world where you can't tell humans and chatbots apart

There are already more than a billion people interacting with businesses via either text or voice-based conversational tools. Conversational commerce is expected to grow to nearly $300bn by 2025 - half of it from chatbots...

By Shweta Singh 7 Jan 2022

Source:
Customer engagement trends for 2022

Businesses' interactions with their customers have changed dramatically over the last couple of years...

By Bianca Gardella 7 Jan 2022

#BizTrends2022: Why retail has changed forever
#BizTrends2022: Why retail has changed forever

Consumers don't want just products. They want hyper-personalised experiences and seamless interventions that fit naturally into their lives. But how do retailers cater to these fast-evolving needs?

John WatlingBy John Watling 6 Jan 2022








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