Subscribe to industry newsletters

#SeamlessSA: 6 steps to starting an e-commerce store in South Africa
#SeamlessSA: 6 steps to starting an e-commerce store in South Africa

Starting an e-commerce store in South Africa can be a tricky minefield. Luckily, Insaka E-Commerce Academy CEO Warrick Kernes let us in on his six top steps to starting an online business...

By Maroefah Smith 3 days ago

#ECO19: Is your mobile commerce strategy excluding the mass market?
#ECO19: Is your mobile commerce strategy excluding the mass market?

When you design for mobile, consider who you're building for. For the small percentage with beautiful, high-end phones, or for 61% of the market?

By Lauren Hartzenberg 3 days ago

Building customer relationships in an age of disloyalty

Is loyalty from customers still an expectation? Probably not... Wynand Smit from Inovo reckons it's more about building relationships, and that takes special insights to get right. That's something businesses have in common across the continent...

By Wynand Smit 5 hours ago

#ECO19: Unpack why your brand story matters before you start telling it

In a talk titled 'Why your story matters', in the 'driving demand' track of the fifth eCommerce Africa conference, attendees heard from Mike Joubert, founder of the Billybo Group. Dubbed a godfather in SA brands and marketing, he walked us through the virtue of storytelling and why it matters, while shedding light through examples from some of the greatest commercial stories ever told...

By Leigh Andrews 20 Mar 2019

#SeamlessSA: Stay woke and grow your business

You don't have to shy away from using your social awareness or 'wokeness' to grow your business. In fact, it might do better if you do...

By Maroefah Smith 20 Mar 2019

#SeamlessSA: A holistic approach to delivering great retail customer experience

Opening her presentation at Seamless Southern Africa, Edcon's Lauren King shared her understanding of customer experience...

By Lauren Hartzenberg 20 Mar 2019

#ECO19: Why brands need to create emotional experiences for Generation CX

The eCommerce Africa conference kicked off at CTICC on 19 March with a keynote session by Chantel Botha, founder of BrandLove, titled: 'More than a feeling, on why CX is the #1 competitive differentiator'. Here's what you missed...

By Leigh Andrews 19 Mar 2019

2019 Research Conference to unpack retail trends, tech and the 'Afripolitan' consumer

The 9th Annual South African Council of Shopping Centres Research Conference, a mainstay event on SA's shopping centre and retail industry calendar, is set to take place at the Maslow Hotel in Johannesburg on 3 April...

19 Mar 2019

#SeamlessSA: Ink Eze's 5 actionable tips to grow an online community

Nigerian entrepreneur Ink Eze knows how to grow an online community: her wedding community Bella Naija Weddings has over three million followers on Instagram...

By Maroefah Smith 19 Mar 2019

#SeamlessSA: Physical retail needs to step up

Traditional brick and mortar retailers still have a future despite the boom in online retail, but they have to be open to change...

By Lauren Hartzenberg 18 Mar 2019

Is your organisation customer centric?

By the year 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric?...

14 Mar 2019

Effective loyalty programmes have these 5 things in common

Customer loyalty retention is becoming increasingly important to the success of independent retailers in South Africa...

14 Mar 2019

#SeamlessSA: 6 questions to ask if you want more from your store

Product of the Year South Africa's CEO Preetesh Sewraj shares think points on using design and insights to get more out of your physical stores...

By Lauren Hartzenberg 14 Mar 2019

Show more

Latest jobs

Customer Services Representative
Cape TownHouseME
Head of Customer Growth
Cape TownFrank.net
Customer Service Advisor
JohannesburgMassive Recruitment
Call Centre Complaints Clerk
Port ElizabethMassive Recruitment
Call Centre Operator
Tshwane (Pretoria)Massive Recruitment
Customer Care Agent
TshwaneMassive Recruitment
CRM Specialist
Cape TownShimansky
Administration/Customer Relationship Executive
Cape TownBikes 'n Wines
Customer Service/Enquiries Clerk
JohannesburgMassive Recruitment
Client Care Assistant
Midrand
Call Centre Sales Consultant
JohannesburgIMIZAMO MEDIA
More jobs >