US lags behind third-world in live chat customer satisfaction

A recent comparative study on customer satisfaction around the world found that the United States of America fell behind third-world countries when it came to live chat. The study was conducted independently by leading gatekeepers of customer service insights throughout 2017 and 2018. The...

25 Oct 2018

Mastercard discusses digital transformation impact on brand strategy

Mastercard recently hosted its first Chief Marketing Officer (CMO) forum with a panel discussion titled 'I Don't Want Your Ads; Marketing in an Ad-Blocking World'. The forum was hosted by Mastercard's CMO Raja Rajamannar and was focused on the evolving role of marketing in connecting brands to a...

4 May 2018

BATSA joins in on Mandela Day initiative's

British American Tobacco South Africa has partnered with Nelson Mandela Museum and Thula Thula Hout Bay this past Mandela Day. The partnerships created two separate initiatives on the day and it was held in the Western and Eastern Capes. The tobacco company's partnership with Thula Thula...

20 Jul 2017

Wimpy rewards kind-hearted waiter

Following a story on Lead South Africa's Facebook page by Tertius Gous on the kindness of Vincent Mota (26), a waiter at Wimpy Canal Walk, Marius Koen, manager of Wimpy Canal Walk, has rewarded Mota with a shopping voucher. Gous explained that a disabled man was in an electric wheelchair and had...

27 Nov 2014

New baby club from Clicks
New baby club from Clicks

Clicks has announced the launch of its babyclub, to help guide customers through pregnancy and parenthood. As a member, customers can enjoy savings on the extensive range of baby products, automatic entry into baby competitions and receive advance notice of baby events and special offers across the...

4 Apr 2011

LG Electronics new call centre hours

LG Electronics S.A (Pty) Ltd has extended its call centre hours with the aim of delivering better customer service. The call centre is now open from Monday to Friday from 8am to 5pm and Saturday from 8am to 2pm. The call centre number is toll free 0800 LG LG LG or (0800 54 54 54).

25 Nov 2010

Reward your pizza craving
Reward your pizza craving

click to enlargeCol'Cacchio pizzeria is launching its new loyalty programme to reward regular customers for their patronage while encouraging new customers to sign up. The store-specific loyalty card has been introduced at all 17 branches across the country. Ask in-store for the free card and...

29 Oct 2009

Offer designer jewellery as incentive
Offer designer jewellery as incentive

Companies struggling to find incentive rewards for top performers or clients can now add manufacturing jeweller vouchers to the list. Maxi's, a jewellery manufacturer in Cape Town, offers a consultation and design session as part of the voucher to allow the recipient to choose his or her reward...

16 Sep 2009

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