CRM, CX, UX News South Africa

Subscribe & Follow

Advertise your job vacancies

Jobs

All-rounder Admin and Customer Service/Support Durban
Customer Relations Manager – Corporate Accounts Pretoria
Senior Digital Designer Johannesburg, Cape Town
B2C CRM and Lifecycle Marketing Expert Cape Town
Business Development Representative Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

RAPT BizTrendsTV: Li Ndube on Afro-optimism - African growth vs Western degrowth

See: Argus Fertilizer Africa Conference addresses trade disruptions and climate challenges

See: Argus Fertilizer Africa Conference addresses trade disruptions and climate challenges

#BizTrends 2025: Google's Alex Okosi – Africa, an opportunity more than a challenge

New Amazon hub in W.Cape bridges digital gap for local entrepreneurs

New Amazon hub in W.Cape bridges digital gap for local entrepreneurs

Accelerating action against gender bias in AI

Accelerating action against gender bias in AIHenda Scott, Helm

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scoresLiezel Jonkheid

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

By Liezel Jonkheid 1 day

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

1 day

More news

The importance of agile rewards programmes during times of economic uncertainty

The importance of agile rewards programmes during times of economic uncertainty

Kgomotso Zaake 4 Nov 2024

From survivor’s guilt to strength: A journey through cancer and mental health

From survivor’s guilt to strength: A journey through cancer and mental health

Ignition Group 29 Oct 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Rogerwilco achieves B Corp certification

Rogerwilco achieves B Corp certification

Rogerwilco 21 Oct 2024

Using data to revolutionise customer experiences

Using data to revolutionise customer experiences

21 Oct 2024

How WhatsApp automation can enhance customer service

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Ogilvy celebrates two industry greats at the Loeries

Ogilvy celebrates two industry greats at the Loeries

Ogilvy South Africa 14 Oct 2024

Roanna Williams, chief creative officer and co-founder of Boundless with Ben Wagner

Birdwatching at The Loeries Episode 3: The Energy Episode

12 Oct 2024

Source: © Gallo Images Joe Public is the Loeries Awards Agency of the Year

#Loeries All the winners, Agency of the Year is Joe Public

11 Oct 2024

Source: © Gallo Images Lanre Adisa, Founder/Chief Creative Officer of Noah’s Ark communications based in Lagos, Nigeria.

#Loeries: How Noah’s Ark turned Airtel into Nigeria’s most loved brand

Danette Breitenbach 11 Oct 2024

Neo Segola, chief creative officer, Le Pub / Publicis Groupe and Ben Wagner

Birdwatching at The Loeries Episode 2: The Emotion Episode

11 Oct 2024

Source: © Gallo Images The Creative Circle hosted a panel discussion on the state of SA's advertising industry

#Loeries: The state of advertising in SA - Ambition. Deliberate. "Let's go, let's do it"

Danette Breitenbach 11 Oct 2024

How to simplify customer interactions for happier, more loyal customers

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Offlimit Communications excels at the New Generation Social & Digital Media Awards

Offlimit Communications excels at the New Generation Social & Digital Media Awards

OLC Through The Line Communications 11 Oct 2024

Source: © Gallo Images (Left) Preetesh Sewraj, CEO The Loeries, (centre) Bridget Harpur, head of marketing: Volkswagen South Africa was named Marketer of the Year, and (right)
Kabelo Moshapalo, incoming Loeries Chairperson and CCO Ogilvy Johannesburg

#Loeries: All the winners, VW's Bridget Harpur named marketer of the year

10 Oct 2024

Source: © Gallo Images SABC presenters were on one of the masterclass panels.

#Loeries2024: How TikTok and SABC use co-creation to enhance brand loyalty and community

Karabo Ledwaba 10 Oct 2024

Maximising Your ERP and CRM investments: Not all managed services are made the same

Maximising Your ERP and CRM investments: Not all managed services are made the same

Altron Digital Business 10 Oct 2024

The crucial role of last-mile delivery in customer satisfaction

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

Silverbullet marks 1 year of enhancing brand experiences

Silverbullet 9 Oct 2024

How innovative payment solutions are shaping South Africa’s retail sector

How innovative payment solutions are shaping South Africa’s retail sector

Shaun Holley & Rory Bosman 30 Sep 2024

Legacy Lifestyle wins South African Loyalty Awards 'Best Programme of the Year' in Travel and Hospitality

Legacy Lifestyle wins South African Loyalty Awards 'Best Programme of the Year' in Travel and Hospitality

1Africa Consulting 23 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Rogerwilco 9 Sep 2024

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Rogerwilco 3 Sep 2024

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Ask Afrika 29 Aug 2024

Source: © 123rf While AI, customer behavioural data, and the Internet of Things (IoT) can personalise customer interactions, they also pose significant security risks

Safeguard and grow brand trust through a strong CMO-CISO partnership

26 Aug 2024

More CRM, CX, UX news

Let's do Biz