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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    Pixabay
    Digital transformation driven by customer experience

      28 Oct 2016

    123RF
    Despite digital convenience, customers want personal contact

    28 Oct 2016

    Adobe London Symposium: Putting customer experience first
    Adobe London Symposium: Putting customer experience first

      26 Oct 2016

    How to improve your B2B customer experience
    How to improve your B2B customer experience

      26 Oct 2016

    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase
    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase

    Ipsos  25 Oct 2016

    Themba Nobanda
    Themba Nobanda appointed as Client Service Director for Dentsu Aegis Network Sub-Saharan Africa

    Dentsu  25 Oct 2016

    These customers ain't loyal... Or are they?
    These customers ain't loyal... Or are they?

      12 Oct 2016

    123RF
    Improvements to contact centre environment should be incremental

      6 Oct 2016

    123RF
    Consumer choice should extend to purchasing decision making

      6 Oct 2016

    ROI on customer experience as simple as replacing these 'apps'
    ROI on customer experience as simple as replacing these 'apps'

      5 Oct 2016

    The customer experience ripple effect
    The customer experience ripple effect

      5 Oct 2016

    Celebrating Global CX Day - a tribute to brand warriors!
    Celebrating Global CX Day - a tribute to brand warriors!

      4 Oct 2016

    Customer experience is essential for your business
    Customer experience is essential for your business

    3 Oct 2016

    The opportunities of "Siri" to brands
    The opportunities of "Siri" to brands

      20 Sep 2016

    Spree develops app-first mobile shopping experience
    Spree develops app-first mobile shopping experience

    15 Sep 2016

    When rules must be broken
    When rules must be broken

      6 Sep 2016

    123RF
    Your company doesn't need good content, it needs 10X content

      31 Aug 2016

    Digitisation is not about building an app, it's about the customer's journey
    Digitisation is not about building an app, it's about the customer's journey

      24 Aug 2016

    Ian Fuhr
    Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

      23 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
    #CEMAfrica: The value of CX in emerging markets

      17 Aug 2016

    If only it were this easy to create loyal customers! © Anyka –
    #CEMAfrica: Creating customers

      17 Aug 2016

    Cutting innovation costs by outsourcing innovation to the customer
    Cutting innovation costs by outsourcing innovation to the customer

      17 Aug 2016

    Customer experience management means nothing without measurement
    Customer experience management means nothing without measurement

      17 Aug 2016

    Five technologies that will change customer service by 2021
    Five technologies that will change customer service by 2021

    16 Aug 2016

    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit
    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

    29 Jul 2016

    Organisations increasing levels of professionalism of contact centres
    Organisations increasing levels of professionalism of contact centres

    28 Jul 2016

    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report
    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

    27 Jul 2016

    Experts give insight in new report on the cultural connection to brand attraction
    Experts give insight in new report on the cultural connection to brand attraction

    26 Jul 2016

    Goodbye to competitive advantage, say hello to customer advantage
    Goodbye to competitive advantage, say hello to customer advantage

      22 Jul 2016

    Customer experience with a 25-year guarantee?
    Customer experience with a 25-year guarantee?

      21 Jul 2016

    More CRM, CX, UX news

    More news

    Pixabay
    Digital transformation driven by customer experience

     28 Oct 2016

    123RF
    Despite digital convenience, customers want personal contact

    28 Oct 2016

    Adobe London Symposium: Putting customer experience first
    Adobe London Symposium: Putting customer experience first

     26 Oct 2016

    How to improve your B2B customer experience
    How to improve your B2B customer experience

     26 Oct 2016

    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase
    Ipsos launches LIFE Path to understand consumer dynamics along the path to purchase

     25 Oct 2016

    Themba Nobanda
    Themba Nobanda appointed as Client Service Director for Dentsu Aegis Network Sub-Saharan Africa

     25 Oct 2016

    These customers ain't loyal... Or are they?
    These customers ain't loyal... Or are they?

     12 Oct 2016

    123RF
    Improvements to contact centre environment should be incremental

     6 Oct 2016

    123RF
    Consumer choice should extend to purchasing decision making

     6 Oct 2016

    ROI on customer experience as simple as replacing these 'apps'
    ROI on customer experience as simple as replacing these 'apps'

     5 Oct 2016

    The customer experience ripple effect
    The customer experience ripple effect

     5 Oct 2016

    Celebrating Global CX Day - a tribute to brand warriors!
    Celebrating Global CX Day - a tribute to brand warriors!

     4 Oct 2016

    Customer experience is essential for your business
    Customer experience is essential for your business

    3 Oct 2016

    The opportunities of "Siri" to brands
    The opportunities of "Siri" to brands

     20 Sep 2016

    Spree develops app-first mobile shopping experience
    Spree develops app-first mobile shopping experience

    15 Sep 2016

    When rules must be broken
    When rules must be broken

     6 Sep 2016

    123RF
    Your company doesn't need good content, it needs 10X content

     31 Aug 2016

    Digitisation is not about building an app, it's about the customer's journey
    Digitisation is not about building an app, it's about the customer's journey

     24 Aug 2016

    Ian Fuhr
    Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

     23 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
    #CEMAfrica: The value of CX in emerging markets

     17 Aug 2016

    If only it were this easy to create loyal customers! © Anyka –
    #CEMAfrica: Creating customers

     17 Aug 2016

    Cutting innovation costs by outsourcing innovation to the customer
    Cutting innovation costs by outsourcing innovation to the customer

     17 Aug 2016

    Customer experience management means nothing without measurement
    Customer experience management means nothing without measurement

     17 Aug 2016

    Five technologies that will change customer service by 2021
    Five technologies that will change customer service by 2021

    16 Aug 2016

    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit
    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

    29 Jul 2016

    Organisations increasing levels of professionalism of contact centres
    Organisations increasing levels of professionalism of contact centres

    28 Jul 2016

    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report
    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

    27 Jul 2016

    Experts give insight in new report on the cultural connection to brand attraction
    Experts give insight in new report on the cultural connection to brand attraction

    26 Jul 2016

    Goodbye to competitive advantage, say hello to customer advantage
    Goodbye to competitive advantage, say hello to customer advantage

     22 Jul 2016

    Customer experience with a 25-year guarantee?
    Customer experience with a 25-year guarantee?

     21 Jul 2016

    Volatile markets should not impact CX investments
    Volatile markets should not impact CX investments

     18 Jul 2016

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Persuasion marketing - the good and the almost convincing
    Persuasion marketing - the good and the almost convincing

     13 Jul 2016

    Perfecting the human element of service delivery
    Perfecting the human element of service delivery

     12 Jul 2016

    Key trends in data mining
    Key trends in data mining

    12 Jul 2016

    The rapid evolution of customer experience management
    The rapid evolution of customer experience management

    11 Jul 2016

    Adrian Zanetti
    Ensuring customer retention through the trust journey

    11 Jul 2016

    Those 'idiots' are your brand ambassadors!
    Those 'idiots' are your brand ambassadors!

     6 Jul 2016

    123RF
    Are consumers actually human?

     5 Jul 2016

    Customer service defines customer experience
    Customer service defines customer experience

     5 Jul 2016

    More CRM, CX, UX news

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