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PoPI Act could kill more than just spam
I’m the first to admit that I hate spam when it’s uninvited and comes from a company you have never dealt with before, much less have given your info to. Mild irritation quickly turns into rage when you realise that your private information is being sold as ‘leads’ without you knowing. These are some of the concerns that are meant to be addressed by PoPI Act, which will come into effect sometime during 2018.
Balanced approach needed
PoPI Act will make it mandatory to ask for consent before electronic direct marketing is sent to a person for the first time. It will also make it virtually impossible to sell a person’s private information to a third party without their permission. This all sounds like a bloody good idea, I hear you say. Well yes, in principle. But only if a balanced approach is taken.
Even as an avid supporter of privacy rights and control over personal information, I’m concerned that the draft regulations which outline the way direct marketing consent must be obtained is overkill. The kind of overkill that could hurt SA’s digital economy significantly. As much as we hate spam, we must also acknowledge that not all direct marketing is Freddy Krueger level evil.
The evolution of digital marketing and advanced analytics enables marketers to better target their communications. This means they can give consumers information about product and services that can help them make informed decisions, all conveniently delivered to their inbox and devices.
Here is a simple example. A woman has returned to work after maternity leave. She would probably really appreciate a heads-up from a retailer that their nappies are on special this week only. When you juggle work, life and two kids, there is hardly any time left to scan traditional media for deals and specials, never mind pop into a shop to compare prices. If it wasn’t for the email she saw in her inbox this morning, she would have missed out on the deal. A few small breaks like this per month could make a huge difference when she tries to balance her budget in the current economic climate.
I’m not saying consumers should not have a choice in whether to receive direct marketing. I just want the choice to be an informed one and I want consumers to be able to accurately make it. Which brings me to my next concern: the format of the consent.
The format of the consent
Section 69 of PoPI Act says that if you want to send electronic direct marketing to a person to whom you have never sent it before, you have to contact them first to ask for consent. The Regulator was given the power to prescribe what this consent should look like. This is what they came up with:
And it goes on…
And on… (wait, is that an actual signature?)
Where to start? Well, it is two pages long and it is not in plain language. This means that the majority of South Africans will not be able to understand it. This will make it extremely difficult for them to give their informed consent. Which is kind of the point of PoPI Act – to give control back to people.
Not in keeping with international best practices
It is not technology neutral, while the lion’s share of direct marketing is done via digital channels, the form requires a physical signature even though there is no legal requirement for it. Biometric information like signatures are very sensitive and should never be collected if it is not absolutely required.
When you apply big picture thinking to all of the above, you soon spot a more serious issue. The PoPI Act regulations, as they stand, are not in keeping with international best practices. The proposed approach will certainly negatively affect South African business’ capabilities to compete in the global marketplace. Foreign business will be able to market more efficiently, giving them the leading edge, at the expense of local businesses and our economy.
In my opinion, the PoPI Act regulations are coming dangerously close to over-regulating South African businesses. Potentially, this could not only be detrimental to our economy, but also to the very consumers they are trying to protect. I’ll be unpacking the above and several other PoPI Act issues in more detail during my talk at the IAB Digital Summit 2018.