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CEM Africa Summit opens this week in Cape Town

The Customer Experience Management (CEM) Africa Summit opens this week at the Westin Hotel in Cape Town from 22 to 23 July 2015. Its industry-focused agenda covers business challenges including the upgrading of current CX systems to cope with greater volumes of customers and various digital channels connecting businesses with their customers.
There are a series of workshop sessions, led by leading solution providers and customer experience experts, which will provide valuable insight into how tested solutions and technologies can assist in successfully growing business.

Highlights include a workshop on successfully delivering an outstanding customer experience; connecting different departments and channels; the impact of social and mobile communications on customer service expectations and what the future of customer experience will look like; and leveraging customer engagement to drive revenue growth and secure a competitive edge in the market.


    • Alon Lits, General Manager, Uber, Johannesburg & Durban
    • Amanda Cromhout, Founder & CEO, Truth
    • Angela Mumbi Odame Head: Client Experience, Nedbank
    • Cecilia Jofré, Executive: Business Development & Account Management, Intuate Group
    • Chantal Botha, Head of Brand & Customer, Experience Strategy of BrandLove
    • Chris Woodward, Chief Executive Officer, Anana LTD
    • Claudia Ramsden, Group Manager: Customer Care, Airports Company, South Africa (ACSA)
    • Dr Pieter Steyn, VP: Customer Research, Barclays Africa
    • Elouise Kelly, Head of Marketing, SABC
    • Fusi Mbokane, Customer Experience Manager, Comair
    • Gareth Pritchard, CEO, BPeSA Western Cape
    • Graham Mansfield, Senior Director, Customer Experience, Oracle, Middle East & Africa
    • Helen Kotze, General Manager: Channels, Tsogo Sun
    • Huzair Essop, ICT Solutions Architect, MiWay Financial Services
    • Ian Mahoney, Executive Head of Delivery Services, Marks & Spencer
    • Jean Ochse, Executive Head of Customer, Experience, Standard Bank
    • Justine Cullinan, Station Manager, 5FM
    • Katlego Maphai, Managing Director, Yoco
    • Leanne Morais, GM of Brand Experience, Nandos
    • Leo Ziervogel, Customer Service Centre, Operations Manager, Shell South Africa
    • Leon Mangan, RVP of Channel and Partners, Salesforce EMEA.
    • Leré Smith, Head: Client Experience, Momentum
    • Lisa Reid, Managing Director, Truth
    • Luke Harwood, GM Quality Assurance & Special Products, Medscheme
    • Mark Chamberlain, CIO, Numero
    • Mauritz Gilfillan, Chief Operating Officer, 25am
    • Paul Beyer, Global Vice President Interaction, Analytics, Genesys
    • Peter Flanagan, Regional Manager, Southern & East Africa, Genesys
    • Prelini Udayan-Chiechi, VP Marketing EMEA, Bazaarvoice
    • Sam Sabbagh, Head of Customer Service, Yuppiechef
    • Silke McCarthy, Head of Customer Service Quality and Programs Manager for SSA, DHL Express
    • Simon Cranswick, Managing Director, Anana Africa
    • Tebogo Molapisane, CEO, BPeSA
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