Systems and Salesforce Manager

Location:	Cape Town
Remote work:	Only remote work
Job level:	Mid/Senior
Company:	GVI

Reports to: Director of systems and support
Working location: Option to work remotely or from our office in Tokai, Cape Town, or hybrid.
Start date: July 2024 (ideal) 

About GVI
GVI Planet  | GVI People

At GVI, we're driven by the desire to make a positive impact on our planet and its people. Our dedicated teams are actively working to address global challenges and together, we leverage a diverse set of specialised skills to pursue a shared vision: fostering a brighter and more sustainable future for all.

We offer award-winning conservation and community development programs in 13 countries, all aligned to the United Nations Sustainable Development Goals, and led by our teams and experts from the communities we operate in.

Working at GVI is fast-paced and fun. We value passion, authenticity and innovation, and we treat each other with respect. But we can do better than words to show you who we are! To see what it's really like to work for GVI: 
Watch Here 
Read Here

About the role

GVI is looking for an experienced systems and Salesforce manager to ensure the efficient and secure operation of GVI's systems, with a primary focus on maximising the value and functionality of Salesforce. Key components of this role will also include maintaining and optimising other software systems, ensuring integration across platforms, and recommending new solutions to meet GVI's needs.

Role and responsibilities:

• Maintain and optimise Salesforce and other systems
• Tailor Salesforce to meet the specific needs of GVI, ensuring it aligns with business processes and objectives.
• User support and training: provide ongoing support and training to users to enhance proficiency, ensuring users can effectively leverage the platform.
• Data management: ensure data integrity, accuracy, and cleanliness within Salesforce. Implement best practices for data entry, data migration, and data integration from other systems.
• Regularly monitor and analyse system performance and usage metrics, identifying areas for improvement and implementing necessary enhancements.
• Troubleshooting and support
• Security management
• Compliance: ensure usage of all systems complies with relevant regulations and internal policies, such as GDPR and Popia.
• Innovative problem-solving
• Collaboration and communication
• Stakeholder engagement: work closely with business stakeholders to understand needs and ensure technology solutions align with business goals.
• Collaborate with other teams to ensure cohesive system operations and integration, as well as to support broader organisational objectives.
• Strategic planning and innovation

About you

If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Personal attributes:

• Attention to detail and analytical thinking: high level of attention to detail, good at identifying and solving problems.
• Proactivity and creativity: takes initiative, open to new ideas, and thinks outside the box.
• Communication and user focus: clearly explains technical info, supports users, and enhances their experience.
• Teamwork and adaptability: collaborates well with different teams, flexible with work environments, and quick to learn new features.

Professional skills and experience:

• Three years' + Salesforce administration experience
• Five years' + experience within the IT industry
• One year + management experience
• Salesforce Administrator certification is advantageous but not necessary. 

Benefits

We’re not interested in empty perks like having a coffee culture. We do have coffee – if you join our central team in Cape Town, you could find yourself roped into coffee and snack challenges if you visit the office, but you could just as easily be taking your morning coffee at Roots cafe, high in the mountains of northern Thailand if you work on a base. Here’s what our global team enjoys:

• Half days on the first Friday of each quarter
• Collaborative, flexible culture
• Transparency – hear directly from the CEO consistently
• We laugh a lot, genuinely care about and support each other, and do the occasional dress-up

To apply 

Please send your CV along with a cover letter stating why you feel you would be best suited to this position at GVI.

Please note: We will do our utmost to respond to all applicants, however, given the large volume of applications we receive, this isn't always possible. If you do not hear back from us within three-four weeks, please take it that on this occasion your application was unsuccessful.

Posted on 04 Jul 08:35, Closing date 1 Sep