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Kenya's grocery retail sector is a beacon of innovation and growth
Kenya's grocery retail sector is a beacon of innovation and growth 
Source: Supplied. Sherilyn Kamga, senior strategic finance analyst at Talend.
#YouthMonth: Navigating the intersection of finance and tech in FinOps

By Katja Hamilton 23 Jun 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce
Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

Creating better customer experience in Africa
Creating better customer experience in Africa

  11 Jun 2018

GDPR: ground zero for a more trusted, secure internet
GDPR: ground zero for a more trusted, secure internet

  28 May 2018

New data protection guidelines for Africa launched
New data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws
How African businesses can comply with new EU data laws

  9 May 2018

Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

  18 Apr 2018

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

  16 Apr 2018

Nicholas Haralambous
#ECMA18: It's not an apocalypse, it's a retail revolution

  26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI
#ECMA2018: Adopt a humanistic approach to AI

  16 Mar 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

  16 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design
#SeamlessAfrica: An Afrocentric approach to store design

  9 Mar 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development
Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail
#BizTrends2018: The new rules of retail

  29 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer
#BizTrends2018: Top mobile trends for the 2018 consumer

  8 Jan 2018

Transformation in Africa's digital retail landscape
Transformation in Africa's digital retail landscape

  22 Dec 2017

#Trending: The rise of consumer resilience
#Trending: The rise of consumer resilience

  7 Nov 2017

Allan Swart ©
#Pamro2017: Data is becoming the oil of consumer marketing

  29 Aug 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

  21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

  18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

  17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

  17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

  16 Aug 2017

Data safari: Mapping emerging Africa's analytics
Data safari: Mapping emerging Africa's analytics

28 Dec 2015

New research: How employee emotions' impact on customer experience
New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer
Traffic, religion and electricity... A glimpse into the Nigerian consumer

  3 Mar 2015

Coping under fire
Coping under fire

  3 Mar 2015

Engaging with connected consumers - Part 2
Engaging with connected consumers - Part 2

  12 Feb 2015

Engaging with connected consumers - Part 1
Engaging with connected consumers - Part 1

  11 Feb 2015

The responsive brand: how to handle social media
The responsive brand: how to handle social media

  3 Nov 2014

Paul Anderson
Analysing the CRM needs of a midsize business

  2 Apr 2013

More CRM news

More news

Creating better customer experience in Africa
Creating better customer experience in Africa

  11 Jun 2018

GDPR: ground zero for a more trusted, secure internet
GDPR: ground zero for a more trusted, secure internet

  28 May 2018

New data protection guidelines for Africa launched
New data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws
How African businesses can comply with new EU data laws

  9 May 2018

Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

  18 Apr 2018

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

  16 Apr 2018

Nicholas Haralambous
#ECMA18: It's not an apocalypse, it's a retail revolution

  26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI
#ECMA2018: Adopt a humanistic approach to AI

  16 Mar 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

  16 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design
#SeamlessAfrica: An Afrocentric approach to store design

  9 Mar 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development
Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail
#BizTrends2018: The new rules of retail

  29 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer
#BizTrends2018: Top mobile trends for the 2018 consumer

  8 Jan 2018

Transformation in Africa's digital retail landscape
Transformation in Africa's digital retail landscape

  22 Dec 2017

#Trending: The rise of consumer resilience
#Trending: The rise of consumer resilience

  7 Nov 2017

Allan Swart ©
#Pamro2017: Data is becoming the oil of consumer marketing

  29 Aug 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

  21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

  18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

  17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

  17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

  16 Aug 2017

Data safari: Mapping emerging Africa's analytics
Data safari: Mapping emerging Africa's analytics

28 Dec 2015

New research: How employee emotions' impact on customer experience
New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer
Traffic, religion and electricity... A glimpse into the Nigerian consumer

  3 Mar 2015

Coping under fire
Coping under fire

  3 Mar 2015

Engaging with connected consumers - Part 2
Engaging with connected consumers - Part 2

  12 Feb 2015

Engaging with connected consumers - Part 1
Engaging with connected consumers - Part 1

  11 Feb 2015

The responsive brand: how to handle social media
The responsive brand: how to handle social media

  3 Nov 2014

Paul Anderson
Analysing the CRM needs of a midsize business

  2 Apr 2013

[2013 trends] Out-of-the-box branding
[2013 trends] Out-of-the-box branding

  31 Jan 2013

[2013 trends] SA's youth trend-o-meter
[2013 trends] SA's youth trend-o-meter

  31 Jan 2013

How to contribute to Bizcommunity, from op-ed pieces to news
How to contribute to Bizcommunity, from op-ed pieces to news

  3 Oct 2011

Bizcommunity launches new dedicated sectors, newsletters
Bizcommunity launches new dedicated sectors, newsletters

  20 Sep 2011

[2011 trends] It's a Wild. Wired. Wellthy. World!
[2011 trends] It's a Wild. Wired. Wellthy. World!

  18 Jan 2011

[2011 trends] A year of hard work for brands
[2011 trends] A year of hard work for brands

  17 Jan 2011

Training essential in IT sales environment
Training essential in IT sales environment

  29 Dec 2010

Leaders grapple with tone from the top - PwC
Leaders grapple with tone from the top - PwC

12 Jul 2010

Investment in speech analytics in call centres set to double

  23 Jun 2010

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