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CRM, CX, UX News in Africa

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    Digital advertising group Aleph launches payment unit
    Mark Mwongela, sales development director for PayPal, Africa.
    PayPal's 4 tips to enhance buyer experience on payment platforms

    10 Aug 2023

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Customer experience: The marriage of marketing and technology
    Customer experience: The marriage of marketing and technology

      10 Dec 2018

    Unbox the festive season
    Unbox the festive season

    Bizcommunity.com  7 Dec 2018

    All the 2018 AfricaCom Awards winners
    All the 2018 AfricaCom Awards winners

    15 Nov 2018

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

      14 Nov 2018

    Customer expectations outpace brand experiences
    Customer expectations outpace brand experiences

      12 Nov 2018

    Social media mining: Critical to CX management in the digital age
    Social media mining: Critical to CX management in the digital age

      8 Nov 2018

    AfricaCom Awards 2018 finalists
    AfricaCom Awards 2018 finalists

    1 Nov 2018

    Louise Robinson, MD of CG Consulting.
    Increase sales and productivity with data cleaning

      29 Oct 2018

    How to keep a customer in the tech space
    How to keep a customer in the tech space

      26 Oct 2018

    Corporate content should be part of your DNA
    Corporate content should be part of your DNA

    Bizcommunity.com  24 Oct 2018

    Customer experience focus for East Africa
    Customer experience focus for East Africa

    24 Oct 2018

    5 technologies improving retail customer engagement
    5 technologies improving retail customer engagement

      24 Oct 2018

    Bizcommunity Recruitment in Africa Focus
    Bizcommunity Recruitment in Africa Focus

    Bizcommunity.com  23 Oct 2018

    Individualisation: The powerful trend shaping retail customer experience
    Individualisation: The powerful trend shaping retail customer experience

      18 Oct 2018

    Campaigns no longer cut it: Why we should stop creating things with a finite shelf life
    Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

      15 Oct 2018

    AI Summit launches at AfricaCom 2018
    AI Summit launches at AfricaCom 2018

    10 Oct 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

      9 Oct 2018

    E-commerce needs ERP
    E-commerce needs ERP

      9 Oct 2018

    Survey reveals most consumers have underwhelming digital experiences
    Survey reveals most consumers have underwhelming digital experiences

    8 Oct 2018

    How to stay afloat when fake online reviews could sink your business
    How to stay afloat when fake online reviews could sink your business

      27 Sep 2018

    Gartner reveals customer experience myths
    Gartner reveals customer experience myths

    19 Sep 2018

    Progressive companies should turn CX into a competitive advantage
    Progressive companies should turn CX into a competitive advantage

      17 Sep 2018

    Don't talk to me, talk to my chatbot
    Don't talk to me, talk to my chatbot

      17 Sep 2018

    AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.
    Celebrating Africa's digital heroes in 2018

    14 Sep 2018

    Give your brand the space to grow on Bizcommunity
    Give your brand the space to grow on Bizcommunity

    Bizcommunity.com  14 Sep 2018

    SA's growing appetite for convenience an opportunity for retailers, manufacturers
    SA's growing appetite for convenience an opportunity for retailers, manufacturers

    12 Sep 2018

    The new battleground of customer experience
    The new battleground of customer experience

      7 Sep 2018

    Nigerian WhatsApp chatbot launched for UBA bank
    Nigerian WhatsApp chatbot launched for UBA bank

    7 Sep 2018

    Recognising, rewarding and retaining your 'high value' customers
    Recognising, rewarding and retaining your 'high value' customers

    7 Sep 2018

    data/ © dolgachov via
    African research dominated by mobile, social media

      6 Sep 2018

    More CRM, CX, UX news

    More news

    Customer experience: The marriage of marketing and technology
    Customer experience: The marriage of marketing and technology

     10 Dec 2018

    Unbox the festive season
    Unbox the festive season

     7 Dec 2018

    All the 2018 AfricaCom Awards winners
    All the 2018 AfricaCom Awards winners

    15 Nov 2018

    #AfricaCom2018: How to leapfrog when improving customer experience
    #AfricaCom2018: How to leapfrog when improving customer experience

     14 Nov 2018

    Customer expectations outpace brand experiences
    Customer expectations outpace brand experiences

     12 Nov 2018

    Social media mining: Critical to CX management in the digital age
    Social media mining: Critical to CX management in the digital age

     8 Nov 2018

    AfricaCom Awards 2018 finalists
    AfricaCom Awards 2018 finalists

    1 Nov 2018

    Louise Robinson, MD of CG Consulting.
    Increase sales and productivity with data cleaning

     29 Oct 2018

    How to keep a customer in the tech space
    How to keep a customer in the tech space

     26 Oct 2018

    Corporate content should be part of your DNA
    Corporate content should be part of your DNA

     24 Oct 2018

    Customer experience focus for East Africa
    Customer experience focus for East Africa

    24 Oct 2018

    5 technologies improving retail customer engagement
    5 technologies improving retail customer engagement

     24 Oct 2018

    Bizcommunity Recruitment in Africa Focus
    Bizcommunity Recruitment in Africa Focus

     23 Oct 2018

    Individualisation: The powerful trend shaping retail customer experience
    Individualisation: The powerful trend shaping retail customer experience

     18 Oct 2018

    Campaigns no longer cut it: Why we should stop creating things with a finite shelf life
    Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

     15 Oct 2018

    AI Summit launches at AfricaCom 2018
    AI Summit launches at AfricaCom 2018

    10 Oct 2018

    Hans Zachar, managing director: technology strategy, Accenture Africa.
    How African enterprises chart growth in the digital age

     9 Oct 2018

    E-commerce needs ERP
    E-commerce needs ERP

     9 Oct 2018

    Survey reveals most consumers have underwhelming digital experiences
    Survey reveals most consumers have underwhelming digital experiences

    8 Oct 2018

    How to stay afloat when fake online reviews could sink your business
    How to stay afloat when fake online reviews could sink your business

     27 Sep 2018

    Gartner reveals customer experience myths
    Gartner reveals customer experience myths

    19 Sep 2018

    Progressive companies should turn CX into a competitive advantage
    Progressive companies should turn CX into a competitive advantage

     17 Sep 2018

    Don't talk to me, talk to my chatbot
    Don't talk to me, talk to my chatbot

     17 Sep 2018

    AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.
    Celebrating Africa's digital heroes in 2018

    14 Sep 2018

    Give your brand the space to grow on Bizcommunity
    Give your brand the space to grow on Bizcommunity

     14 Sep 2018

    SA's growing appetite for convenience an opportunity for retailers, manufacturers
    SA's growing appetite for convenience an opportunity for retailers, manufacturers

    12 Sep 2018

    The new battleground of customer experience
    The new battleground of customer experience

     7 Sep 2018

    Nigerian WhatsApp chatbot launched for UBA bank
    Nigerian WhatsApp chatbot launched for UBA bank

    7 Sep 2018

    Recognising, rewarding and retaining your 'high value' customers
    Recognising, rewarding and retaining your 'high value' customers

    7 Sep 2018

    data/ © dolgachov via
    African research dominated by mobile, social media

     6 Sep 2018

    Customer service remains top of the list
    Customer service remains top of the list

     4 Sep 2018

    5 ways CX is emotional rather than rational
    5 ways CX is emotional rather than rational

     4 Sep 2018

    OnePlace appoints EMEA head of sales
    OnePlace appoints EMEA head of sales

    3 Sep 2018

    Kenyan data collection startup Bamba acquired by UK firm
    Kenyan data collection startup Bamba acquired by UK firm

     30 Aug 2018

    Suffer a data breach and lose up to one third of your customers
    Suffer a data breach and lose up to one third of your customers

    30 Aug 2018

    Are you ready to reach your future customer?
    Are you ready to reach your future customer?

     17 Aug 2018

    The path to sustainable growth is customer acquisition (Part 1)
    The path to sustainable growth is customer acquisition (Part 1)

     14 Aug 2018

    #CEMAfrica2018: Why we need to talk about emotion in the boardroom
    #CEMAfrica2018: Why we need to talk about emotion in the boardroom

     1 Aug 2018

    Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).
    #CEMAfrica2018: Why CX is the only competitive advantage left

     1 Aug 2018

    Maximising ROI without compromising on CX - top tips
    Maximising ROI without compromising on CX - top tips

     31 Jul 2018

    More CRM, CX, UX news

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