Because South Africans are increasingly using the Internet as a convenient channel to access their banking services, as well as research and make purchases, First National Bank teamed up with Visa with a ‘Be Card Wise' drive from 21 to 27 September to draw attention to safe practices when using bank cards online, the potential risks that can be presented by the Internet - and the measures you need to avoid them.
“Online banking has emerged as an enormously popular solution given the convenience, security and ease of use it brings to customers. If used with the right precautions in place, such as an appropriately configured computer with a firewall activated, an antivirus solution and up-to-date software Internet banking is highly secure,” says Celliers.
Fraudsters, of course, are always on the lookout for a quick buck.
“Online fraud takes place in a number of ways; generally it involves the fraudster using technology or trickery to access a customer's details, such as their bank card or Internet banking login details,” Celliers continues.
This can be done by ‘phishing' attacks, where an email purporting to be from a financial institution tricks a customer into sending their details to the criminal and through ‘spoof' websites which imitate the site of the real institution. “A simple phone call can also trick a customer into parting with sensitive information,” adds Celliers.
He says fraudsters often apply the concept of ‘social engineering' to trick unwitting customers; a technique that involves the fraudster gaining the confidence of the customer with plausible and often official-sounding contact by email or telephone.
When shopping online, he says consumers should only access sites that are trusted and recognised as online retailers.
“Never enter your credit card details into suspicious online sites as they can be intercepted by criminals. While your financial institution typically will offer protection, the illegal gains from credit card fraud are often used by criminals to fund other dangerous activities; therefore we all have a duty to make our society crime free and safe,” he adds.
Card issuing companies like Visa are also working to eliminate online fraud through initiatives like Verified by Visa, which requires the use of a PIN in addition to the entry of credit card details for online purchases.
When using online banking, Celliers adds that customers should make use of all the security solutions available, such as FNB's DigiTag device which generates a random code, and its inContact solution, which sends an SMS to the customer at every login.
Celliers says the convenience of online banking and shopping can continue to be enjoyed by customers if they follow a few simple rules. These include:
