Operations Coordinator

Remuneration:	R24000 - R25000 per month negotiable
Benefits:	22 days leave, R600 WiFi reimbursement, R900 therapy stipend, currently trialing a 4 day work week (Fridays off), 1 x menstrual leave day a month.
Location:	South Africa
Remote work:	Only remote work
Education level:	Degree
Job level:	Junior/Mid
Type:	1-year con
Reference:	#OCLOpsCoord
Company:	Open Cities Lab

Are you passionate about working in a dynamic team in the world of data and technology? Do you thrive in a collaborative environment where innovation and excellence are paramount? If so, this could be the opportunity you've been waiting for!

The operations coordinator will play a crucial role in ensuring the smooth execution of operational activities. This role involves coordinating and supporting the development of new tech solutions and their implementation across multiple use-case environments. The operations coordinator will work closely with cross-functional teams, including product development, implementation, and partner support, to ensure that contracts are delivered on time, within scope, and with high quality.

This is a full-time role on a 1-year contract, with the option for renewal based on performance and funding.

Responsibilities:

• Providing administrative and logistics support to the chief operating officer.
• Monitoring and mapping operational processes to highlight bottlenecks and support smooth and efficient delivery.
• Monitoring and ensuring resource capacity to support delivery and planning of project work.
• Maintaining open and transparent relationships with key role players within OCL to gather or provide critical information for decision-making and planning.
• Creating tools and reference documents to support operational effectiveness and accurate record-keeping.
• Fulfilling this role according to OCL’s aspirational culture, leadership brand and work ethos.
• Growing professionally and developing personal competence to fulfil this role in a rapidly scaling and increasingly impactful organisation.

Qualifications:

• Bachelor’s degree in administration or equivalent experience.
• Project management certification is advantageous.

Skills and technical expertise:

• Knowledge of the civic tech environment is advantageous.
• Knowledge of the NPO environment is advantageous.
• Strong organisational and time management skills and the ability to prioritise and manage multiple deliveries concurrently.
• Excellent communication and relationship-building skills.
• The ability to deal calmly with emergencies, to develop plans to solve problems and to make good decisions under pressure.
• Assertiveness in a diverse context.
• Ability to work remotely.
• Knowledge of and experience working with Notion, Slack, Microsoft, Google Suite, Toggl etc. would be an advantage.
• A basic digital vocabulary and the ability to understand and learn about technical concepts.

Experience:

• Operations coordinator experience in a tech environment.
• Project management experience is advantageous.
• Demonstrable ability to meet deadlines and promote excellent results.
• Experience documenting processes and reporting internally.
• Experience implementing systems and processes within an organisation.

Culture and values:

• Personal values aligned with OCL's aspirational culture.
• High ethical standards, integrity, and a strong desire for continuous learning and growth.
• Commitment to ongoing performance improvement and coaching programmes.

Company Description

We believe that through empowering citizens, building trust and accountability in civic space, and building capacity with government, we will enable participation in decision-making, evidence-based urban intervention, and inclusive co-design that will improve the lives of residents in urban spaces.
Our organisation is made up of Researchers, Software Developers, Economists, Data Scientists, Designers and Product Owners who get to constantly expand their knowledge and learn peripheral skills as part of the job. We are all driven by a common purpose as a non-partisan community founded on the belief of equality and inclusion through openness across all aspects of society.

We are growing! And we need help expanding our operations capacity...

Become a vital member of the Open Cities Lab's Team, committed to
revolutionising urban living through technology and co-design. Apply today to leverage your expertise and innovative thinking in driving our mission forward.

All applicants who are drawn to serve the mission of Open Cities Lab will enjoy Equality of Opportunity and fair treatment without regard to:
• Race
• Colour
• Age
• Religion
• Pregnancy
• Sex
• Sexual orientation
• Disability
• Gender identity
• Gender expression
• National origin
• Genetic information
• Marital status
• Prior protected activity

Women, Nonbinary, BIPOC, and People with disabilities are strongly encouraged to apply.

Posted on 19 Jun 12:26, Closing date 25 Jul