Service Advisor

• Automotive knowledge and experience in the same role
• Drivers licence
• Must be able to start asap!

• Customer interaction: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
• Service consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
• Vehicle inspection: Performing visual inspections and consulting with technicians to determine the necessary services and provide accurate estimates to customers.
• Service recommendations: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns. 
• Parts and inventory management: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
• Work order management: Tracking the progress of service jobs and updating customers as needed.
• Quality assurance: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
• Customer satisfaction: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns.
• Administrative tasks: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.