iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve. We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.
Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. As our client, you can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation and continuous improvement are entrenched philosophies. At iContact, compelling customer service experiences are not accidental. They are engineered with the careful use of analytics-driven insights, deployment of the right technology to fit your business needs, and dedicated training that empowers our team to be passionate advocates of your brand.
iContact's strategic locations in Cape Town and Johannesburg (South Africa) and Atlanta (USA), together with our advanced business intelligence tools, data analytics capabilities, skilled leadership and educated skills pool present our customers with an unrivalled BPO value proposition.
Across our group, we are proud of and committed to the important role that we play in youth employment and development, being a significant employer of choice for young, previously disadvantaged South Africans and people living with disabilities through our unwavering commitment to impact sourcing.