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CRM, CX, UX News Central Africa

Last 2 days|Last 7 days|Last 30 days
The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

  16 Apr 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

  16 Mar 2018

Consumer engagement today is shaped by technology
Consumer engagement today is shaped by technology

  15 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Why it's time to reevaluate your customer communication, starting with email

  13 Feb 2018

Brand consistency: Taking marketing to a higher level
Brand consistency: Taking marketing to a higher level

  6 Feb 2018

Image supplied.
Trends 2018: Omnichannel is the new normal

  25 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

23 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
#BizTrends2018: Rewind from attention spam back to attention span

  8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.
#BizTrends2018: The (eventual) rise of the social command centre in South Africa

  8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer
#BizTrends2018: Top mobile trends for the 2018 consumer

  8 Jan 2018

mSurvey launches first CX survey in Kenya
mSurvey launches first CX survey in Kenya

16 Nov 2017

#Trending: The rise of consumer resilience
#Trending: The rise of consumer resilience

  7 Nov 2017

The power of consumer insights (combined with woke strategy and creative)
The power of consumer insights (combined with woke strategy and creative)

  20 Oct 2017

Simelane and Cooper.
#BODCT: Surprise! THIS is today's African consumer

  11 Oct 2017

More CRM, CX, UX news

More news

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

 16 Apr 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

 16 Mar 2018

Consumer engagement today is shaped by technology
Consumer engagement today is shaped by technology

 15 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Why it's time to reevaluate your customer communication, starting with email

 13 Feb 2018

Brand consistency: Taking marketing to a higher level
Brand consistency: Taking marketing to a higher level

 6 Feb 2018

Image supplied.
Trends 2018: Omnichannel is the new normal

 25 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

23 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
#BizTrends2018: Rewind from attention spam back to attention span

 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.
#BizTrends2018: The (eventual) rise of the social command centre in South Africa

 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer
#BizTrends2018: Top mobile trends for the 2018 consumer

 8 Jan 2018

mSurvey launches first CX survey in Kenya
mSurvey launches first CX survey in Kenya

16 Nov 2017

#Trending: The rise of consumer resilience
#Trending: The rise of consumer resilience

 7 Nov 2017

The power of consumer insights (combined with woke strategy and creative)
The power of consumer insights (combined with woke strategy and creative)

 20 Oct 2017

Simelane and Cooper.
#BODCT: Surprise! THIS is today's African consumer

 11 Oct 2017

Mitigate market disruption by maximising customer experience
Mitigate market disruption by maximising customer experience

 11 Sep 2017

rawpixel ©
Why do some brands still shy away from giving consumers experiences?

 8 Sep 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

 21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

 18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

 16 Aug 2017

Analytics is critical, but data is being left out
Analytics is critical, but data is being left out

 27 Jul 2017

Creating great customer service to elevate business
Creating great customer service to elevate business

14 Jul 2016

Heino Gehle
Disruption through the on-demand economy

1 Jul 2016

New research: How employee emotions' impact on customer experience
New research: How employee emotions' impact on customer experience

4 Mar 2015

Coping under fire
Coping under fire

 3 Mar 2015

The responsive brand: how to handle social media
The responsive brand: how to handle social media

 3 Nov 2014

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

Paul Anderson
Analysing the CRM needs of a midsize business

 2 Apr 2013

[2013 trends] Out-of-the-box branding
[2013 trends] Out-of-the-box branding

 31 Jan 2013

How to contribute to Bizcommunity, from op-ed pieces to news
How to contribute to Bizcommunity, from op-ed pieces to news

 3 Oct 2011

Bizcommunity launches new dedicated sectors, newsletters
Bizcommunity launches new dedicated sectors, newsletters

 20 Sep 2011

[2011 trends] Ever-changing ad industry, constantly developing trends
[2011 trends] Ever-changing ad industry, constantly developing trends

 18 Jan 2011

[2011 trends] It's a Wild. Wired. Wellthy. World!
[2011 trends] It's a Wild. Wired. Wellthy. World!

 18 Jan 2011

[2011 trends] A year of hard work for brands
[2011 trends] A year of hard work for brands

 17 Jan 2011

Interbrand releases 100 "Best Global Brands"
Interbrand releases 100 "Best Global Brands"

16 Sep 2010

Investment in speech analytics in call centres set to double

 23 Jun 2010

Malawi bank introduces cash passport

 4 Jun 2008

Press harassment hinders Niger's development, watchdogs warn

16 Jan 2008

Innovation is alive and well and living in loyalty programs

9 Nov 2007


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