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    Are AI and telemarketing competitors or allies? How they work together to boost sales
    Are AI and telemarketing competitors or allies? How they work together to boost sales 
    Kantar’s Mzansi Consumer Barometer. Part 2
    Kantar’s Mzansi Consumer Barometer. Part 2

    11 Jul 2024

    Pictured: Saajid Hoosen. Image supplied.
    #BehindtheSelfie: Saajid Hoosen, marketing manager at Michelin SA

    By Aa-isha Hassiem 5 Jul 2024

    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report
    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

    27 Jul 2016

    Experts give insight in new report on the cultural connection to brand attraction
    Experts give insight in new report on the cultural connection to brand attraction

    26 Jul 2016

    Goodbye to competitive advantage, say hello to customer advantage
    Goodbye to competitive advantage, say hello to customer advantage

      22 Jul 2016

    Customer experience with a 25-year guarantee?
    Customer experience with a 25-year guarantee?

      21 Jul 2016

    Volatile markets should not impact CX investments
    Volatile markets should not impact CX investments

      18 Jul 2016

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Persuasion marketing - the good and the almost convincing
    Persuasion marketing - the good and the almost convincing

      13 Jul 2016

    Perfecting the human element of service delivery
    Perfecting the human element of service delivery

      12 Jul 2016

    Key trends in data mining
    Key trends in data mining

    12 Jul 2016

    The rapid evolution of customer experience management
    The rapid evolution of customer experience management

    11 Jul 2016

    Adrian Zanetti
    Ensuring customer retention through the trust journey

    11 Jul 2016

    Those 'idiots' are your brand ambassadors!
    Those 'idiots' are your brand ambassadors!

      6 Jul 2016

    123RF
    Are consumers actually human?

      5 Jul 2016

    Customer service defines customer experience
    Customer service defines customer experience

      5 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    Report: Creating a valued contextual experience
    Report: Creating a valued contextual experience

    29 Jun 2016

    Why you need to put customer communications on the boardroom's agenda today
    Why you need to put customer communications on the boardroom's agenda today

      20 Jun 2016

    Willy Kruh. Picture:
    Research finds the need for companies to transform into 'omni businesses'

    15 Jun 2016

    Analytics underpins the new customer experience paradigm
    Analytics underpins the new customer experience paradigm

      30 May 2016

    Gareth Mellon
    Customer Experience Best Practice features Frost & Sullivan keynote speaker

    24 May 2016

    Is your contact centre a brand building or grudge centre?
    Is your contact centre a brand building or grudge centre?

    17 May 2016

    Good old-fashioned customer care tips that will set your franchise apart
    Good old-fashioned customer care tips that will set your franchise apart

      10 May 2016

    Humans not replaceable by chatbots
    Humans not replaceable by chatbots

    9 May 2016

    Your customers want personal attention
    Your customers want personal attention

      9 May 2016

    Insights2020: Three dimensions for customer-centric growth
    Insights2020: Three dimensions for customer-centric growth

    Kantar  4 May 2016

    Serve your customers better with smart addresses
    Serve your customers better with smart addresses

    AfriGIS  28 Apr 2016

    How to deal with a brand crisis caused by poor customer service
    How to deal with a brand crisis caused by poor customer service

      21 Apr 2016

    Use a Facebook chatbot to transform customer experience
    Use a Facebook chatbot to transform customer experience

      20 Apr 2016

    I hate speaking to your call centre!
    I hate speaking to your call centre!

    , BrandLove  15 Apr 2016

    Know what makes your customers happy
    Know what makes your customers happy

      12 Apr 2016

    More CRM, CX, UX news

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    Experts give insight in new report on the cultural connection to brand attraction
    Experts give insight in new report on the cultural connection to brand attraction

    26 Jul 2016

    Goodbye to competitive advantage, say hello to customer advantage
    Goodbye to competitive advantage, say hello to customer advantage

     22 Jul 2016

    Customer experience with a 25-year guarantee?
    Customer experience with a 25-year guarantee?

     21 Jul 2016

    Volatile markets should not impact CX investments
    Volatile markets should not impact CX investments

     18 Jul 2016

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Persuasion marketing - the good and the almost convincing
    Persuasion marketing - the good and the almost convincing

     13 Jul 2016

    Perfecting the human element of service delivery
    Perfecting the human element of service delivery

     12 Jul 2016

    Key trends in data mining
    Key trends in data mining

    12 Jul 2016

    The rapid evolution of customer experience management
    The rapid evolution of customer experience management

    11 Jul 2016

    Adrian Zanetti
    Ensuring customer retention through the trust journey

    11 Jul 2016

    Those 'idiots' are your brand ambassadors!
    Those 'idiots' are your brand ambassadors!

     6 Jul 2016

    123RF
    Are consumers actually human?

     5 Jul 2016

    Customer service defines customer experience
    Customer service defines customer experience

     5 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    Report: Creating a valued contextual experience
    Report: Creating a valued contextual experience

    29 Jun 2016

    Why you need to put customer communications on the boardroom's agenda today
    Why you need to put customer communications on the boardroom's agenda today

     20 Jun 2016

    Willy Kruh. Picture:
    Research finds the need for companies to transform into 'omni businesses'

    15 Jun 2016

    Analytics underpins the new customer experience paradigm
    Analytics underpins the new customer experience paradigm

     30 May 2016

    Gareth Mellon
    Customer Experience Best Practice features Frost & Sullivan keynote speaker

    24 May 2016

    Is your contact centre a brand building or grudge centre?
    Is your contact centre a brand building or grudge centre?

    17 May 2016

    Good old-fashioned customer care tips that will set your franchise apart
    Good old-fashioned customer care tips that will set your franchise apart

     10 May 2016

    Humans not replaceable by chatbots
    Humans not replaceable by chatbots

    9 May 2016

    Your customers want personal attention
    Your customers want personal attention

     9 May 2016

    Insights2020: Three dimensions for customer-centric growth
    Insights2020: Three dimensions for customer-centric growth

     4 May 2016

    Serve your customers better with smart addresses
    Serve your customers better with smart addresses

     28 Apr 2016

    How to deal with a brand crisis caused by poor customer service
    How to deal with a brand crisis caused by poor customer service

     21 Apr 2016

    Use a Facebook chatbot to transform customer experience
    Use a Facebook chatbot to transform customer experience

     20 Apr 2016

    I hate speaking to your call centre!
    I hate speaking to your call centre!

    , BrandLove 15 Apr 2016

    Know what makes your customers happy
    Know what makes your customers happy

     12 Apr 2016

    Kristina Azarenko
    Tips on customer support to keep your clients satisfied and loyal

    , DreamTechie 23 Mar 2016

    How well do you know your strategic targets and prime prospects?
    How well do you know your strategic targets and prime prospects?

     8 Mar 2016

    What would Steve Jobs do?
    What would Steve Jobs do?

     3 Mar 2016

    Bradly Howland
    Emotion rather than reason drives B2B decisions

    1 Mar 2016

    The relationship between social media and liability risks
    The relationship between social media and liability risks

    24 Feb 2016

    Redesigning customer experience with BrandLove CX
    Redesigning customer experience with BrandLove CX

     23 Feb 2016

    CMO releases report that 'clicks' take back seat to acquisition, retention
    CMO releases report that 'clicks' take back seat to acquisition, retention

    12 Feb 2016

    Why the CCO should be the Leatherman on your company's belt
    Why the CCO should be the Leatherman on your company's belt

     29 Jan 2016

    Improving customer service through advanced analytics
    Improving customer service through advanced analytics

    27 Jan 2016

    Reflecting on my five years at Ogilvy Public Relations
    Reflecting on my five years at Ogilvy Public Relations

     25 Jan 2016

    Trends that will disrupt customer service in 2016
    Trends that will disrupt customer service in 2016

    25 Jan 2016

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