TNT wins Golden Arrow

The annual survey measures service levels and customer satisfaction across various industries as perception-based ratings. TNT was rated across various categories and scored 4.06 out of a possible 5.0. This is the third year that it has achieved a scoring in excess of 4.0.

The survey rated companies across a range of attributes; BEE, company website, flexibility/going the extra mile, online financial reports, quotations, orders, track and trace, professional appearance of the company, reliability, speed of delivery, staff and value for money.

“We are honoured at this recognition for the work that we do. The company is focused on continually striving to provide an excellent and professional service to clients,” says Tim Steel, country GM TNT South Africa. “Having just announced our ‘Vision 2015' strategy, the company is positioning itself for accelerated growth. We will continue to operate one strong network and common sales platform; prioritising focus on customer satisfaction and cost leadership.”